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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 43

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

February 02, 2023

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Employee Rating

With the limited experience I have had with Family Hyundai, my experience has been great. With the wait times for appointments was lower though. More

by matthewcastaneda7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

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Feb 02, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Matthew, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 01, 2023

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Employee Rating

The employees are always friendly and assist me with any questions I have. I give them a 5 star and would recommend them. More

by FHEDGMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Feb 02, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 30, 2023

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Employee Rating

Hi. The service department is great. They did a wonderful job. Thank you so much. More

by SUSANNESHEHADI03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 30, 2023

Family Hyundai responded

Thank you, Susanne, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 29, 2023

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Employee Rating

Honestly, we have had some disagreements with the service center that were mainly related to delays regarding parts and contacting the right party for approval. However, the service staff (Tom, Colin, Mike) More

by rhonore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Tom Salin

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Jan 30, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 28, 2023

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Employee Rating

They are very nice the service was great cleaned my car while the snow was on it and the was very fast More

by KEVINHALL2700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 27, 2023

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The staff was very friendly. The service was completed in a very timely fashion and very satisfying. More

by precious1270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 26, 2023

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Employee Rating

Good service and reliable-always like Family Hyundai for all our service needs and continue to go there More

by TMCD6877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

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Jan 26, 2023

Family Hyundai responded

We are very happy to hear Michael and Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2023

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Employee Rating

Always friendly and accommodating. Would recommend them to others. Actually already have they just purchased a car from you More

by Watk2224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

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Jan 23, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 21, 2023

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Employee Rating

Family Hyundai has always been great with service to our two vehicles. All the people there are great. More

by Garyyaccino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Jan 22, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business, Gary, and hope to see you again soon!

January 20, 2023

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Employee Rating

The service that Michael provide was excellent he kept me updated with my car. Micheal also provide Accommodations to ensure that I had a loaner car until my car was ready. More

by elzenapatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 22, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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