Michael Hill | Page 4

EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING More

by WILLIAMFRIESON Verified Customer Verified Customer

Report | Print

I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor. This was during Covid! John Powell was my service advisor. He had a negative attitude with us the entire visit. He was unapologetic about the situation. I had to escalate to get the situation addressed and to get out of there. I spent between 1-2hrs there. 2. While refilling my gas tank using a portable canister, somehow the plastic nozzle got stuck in the filler neck. I still have no idea how this happened, as I did not use force at all. I tried to extract it by hand, but I was unsuccessful. I asked the service department for help removing it. They assured me they had it covered. John was my service advisor, again. While removing the nozzle, they broke the inside of the tank's filler neck. This led to the need for a fuel tank replacement that they quoted near $5,000USD. I called to cancel the service/parts order as I was suspicious of their diagnosis, based on consultation by another dealership. First, John warned me that I would be responsible for a restocking fee if I cancelled, but he couldn't tell me how much the fee was. I asked him to find out the cost of the fe. He called back later and, without mentioning the fee at all, offered a small discount and insisted that if I did not agree right then to proceed that I would lose the discount. This seemed suspicious. I declined. I went to pick up the car the next day. There was no restocking fee mentioned at all. After inspecting the vehicle and seeing the damage myself, I asked John if there was anything that they could do to rectify the situation since the damage was clearly during their extraction and on their premises. John did not deny that they caused the damage. Instead John, with an attitude, said "well I tried to offer you a discount and you didn't want it." I smiled, said thanks and left. Afterwards, I shared my experience with a service manager Michael Hill who, at first, was very courteous and helpful. Michael offered to look into it by pulling surveillance footage and reviewing with leadership. He promised me a return call. It never came. I could not get him on the phone. I ended up having to start over again with a different service manager afterwards. This one was less willing to help. He starts the phone call with “so I hear you’re accusing us of...” which is bonkers. He reached out to the tech. He explained that the tech claims that he observed the damage to the filler neck before the spout was removed. I pointed out to the manager that this is physically impossible. How is it possible to see the inside of a gas tank flier neck when a plastic spout is inside of it, filling it? He had no explanation for this. I gave up with them and am in the process of escalating to corporate. Bad experience overall. I definitely do not recommend this dealership. In the end, I ended up paying to repair the damage that they caused by replacing the tank at a different authorized MB dealership. The price was much lower than even the *discounted* price offered by the Englewood dealership that *caused* the damage. Stay away. More

Report | Print

Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly. I brought this to the attention of my salesman, I then brought the car back in and the CPO sales manager agreed the repair wasn't up to CPO standards. I brought the car back in to drop off at the body shop. After a week I picked it up it was again raining and it appeared ok,. On the way home I noticed that the repair wasn't up to standards. It was once again repaired poorly with body filler. During this process I went to two other Mercedes certified body shops and was told that the only way to repair it properly was to replace the door skin. I told them this when I dropped it off to be repaired, and even showed them a repair estimate stating that. I was told 'don't worry we will make it right' Well they haven't. I live 110 miles from the dealership and this took a total of 4 trips to get to this point. All I want them to do is fix it properly, is that asking too much? My only recourse is to now file a complaint against the dealership and get it fixed myself. I would be very careful buying any vehicle from this dealership. More

by KB2M Verified Customer Verified Customer

Report | Print

I had a great service experience for at Englewood location. All the staffs were very friendly and professional. I would definitely recommend this service center. location. All the staffs were very friendly and professional. I would definitely recommend this service center. More

by DONGHAEBADA2K Verified Customer Verified Customer

Report | Print

Always a great experience buying from Benzel Busch Mercedes in Englewood NJ. Top notch sales assistance, great pre owned prices and peace of mind knowing I bought a CPO car that carries the best warra Mercedes in Englewood NJ. Top notch sales assistance, great pre owned prices and peace of mind knowing I bought a CPO car that carries the best warranty in the business! Go there and get your next ride from them. More

by MERCEDESBOB1 Verified Customer Verified Customer

Report | Print

Excellence experience overall. Frank Lauro assisted me to obtain the exact car I was looking for. Very pleased with the condition of the car when delivered. obtain the exact car I was looking for. Very pleased with the condition of the car when delivered. More

by Bill R Verified Customer Verified Customer

Report | Print

The worst car buying experience in last 25 years. The after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, telephone and site visit. More

Report | Print

This is the fourth car acquired from Benzel Busch. Great buying experience, fast credit, excellent delivery and follow-up. John Meyer is a true professional. buying experience, fast credit, excellent delivery and follow-up. John Meyer is a true professional. More

by BPK125 Verified Customer Verified Customer

Report | Print

Very professional and took care of me and didn’t try to tip me off he was very helpful and respectful he was happy for us as well I could see tip me off he was very helpful and respectful he was happy for us as well I could see More

by EMARE5DB Verified Customer Verified Customer

Report | Print

I want to thank Kathy Zagula and the management staff at Benzel-Busche. They made my purchase experience an easy one. I appreciate how much they went out of their way for me. Thanks again and I will reco Benzel-Busche. They made my purchase experience an easy one. I appreciate how much they went out of their way for me. Thanks again and I will recommend all my friends. More

by SUEBOFF Verified Customer Verified Customer

Report | Print