Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 6

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
178 Reviews

Dealership Experience

8 yrs, 2 mos

4.8

178 Reviews

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178 Reviews of Michael Ferrara

December 27, 2020

Dealership Rating
Employee Rating

Mike in service helped me greatly like he always does!! It was just a tire with nail in it this time!! Thank you so much! More

by JUSTOTHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 24, 2020

Dealership Rating
Employee Rating

They always want to sell you extra stuff. We said, “we just need the routine service for 50k miles” and they kept wanting to add a bunch of extraneous stuff, even though we told them we were on a time cru More

by PGUENTERT60681
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

December 24, 2020

Dealership Rating
Employee Rating

As.usual, my experience at Gates was stellar. I have come to rely on, and trust Gates.for all my Toyota needs. I am so happy to have found Gates. More

by juanitasigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

December 17, 2020

Dealership Rating
Employee Rating

They were great. They did my normal service, but also found a weak battery and replaced it under warranty. They took care of my leaking heat pump under warranty as well. Got everything done in just a f More

by CAREYTREESH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 16, 2020

Dealership Rating
Employee Rating

Every time I come in to get work done on my Sleigh I’m taken care of and I know everything will be great Thanks More

by SANTA-GARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

December 10, 2020

Dealership Rating
Employee Rating

Easy to schedule online and the service department was prompt and efficient. I loved the video review and text updates. Very thorough and helpful to understand what was found and the recommended work. More

by Car Guy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

December 09, 2020

Dealership Rating
Employee Rating

I was extremely overcharged I checked with several neighboring auto service center and found that I was overcharged $200. Very upseting and disappointing I will not be doing service here again. More

by CHARANRICHARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

December 08, 2020

Dealership Rating
Employee Rating

Overpriced and always find other things to add on to up the price. Was not given any quote for initial reSons for being there, only for extras. More

by ORCA269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

December 07, 2020

Dealership Rating
Employee Rating

They took my car in at the scheduled time. Quick turn around for assessment and service. Staff that I dealt with are customer service oriented. Waiting area was clean. More

by K.OGREN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 03, 2020

Dealership Rating
Employee Rating

Service was very efficient and professionally completed. The video of the service being performed on my vehicle was something new and did provide some different information. In short, I had a very satisfac More

by PKOCHANO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

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