Dealership Experience
8 yrs, 2 mos
178 Reviews
Write a Review178 Reviews of Michael Ferrara
December 24, 2020
They always want to sell you extra stuff. We said, “we just need the routine service for 50k miles” and they kept wanting to add a bunch of extraneous stuff, even though we told them we were on a time cru just need the routine service for 50k miles” and they kept wanting to add a bunch of extraneous stuff, even though we told them we were on a time crunch More
Other Employees Tagged: Brian Gardner, Stephen Mackin
December 24, 2020
As.usual, my experience at Gates was stellar. I have come to rely on, and trust Gates.for all my Toyota needs. I am so happy to have found Gates. come to rely on, and trust Gates.for all my Toyota needs. I am so happy to have found Gates. More
Other Employees Tagged: Brian Gardner, Stephen Mackin
December 17, 2020
They were great. They did my normal service, but also found a weak battery and replaced it under warranty. They took care of my leaking heat pump under warranty as well. Got everything done in just a f found a weak battery and replaced it under warranty. They took care of my leaking heat pump under warranty as well. Got everything done in just a few short hours. More
Other Employees Tagged: Kirk Ziegert, Brian Gardner, Stephen Mackin
December 16, 2020
Every time I come in to get work done on my Sleigh I’m taken care of and I know everything will be great Thanks taken care of and I know everything will be great Thanks More
Other Employees Tagged: Brian Gardner, Stephen Mackin
December 10, 2020
Easy to schedule online and the service department was prompt and efficient. I loved the video review and text updates. Very thorough and helpful to understand what was found and the recommended work. prompt and efficient. I loved the video review and text updates. Very thorough and helpful to understand what was found and the recommended work. More
Other Employees Tagged: Brian Gardner, Stephen Mackin
December 09, 2020
I was extremely overcharged I checked with several neighboring auto service center and found that I was overcharged $200. Very upseting and disappointing I will not be doing service here again. neighboring auto service center and found that I was overcharged $200. Very upseting and disappointing I will not be doing service here again. More
December 07, 2020
They took my car in at the scheduled time. Quick turn around for assessment and service. Staff that I dealt with are customer service oriented. Waiting area was clean. around for assessment and service. Staff that I dealt with are customer service oriented. Waiting area was clean. More
December 03, 2020
Service was very efficient and professionally completed. The video of the service being performed on my vehicle was something new and did provide some different information. In short, I had a very satisfac The video of the service being performed on my vehicle was something new and did provide some different information. In short, I had a very satisfactory visit. More
Other Employees Tagged: Brian Gardner, Stephen Mackin

