Dealership Experience
8 yrs, 2 mos
178 Reviews
Write a Review178 Reviews of Michael Ferrara
March 05, 2020
As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More
Other Employees Tagged: Marcus Turner, Brian Gardner, Stephen Mackin , Brandon Crimmins, Andy Radford, Jean at front desk. SO Helpful
March 04, 2020
Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More
Other Employees Tagged: Stephen Mackin
February 26, 2020
Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck with it and got to the cause of the issue and fixed it. More
February 20, 2020
Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More
February 17, 2020
They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins
February 13, 2020
Very nice respectful people who do the oil changes I've been having my oil change there for years and they get you in and out in good time....And being open on Saturdays big plus😁 been having my oil change there for years and they get you in and out in good time....And being open on Saturdays big plus😁 More
Other Employees Tagged: Brian Gardner , Brandon Crimmins
February 10, 2020
They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins
January 30, 2020
Pricey but thorough I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be done. He followed up our initial discussion to request my permission to complete some preventative maintenance. Although my bill was almost $1,000, I left feeling that all the needs of my vehicle had been met. More

