Michael Pilarte | Page 2

Ashley was very focused on my needs and wants in a car and the car buying process and really demonstrated how Ray Chrysler Jeep Dodge Ram was not just selling me a car, but assisting me with the process. and the car buying process and really demonstrated how Ray Chrysler Jeep Dodge Ram was not just selling me a car, but assisting me with the process. More

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Anthony Mendez did an amazing job. Him and his team helped us out very well and explained everything what we asked for. Him and his team helped us out very well and explained everything what we asked for. More

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They are a great dealer! Had a flat and they were able to come pick it up for me, and bring it back! Had a flat and they were able to come pick it up for me, and bring it back! More

by grams_stephanie Verified Customer Verified Customer

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The best customer service I’ve been too that actually understands when there is a problem with my car they fix it the first time! understands when there is a problem with my car they fix it the first time! More

by MALDONADO23RAY Verified Customer Verified Customer

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Michael was very responsive and patient with my questions. I've purchased a lot of cars in my 40+ years on earth! This was one of the smoothest transactions I've had. Thanks for taking the extra ti questions. I've purchased a lot of cars in my 40+ years on earth! This was one of the smoothest transactions I've had. Thanks for taking the extra time. It was worth it. More

by Drew M Verified Customer Verified Customer

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Strait deal easy to work with. Will come again. No haggle no hassle at all. haggle no hassle at all. More

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I take my jeep to get service here. They are very clean, super helpful and always do a great job! I would recommend to anyone!! super helpful and always do a great job! I would recommend to anyone!! More

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Everyone at Ray is always friendly and helpful. I have purchased my last three vehicles from them and purchased my fourth from them recently. Cannot recommend Ray CDJR enough! purchased my last three vehicles from them and purchased my fourth from them recently. Cannot recommend Ray CDJR enough! More

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Ray’sIt’s a shame that those who gave good Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from se Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from several states away because Ray’s had “the car” I wanted. Prior to coming to Fox Lake I was assured over the phone by Francisco Aguirre that all the extras I had on my truck would give a higher trade-in value. I felt somewhat weary but he assured me! So I start the drive and arrive at Ray’s at 7:45pm. I first stopped at the Ford dealership just south of Ray’s to get a trade-in value, which the Manager said $24,000 for my truck. KBB has my truck valued at $25,000 without all the extras I have in it, which is worth $3,000 more. As soon as I got to Ray’s they wanted to start the paperwork immediately and I had not even driven the car yet. I told them I do not want to drive the car because I was so tired from driving all day, 750 miles! Then Joe, the sales manager, proceeded to tell me their offer for the trade, $20,000! I told him that was ridiculous and he’s not being fair. I told him just down the street I was offered $24,000. He said go down there and get a car, knowing damn well he had me because I drove all the way up for a particular car. He then decided he’d give me $20,500. I was very close to leaving because Francisco led me to think they would be fair and “Joe” was unfair and very rude. I brought extra rims and tires for my truck and asked them if I could store them in there garage while I got a hotel room ($125) and that I’d be back in the morning to drive the car and make a decision. I show up at opening and decide to buy the car and get the windows tinted. They said they’d have me out the door by 11am. During the time I waited I heard Joe in the background say derogatory statements about me on several occasions. I waited all day in the dealership and my car came back at closing and the car had not been detailed yet. A salesman had to take me to the hotel for another night ($125). I called them at opening to come pick me up and they came a hour and half later. I wait at the dealership another 3 hours and I finally left. I received a survey via email and gave them poor reviews and my salesman asked if I’d retake it because “all” the questions reflect on him, 100%. I asked to speak to Ray to see if this was true and Ray eventually got back to me and said it is 100% true. So I retook the survey and added some good ratings. Then I called FCA, the mother company to Dodge and ask them if I was lied to, and they said yes. Ray boldfaced lies to me! Shame on you Ray and your sales manager!!! Greedy little liars!!! Because of the troubles I went through Ray’s gave me $125 in BP gas cards, which there are no BP stations where I live. $125??? I had to get another hotel room on my way back home because I spent so long waiting for the car. How much profit was made from this trade and sale??? You completely hosed me Ray and you’re sitting there with a huge evil smirk. It is unfortunate that Connor, my salesman who was a very nice young man, works for you because he deserves to work at a much more reputable establishment and I hope he realizes he needs to move on. I’m a supervisor in my field, and I would have fired Joe and Francisco on the spot. If I was above Ray, he’d be fired with disciplinary action. More

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