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Michael Ferrara
183 Reviews
Dealership Experience
8 yrs, 5 mos
183 Reviews
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183 Reviews of Michael Ferrara
May 06, 2020
This is our 5th new vehicle that we have purchased from Mike Fahey at Gates in South Bend and we Love how he handles everything! Special Thanks to Mike Fahey and Gates in South Bend! ❤️ Mike Fahey at Gates in South Bend and we Love how he handles everything! Special Thanks to Mike Fahey and Gates in South Bend! ❤️ More
by PONTIUS.STEVEN
Verified CustomerOther Employees Tagged: Paris Dickinson, Mike Fahey
May 01, 2020
The service was great, and soon as it is time I will be back for an oil change And any other device that I may need back for an oil change And any other device that I may need More
by GUY.LATHION
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins
April 20, 2020
Service on Toyota Rav4 My experience was excellent! Told me everything I needed to know and set me up for service in 6 months! Very Satisfied. Will recommend to friends! My experience was excellent! Told me everything I needed to know and set me up for service in 6 months! Very Satisfied. Will recommend to friends! More
by DFORKER
April 17, 2020
Always helpful and polite. They answer question or direct me to the person I need to talk to! Make recommendations for up keep services also me to the person I need to talk to! Make recommendations for up keep services also More
by TRACYAR130
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins
April 16, 2020
Whazza Tire issues.I hate technology that makes you pay $$$ for some piece of plastic that is designed to break. Not tech's fault. Had both rear tires leakin Tire issues.I hate technology that makes you pay $$$ for some piece of plastic that is designed to break. Not tech's fault. Had both rear tires leaking air. Of course, not a quick or inexpensive fix. Had to install fit kits, TPMS is a pain in the xxx. Of course, one is corroded and broke which is the target, to make sure something breaks so we have to pay out $$$$ on stupid stuff. I don't mind paying for a real repair on a real part, but this is ridiculous. I would rather check my own air pressure than to have this expensive computerized, man designed to fail frills on my truck. I opt for a low tech vehicle. Would Toyota please make me a nice low tech truck? Not bad ideas but the xxxx sensors are getting to be a pain in my #@*. All I do is pay big bucks to replace sensors that monitor everything on that vehicle. Most of this stuff is either faulty, too sensitive, gets corroded, moisture, whatever! It needs to be able to be by-passed somehow if the owner doesn't want it. The service staff is very honest and helpful and explains things well and even showed me what the problem was. With the price of parts, labor, and fees and tax, I could have bought 2 new rear tires and all I did is replace valve stem and a stupid sensor and all the labor to tear down the tire, wheel, install, replace. Yuck. More
by MNEMES
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins
April 14, 2020
excellent service same as the first Had several things done ; brake service, belts and battery. Everything accomplished in a timely and professional manner. Mr Ferrara scheduled and kept Had several things done ; brake service, belts and battery. Everything accomplished in a timely and professional manner. Mr Ferrara scheduled and kept me apprised of the situation. Required shuttle service to enable me to work from home and that was provided by a very pleasant gentleman. The time I spent in the service area I witnessed social distancing and surface cleaning by the service crew, I'm not an expert but they did seem to be complying with current recommendations. More
by BOETHIUS52
April 10, 2020
Music drove me crazy! Having to sit in lounge and listen to that loud music in sales room was horrible and I went out an ask the receptionist if she could turn ut down, sh Having to sit in lounge and listen to that loud music in sales room was horrible and I went out an ask the receptionist if she could turn ut down, she said she couldn't, if i worked there i would find the radio and pull the plug, i could Never buy a car with all that going on, so annoying and disturbing. Also blasting outside even worse. The car wash didn't work, so not a good experience for me. More
by DARLENEWESOLEK
April 09, 2020
keeping me legal Michael helped me resolve my issue with not being able to remove the bolts holding my license plate on the car. Had oil changed while I was there and Michael helped me resolve my issue with not being able to remove the bolts holding my license plate on the car. Had oil changed while I was there and it was discovered my battery was on the way out and rear brakes were in need of repair, so not only keeping me legal but safe as well. Going in today to get necessary repairs. Thanks Michael More
by BOETHIUS52
April 06, 2020
Total mis diagnosis system had.80 psi at 60 deg outside Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not runn Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not running compressor. Duh! Unit may have bad clutch on compressor or bad low or high limit. But 600psi will cause automotive compressor to leak. I deserve a refund of my $149 to charge my already charged AC. More
by JUNKMAIL0
Other Employees Tagged: Scott Blackford, Brien Winston, Steve Miller, Brad Stump, Brian Gardner, Stephen Mackin , Brandon Crimmins
April 02, 2020
Great customer service! These are crazy times and I was grateful that Gates was open to have my car serviced. I continue to get great customer service! Thank you Michael, the These are crazy times and I was grateful that Gates was open to have my car serviced. I continue to get great customer service! Thank you Michael, the service technicians that serviced my car and Gates Toyota! More
by fleft
