Michael Chan | Page 14

Awesome!!! Awesome because my Service Representative, Jean is excellent!! The price I purchased my car for was good but my trade in offer should have been m Awesome because my Service Representative, Jean is excellent!! The price I purchased my car for was good but my trade in offer should have been more. I traded a TSX 2005 with a 154,000 miles, in good condition. The car was always service with Acura of Pembroke Pines. And records were on file for verification. I received $2500 and the blue book showed $4,000. More

by SKY027 Verified Customer Verified Customer

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Great Service I always receive great service from Acura of Pembroke Pines and their employees! I will only take my car to Acura of Pembroke Pines for Service. I always receive great service from Acura of Pembroke Pines and their employees! I will only take my car to Acura of Pembroke Pines for Service. More

by KKJT@bellsouth.net Verified Customer Verified Customer

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Great staff and great customer service I highly recommend Acura of Pembroke Pines if you’re looking for great service. Jean Louis and Marco always treat me with such courtesy and they alway I highly recommend Acura of Pembroke Pines if you’re looking for great service. Jean Louis and Marco always treat me with such courtesy and they always have my vehicle ready and washed on a timely manner. More

by JAGURCIA8670 Verified Customer Verified Customer

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Car Service. Replacement parts I would like to personally thank Jordan Ferber for his outstanding customer service. Also, John in the parts department and MIke Chan the service and I would like to personally thank Jordan Ferber for his outstanding customer service. Also, John in the parts department and MIke Chan the service and parts director were very helpful. I had been dealing with another Acura service department. They refused to work with me to resolve an issue tjeu created. They had installed the wrong color part in my vehicle and refused to acknowledge their mistake. I became so frustrated that I called Acura of Pembroke Pines to see if they could help and without hesitation they worked with me to resolve the problem. They ordered the parts and had them ready when I arrived. The entire process was seamless. I will not take my car to anywhere else for service. More

by Unhappy Customer Verified Customer Verified Customer

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GREAT excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a g excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a great experience More

by nmarante Verified Customer Verified Customer

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Another service visit done to perfection! Jean has been my go to Adviser for the last 11 years. He has yet to disappoint me. Always with a smile he executes the service of my RDX as if it was Jean has been my go to Adviser for the last 11 years. He has yet to disappoint me. Always with a smile he executes the service of my RDX as if it was his Acura ( he also drives one) Thank you Jean! More

by JKALOUF0 Verified Customer Verified Customer

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CROOKS! THEY DO BAIT & SWITCH, LIE & DECEIVE!!! CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to CROOKS! They engage in unethical BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to another dealer. Here's our horrible experience with them in June, 2019 (pictures attached): We've been looking for either a low mi. used or CPO (Certified Pre-Owned) 2019 Acura RDX SH-AWD A-Spec for our daughter; been looking online for months and seeing the values/prices decrease over time since the new model year, 2020's are already at Acura dealerships now. The vehicle has an MSRP of $45k-$46k but there are CPO and used ones all over the US for $37k-$41k. We went to the Acura of Pembroke Pines website and CarGurus website and noticed a few "New" 2019's still available according to their website and CarGurus. So, we inquired about them and sent an e-mail through CarGurus, asking how much off for one of the "brand new" (left-over since it arrived in the Fall, 2018) 2019 Acura RDX SH-AWD A-Spec (specifically the white exterior / black interior). It was just a few minutes that we received an e-mail back from Anthony Morales" - part of the Acura of Pembroke Pines Internet Sales Team, who simply e-mailed back saying "$40,100" (see picture). Okay then, that makes sense as they're trying to get rid of the left over 2019's since they already have the 2020's on the lot which they're trying to sell as well. So, we rushed down to the dealership and since Anthony was "busy," we saw another Internet sales team guy, Ryan Reeves. To our surprise, Ryan informed us that Anthony was "mistaken" and that price wasn't for a brand new one (as it showed on their website); they claimed they didn't know why one of their Internet sales team members was so confused and where he got that amount. Then, Ryan went to go speak with the GSM (Gen Sales Mgr) and came back after about 15min. saying he had great news...in 1 week, they were expecting a slightly used "untitled" RDX SH-AWD A-Spec that just happened to be used ONLY by the dealership's owner (or wife or other family member in Utah)...but "only for < 800 mi." and we could buy that one for $39,500 with some accessories thrown in at no charge since they had made a mistake before on our new vehicle inquiry. They mentioned that because it was never titled, it couldn't be CPO'd and had to be sold as a "new" vehicle. Sounded a bit fishy, but we gave them the benefit of the doubt, although we expected further details from the Sales Mgr. But Dino, the Sales Mgr never had the guts to come outside his fishbowl office to meet us and explain. After we left the dealership, we confirmed with Ryan that the vehicle was in fact coming into the dealership the following week, BUT he had another couple BIG SURPRISES for us...that they cannot sell it for $39,500 AND it DIDN'T have < 800 mi. on it; it actually had >6,300 mi. on it and had huge gauges/scrapes on the lower driver's door (see picture) AND they wanted to sell it for $41,000 and not a penny less!!!!!! So, not only did they renege on our deal but they're actually trying to sell a very USED car as a "new" car with a lot of miles and body damage!!!! And again, to be clear, it's LAST YEAR'S Model used > 6,300 mi. as a "demo" by the dealership owner's wife or other family member and it was involved in a small accident and has an MSRP of $46k and they're trying to sell it as a "NEW" vehicle (not even Certified Pre-Owned) for $41k? Excuse me? And, to top it all off, they're now claiming they don't have any left-over 2019 Acura RDX SH-AWD A-Spec vehicles left in stock, even though their website still shows 2 in stock. Exactly WHAT KIND of RACKET is occurring at Acura of Pembroke Pines? Caveat Emptor! Let the Buyer Beware!!! Stay Away from Acura of Pembroke Pines!!!! :( In the meantime, shortly after our horrendous experience with Acura of Pembroke Pines, we ended up purchasing a low-mi., 1-owner 2019 CPO (Certified Pre-Owned w/ extended warranty) Acura RDX SH-AWD A-Spec from another Acura dealership for $39k ($7k OFF MSRP) which demonstrated the utmost honesty, integrity, and professionalism...no lies, no bait & switch, no questionable sales tactics, no b.s....not 1 issue whatsoever! :) More

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These guys are always on point I don't have time to mess around when it comes to my transport. I call or make an appointment and they deliver exactly what they say they're going to I don't have time to mess around when it comes to my transport. I call or make an appointment and they deliver exactly what they say they're going to do. Mike Chan and his service department are always 💯. He is the most professional managers I have ever done busimess with. Mr. Chan takes pride in his department as of it we're his own. Acura of Pembroke Pines is lucky to have that guy, and I am confident he will run an multi million dollar organization one day. Cheers More

by USHomeSolutions Verified Customer Verified Customer

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Efective Took the time to check concerns and evaluate problem. Got a nice car as a loaner, so the shop could evaluate my car effectively. I got my car in great Took the time to check concerns and evaluate problem. Got a nice car as a loaner, so the shop could evaluate my car effectively. I got my car in great and clean conditions. More

by pinecs Verified Customer Verified Customer

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Excellent service. I love Acura Pembroke Pines. I've been coming for all my car lease, Mike chan always provide me with excellent service. Mike chan and his service tea I love Acura Pembroke Pines. I've been coming for all my car lease, Mike chan always provide me with excellent service. Mike chan and his service team always makes time for me when I have emergency with my car. Also, Thank you John Peguero. For the loaner car when I needed. You guys at Acura Pembroke Pine are the best! More

by SIMONB395 Verified Customer Verified Customer

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