Michael Ferrara | Page 14

They were all great! The 20k service was fine in record time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. More

by inkpk Verified Customer Verified Customer

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Expensive but prompt and thorough This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have neve This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have never had any problem after repairs are completed; their shop specialists are very good. If you're not shopping based on cost, this is the best garage I know in Michiana -- better than any other dealer or repair garage, whatever the brand. I can say the same about the Gates Toyota auto body shop in Granger, with a positive exception -- they are excellent, thorough, and helpful, AND they are cost-competitive. If you (a customer) provide a review of the service you experience, be sure to go to the account Profile that will be created, and verify (or delete) all the ways that you will be recieving advertising email messages. The service center is, after all, part of a larger auto sales company. More

by sherwoodwaggy Verified Customer Verified Customer

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minor warranty repairs Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. The Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. There are also individual carrels for people who bring laptops and work with them. More

by gld Verified Customer Verified Customer

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Quick, friendly, professional service. They quickly diagnosed the problem, only fixed what needed to be fixed, and gave our vehicle a thorough inspection. We have two Toyotas and Gate's get They quickly diagnosed the problem, only fixed what needed to be fixed, and gave our vehicle a thorough inspection. We have two Toyotas and Gate's gets all our service work. More

by Dan Bladow Verified Customer Verified Customer

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Maintenance light came on 1500 miles early for service. Als I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech was not able to duplicate the rear end noise but that was ok as they addressed it. Neither Mike nor Jacob had written down my concern about the maintenance required light coming on when it was not yet time to change the oil. It was reset by the person who did my oil change elsewhere and it was off but came on 3500 miles later. They both said that since I had the oil changed elsewhere that the dealer probably did not reset it correctly. Is there More than one way to reset it? They both obviously didn’t care. I guess they just want all oil changes done at Gates which is costly. I finally asked Mike to please show me how it should be reset. It looks like there is only one way to reset it but it just came on too early for some unknown reason. My previous visits have been great, nothing like this one. We trade in our vehicles every 3 years. Might have to check other dealerships next time. More

by BBOGUNIA Verified Customer Verified Customer

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As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More

by robynraeann Verified Customer Verified Customer

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Professional and explained what was causing my tire to lose air. He was also nice person and each employee there should learn his customer service skills. lose air. He was also nice person and each employee there should learn his customer service skills. More

by CMASUNYA Verified Customer Verified Customer

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Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More

by MBOUDONC Verified Customer Verified Customer

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I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More

by KMYERS622 Verified Customer Verified Customer

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Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck with it and got to the cause of the issue and fixed it. More

by bmorey Verified Customer Verified Customer

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