Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 28

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

September 11, 2023

Dealership Rating
Employee Rating

Extremely knowledgeable and professional. Always treated with courtesy and respect. Service Advisor Collin and Service Manager Michael K. have always been very helpful. More

by L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Sep 11, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 09, 2023

Dealership Rating
Employee Rating

Helpful and glad the service Dept text you updates On the status of your car. More

by MATTHIASSTACY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Ken in service

Sep 11, 2023

Family Hyundai responded

Stacy, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 09, 2023

Dealership Rating
Employee Rating

Excellent experience with purchasing my 2023 Hyundai Elentra. I have only owned Hyundai vehicles since my first car purchase and this has been the best dealership I have encountered within the last 10 y More

by TIFFANY011990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Family Hyundai responded

Tiffany, Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new 2023 Hyundai! We're glad to hear we delivered such a great experience!

September 09, 2023

Dealership Rating
Employee Rating

Awesome service department. The staff is very friendly and takes the time to go over my vehicle service requirements each time i bring in my Tucson. Although the service departm More

by coolstuff91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 08, 2023

Dealership Rating
Employee Rating

Everyone is great, really professional, and I always know my car is well taken care of. 5 stars!! More

by ASIA1318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2023

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 07, 2023

Dealership Rating
Employee Rating

Too long to get an appointment. Good Service but takes forever to get your car in there. More

by VFALSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Sep 08, 2023

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 03, 2023

Dealership Rating
Employee Rating

I love bringing my car in , works gets done while I am at work usually finished by the time I have lunch . More

by JPAULL5954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo, Robbie Watson , Eric Kratschmer, Tom Salin

Sep 05, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 02, 2023

Dealership Rating
Employee Rating

This is the biggest and busiest service center I've been to. I made an appointment a few weeks ago and they seemed to be expecting me. I was in and out in less than an hour for a recall notice. Everyone was More

by KKRATSCHMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer, Brian

Sep 05, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 31, 2023

Dealership Rating
Employee Rating

EXCELLENT CUSTOMER SERVICE! CONSISTENT UPDATE ON VEHICLE REPAIR STATUS! PERSONALIZE ATTENTION TO CUSTOMER REPAIR ISSUES & CONCERNS!! GREAT PROFESSIONAL KNOWLEDGABLE STAFF! REPAI More

by Sagw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , MATT CASEY MIKE AT VEHICLE CHECKIN AND MIKE AT FRONT DESK AND JOHN THE SERVICE TECH WHO PERFORMED REPAIRS ON VEHICLE

Sep 01, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 28, 2023

Dealership Rating
Employee Rating

Awful experience. Inefficient. Rude, supervisor included. I will never return. This will be my 1st and last Hyundai due to this experience. More

by josabatini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2023

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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