Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 32

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

June 27, 2023

Dealership Rating
Employee Rating

Eyebrow a van from Family Hyundai and I love how they treat people and I love the business how about another vehicle for the from them the vehicle that I brought for them it runs good and it drives like More

by SIMSPATRICK69
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 28, 2023

Family Hyundai responded

Thank you, Patrick. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 27, 2023

Dealership Rating
Employee Rating

The staff & their Professionalism that they have given, through out the years. I'M GOING TO MISS YOUR MORNING SMILE TOM!!!! HAPPY RETIREMENT ❤️MAY GOD BLESS YOU 🥳🥳🥳 More

by SHENIKIAHILL18
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 28, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

June 23, 2023

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Mike Major was my Service Advisor. He was a total pleasure to work with. He texted me when our car was finished. When I picked our car up it had been washed. Note Mike M. had told me i More

by JNJNUTHOUSE
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 25, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 23, 2023

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It is. A excellent dealer ship we recommended to everyone Good staff members and nice atmosphere More

by Hussain Mulhtarhussain05
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kristi Feinberg, Jaclyn Bobbitt, Carlos Alcantar, Scott Lupo, Robbie Watson , Maurice Branch, Larry Edwards, Eric Kratschmer

Jun 24, 2023

Family Hyundai responded

Thank you so much, Hussain, for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

June 23, 2023

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I had GREAT costumer service and Super Fast Service. Everyone was so friendly. I love taking my car here More

by Sgtjuniorswife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 24, 2023

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 22, 2023

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Employee Rating

Always great service / everyone is nice and helpful / I really appreciate being kept informed on my service More

by NGRACEFAN
Service Price Transparency
Recommend Dealer
Yes
Jun 24, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 20, 2023

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Employee Rating

This is an extremely busy dealership, that doesn't stop them from offering awesome service. I came to dealership with starter problems (still unresolved), the service manager Mike immediately stepped in to More

by Patrica
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , The driver who picked me up (Frank?), was absolutely 💯 exceptional!

Jun 20, 2023

Family Hyundai responded

Patrica, Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and Mike and don't hesitate to let us know if we can be of further assistance.

June 11, 2023

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Terrible people, terrible product & even worse customer service. After almost 20 years of loyalty, my family & I will never return. More

by TINAMRAGO
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Tom Salin

Jun 15, 2023

Family Hyundai responded

Tina, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 11, 2023

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Awesome service this visit. The last campaign was just as great. The service dept has great customer service skills. I got my appt the next day. Job well dine More

by Ireneski7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Jun 11, 2023

Family Hyundai responded

Irene, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 09, 2023

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Quick! Very nice! Got me in as a drop off and didn’t have to wait 8 weeks! More

by SARAH.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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