Michael Costello | Page 8

Very friendly and easy to work with. Michael was open with listening to what we needed. He worked magic to get the payments to where we wanted them. with listening to what we needed. He worked magic to get the payments to where we wanted them. More

by plm1897 Verified Customer Verified Customer

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It's the small details that make or break the experience. There was a known defect problem (window frame crack and leak)that the sales guy said didn't exist then tried to claim was a seam when I came in and There was a known defect problem (window frame crack and leak)that the sales guy said didn't exist then tried to claim was a seam when I came in and saw it. And he never checked for a leak or he would have seen it. Water drips into the cab when doused with the water hose, then tried to claim I confirmed there was no leak because I never saw water at the dealership. No kidding. I did not witness a water test, so could not confirm until I tested for the leak at home. Here is where the bad taste starts: When the dealer add on's are BS and nothing but profit centers, it sours the experience. Still, I let it slide. I would have declined, but was told it was already applied "permaplate" for $500. Since the exterior plastic parts look weathered, and the truck had dried soda residue in various parts of the interior, I have doubts. Nitrogen for tires at $149.00. This is the worst of them all. Free at Costco, and you don't even need to buy tires from them. And after all that I didn't even get a full tank of gas! They claimed they don't have enough profit in the transaction to justify a tank of gas, but will give a tank of gas on a new car purchase. I indicated that it is common knowledge that used vehicle sales have a higher profit margin because their acquisition costs are in their control. They paid for that tank of gas with the BS nitrogen fill charge. More

by bryan52 Verified Customer Verified Customer

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I want to say that my experience at Lithia dealership was awesome, it was the fastest experience I ever had at a dealership and I got a vehicle yesss I am very happy with my purchase . I will recommend this awesome, it was the fastest experience I ever had at a dealership and I got a vehicle yesss I am very happy with my purchase . I will recommend this dealership to my friends and family and Michael was the best, thank you again I appreciate all of you guys More

by BJJACKSON895 Verified Customer Verified Customer

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