Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 14

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

Contact Me
4.8
178 Reviews

Dealership Experience

8 yrs, 2 mos

4.8

178 Reviews

Write a Review

178 Reviews of Michael Ferrara

March 05, 2020

Dealership Rating
Employee Rating

As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More

by robynraeann
Recommend Dealer
Yes

Other Employees Tagged: Marcus Turner, Brian Gardner, Stephen Mackin , Brandon Crimmins, Andy Radford, Jean at front desk. SO Helpful

Mar 05, 2020

Gates Toyota responded

Hey Robyn, Thank you for your 5-Star rating and great feedback! We appreciate you taking the time to write a review and thanks for choosing Gates!

March 05, 2020

Dealership Rating
Employee Rating

Professional and explained what was causing my tire to lose air. He was also nice person and each employee there should learn his customer service skills. More

by CMASUNYA
Recommend Dealer
Yes
Mar 05, 2020

Gates Toyota responded

Hey there, Thank you for your positive feedback and your 5-Star rating! Michael Ferrara does an awesome job with customers and we are grateful to have him on our team! Thank you for your business and thanks for choosing Gates!

March 04, 2020

Dealership Rating

Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and More

by MBOUDONC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

February 28, 2020

Dealership Rating
Employee Rating

I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More

by KMYERS622
Recommend Dealer
Yes
Mar 03, 2020

Gates Toyota responded

Hey there, Thank you for your feedback about your visit! We are working hard to make your next visit a 5-Star experience. Thanks for choosing Gates!

February 26, 2020

Dealership Rating
Employee Rating

Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! Our service staff works hard to correct issues no matter the difficulty. We appreciate your business and thanks for choosing Gates!

February 20, 2020

Dealership Rating
Employee Rating

Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! We appreciate your business and thanks for choosing Gates!

February 17, 2020

Dealership Rating
Employee Rating

They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins

Feb 17, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit! Our team works hard to handle every customer's needs in a prompt manner. Thank you for your business and thanks for choosing Gates!

February 13, 2020

Dealership Rating
Employee Rating

Very nice respectful people who do the oil changes I've been having my oil change there for years and they get you in and out in good time....And being open on Saturdays big plus😁 More

by MARVINUPS71
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner , Brandon Crimmins

Feb 13, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! Our staff works hard to give every customer a great experience--even on Saturdays! Thank you for your business and thanks for choosing Gates!

February 10, 2020

Dealership Rating
Employee Rating

They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for the positive feedback about your experience! We appreciate your business and we look forward to serving you more in the future.

January 30, 2020

Dealership Rating
Employee Rating

Pricey but thorough I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be More

by FMSTUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and your great feedback! Our service department works hand-in-hand with our customers to keep their vehicles in great running shape. Thank you for your business and we look forward to assisting you again in the future!

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