Michael Gross
Michael Gross at Joe Machens Capital City Ford

Michael Gross | Page 5

Sales

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

Contact Me
4.9
98 Reviews

Where do I start...:) I've been in retail for over 35 years. Retired from my previous job and started with something fresh with new goals and being a greenhorn again after several decades takes a bit to get used too... I've had a life style change and have lost over 215lbs and still working towards my goal. I have 2 great young adults 1 who has started her career and the other is graduating MU this year to start his. And enjoying life!

Dealership Experience

2 yrs, 5 mos

Languages Spoken

English English

4.9

98 Reviews

Write a Review

98 Reviews of Michael Gross

January 16, 2026

Dealership Rating
Employee Rating

Very pleasant car buying experience! Mike was helpful and made the process smooth and easy. More

by Hstuart0709
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

Jan 16, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 16, 2026

Dealership Rating
Employee Rating

Mike was attentive without being overbearing. He asked a handful of questions about what I was looking for and then found a vehicle that met my expectations. More

by HOLLYCOOKS
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

Jan 16, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

January 15, 2026

Dealership Rating
Employee Rating

Great Would recommend Mike to anyone looking for an auto. Easy shopping experience for sure. More

by NOELDYE
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

Jan 16, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 08, 2026

Dealership Rating
Employee Rating

Great selection of quality autos. Great customer service! Listened to any concerns we had. Answered questions and went through the functions of the nautilus. Mike was great to work w More

by Brenda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

January 07, 2026

Dealership Rating
Employee Rating

Capital City Ford provided a seamless car buying experience, whether it is the salesman or finance manager you are getting the best in the business. I appreciate Capital City Ford helping me find a More

by parker.hartman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson, Josh Woodruff

Jan 07, 2026

Joe Machens Capital City Ford responded

Thanks for sharing about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

January 03, 2026

Dealership Rating
Employee Rating

After signing for the car it took us a whole week to take possession of it. Since it was detailed a week ago, it got dirty during this past week and it was not clean when we took possession of it. There were More

by Jeaniemaasen
Recommend Dealer
No

Other Employees Tagged: Michael Gross

Jan 07, 2026

Joe Machens Capital City Ford responded

Jeannie, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. GSM - Harold Love hlove@machens.com

January 01, 2026

Dealership Rating
Employee Rating

Very informative no pressure sales! Mike was great and I will be his customer for my next purchase! Who can't like Santa Claus! More

by amblount60
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

Jan 01, 2026

Joe Machens Capital City Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Joe Machens Capital City Ford!

December 31, 2025

Dealership Rating
Employee Rating

Everyone at the machens store was very helpful with buying a new car. My family was very happy with our purchase More

by suhrmitchell12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 31, 2025

Joe Machens Capital City Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2025

Dealership Rating
Employee Rating

The entire team that helped us get our new family car were beyond incredible. They were patient, understanding and personable. Even sharing family photos. They helped us get the best deal possible and ma More

by mnewell1222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Connite , Josh Woodruff

Dec 31, 2025

Joe Machens Capital City Ford responded

Thanks for your feedback on your recent visit to Joe Machens Capital City Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

December 30, 2025

Dealership Rating
Employee Rating

Mike Gross was our dealer. He was very helpful with everything. All the staff was very helpful.They went out of their way to get us the best deal and I have never seen a car lo More

by 12080721deens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Connite , Douglas Keeler, Thaddues Kimbell

Dec 30, 2025

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

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