Michael Pruce | Page 2

Anshu Mangotra was very helpful when I purchased my 2020 Forester. did 2 test drives and explained any questions I had with the vehicle. He called the next day to check on me and answered a few more questio Forester. did 2 test drives and explained any questions I had with the vehicle. He called the next day to check on me and answered a few more questions. Overall a great experience. More

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Friendly informative conversation. Whole team was above and beyond any dealer I have ever been. Thank you! Whole team was above and beyond any dealer I have ever been. Thank you! More

by IVAMIOCIC49 Verified Customer Verified Customer

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Everyone was very nice, I just think I got low balled on my trade in. my trade in. More

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Joy was the absolute best person I have ever had assist me with purchasing a vehicle. She was knowledgeable, kind and made the process smooth and efficient. I had limited time and she went out of her way t me with purchasing a vehicle. She was knowledgeable, kind and made the process smooth and efficient. I had limited time and she went out of her way to accommodate me. The vehicle is absolutely perfect in every way and will purchase all my future vehicles from her! Thank you again Joy definitely a wonderful experience! More

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On April 12, 2022 I purchased a pre-owned 2013 GMC Sierra 1500 at Ganley Subaru East in Wickliffe , Ohio. I was absolutely amazed with the customer service and how smooth (maybe too smooth) and fast the ent 1500 at Ganley Subaru East in Wickliffe , Ohio. I was absolutely amazed with the customer service and how smooth (maybe too smooth) and fast the entire transaction went. I’m going to be upfront and admit that I did sign the purchase contract which stated “As Is”, SHAME ON ME! I know better, I should have taken the truck to my local mechanic and had it evaluated. Like I said, I should have known better. The truck was used but had low miles and appeared to be in good shape. I looked the body over very well for rust. Yes there was a bit on the tailgate and near the rockers. 3 months later the bed fender wells look like they have stage V cancer and literally gets worse day by day. I personally have never seen a body deteriorate so rapidly. So that leads me to believe at some point the rust was repaired with a quick fix so the truck would sell. Let me tell you now, I would have never agreed to purchase a vehicle that looks like this, and neither would anybody else in their right mind. All that being said, a good experience gone bad. Come on guys you all can provide a better service than this to your customers. Or is that just how business is done. BUYER BEWARE!!! UPDATE: the dealership responded to my BBB complaint, they stated that the sales person and Manager both had told me that they let me k now that the truck rust spots had been touched up with “touch up” paint. No.1, they did not mention that in any of our discussions. No. 2 Pictures show much more rust coming through than could ever be touched up with touch up paint. Very deceptive tactics. More

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Lou and Mike got me in and out in less than an Hour, literally the fastest and smoothed car purchase I’ve experienced. Thanks Guys literally the fastest and smoothed car purchase I’ve experienced. Thanks Guys More

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Great and Easy Experience! I was in the market for my first stick car and saw that GSE had a 2006 Corolla for sale. It was a very nice vehicle but was a bit out of my budget. I I was in the market for my first stick car and saw that GSE had a 2006 Corolla for sale. It was a very nice vehicle but was a bit out of my budget. I worked with Mike to work out a price that fit my budget and closed the deal. I didn't know how to drive stick so Mike showed me some tips and tricks so I could get it home. Would buy from them again, thanks Mike! :) More

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We had a great experience working with Mike, he was informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! More

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The best dealership around! We were looking for a used car and I was in a bad mood tired of the corona virus crap and Did not want to deal with a bunch of liars and listen abou We were looking for a used car and I was in a bad mood tired of the corona virus crap and Did not want to deal with a bunch of liars and listen about great deals that were not real deals ,and they were so awesome and nice they helped us out and Rich heard us talking and he stepped in to assure us they could help us with financing ,I was worried . But Alec also assured us first but we were screwed over by another dealership That WE WILL NEVER GO BACK TO . So that’s why we were very apprehensive to believe ,but they turned it all around for us ! The entire team ,well all of the people and salesman we talked with were top notch friendly so nice ! I’d recommend this dealership anytime ,they were super! They were very fun but professional and really like our experience there. We purchased a car love the car loved the deal and did not feel as if we were taken advantage of . Will use them EVERY time we need a car. More

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Typical shady used car salesman. Told us the car 'only needed an exhaust, and that sound was just a tire'. Check engine light came on the next day and it needed a catalytic converter, radiator, and a who needed an exhaust, and that sound was just a tire'. Check engine light came on the next day and it needed a catalytic converter, radiator, and a whole host of other things. Repairs cost more than the car itself. Don't waste your time or money and deal with someone else. More

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