Michael Stevens

They found the issue quickly and had to order a part. The part came in faster than expected. The part came in faster than expected. More

by rstevedinkins Verified Customer Verified Customer

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It worked out well this time at the service dept. , I was glad to see things improved for the better since my last visit !!! I understand how easy it becomes a routine when you do something everyday b , I was glad to see things improved for the better since my last visit !!! I understand how easy it becomes a routine when you do something everyday but it is most important to maintain a positive attitude when dealing with new customers everyday to make sure you go above and beyond and a must to out service that customer, make them feel like they really matter....THAT'S WHAT IS IMPORTANT .... More

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Took my truck in for repair they sat on it for 3 weeks without communicating with me trying to charge me $3000 to just undo everything and take a look at it and that they would need to do even more repair without communicating with me trying to charge me $3000 to just undo everything and take a look at it and that they would need to do even more repairs. Tried to tell me my catalytic converter needed changing literally a scam. They would have robbed me if I let them go through with the repair also saying how much I was inconveniencing them. Ended up being a small part for 2 hours of labor. Ended up charging me to take it back thebasically the price that I paid for the repair if you are reading this stay far away from this place. More

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Mo was our favorite car sales rep ever! And we talked to a LOT! Mo worked on his day off to get us the car we wanted and was extremely patient, courteous and knowledgeable throughout th And we talked to a LOT! Mo worked on his day off to get us the car we wanted and was extremely patient, courteous and knowledgeable throughout the process. Eric was great with the final paperwork and warranty. Many thanks Mo and Eric and Jonathan and the entire Ferman Chevrolet team! We will definitely buy from you again. More

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Tommy is the best in the automobile business in my opinion. His knowledge about not only Corvettes but any vehicle really is second to none. Tommy really treats everyone like family. Which is extremel opinion. His knowledge about not only Corvettes but any vehicle really is second to none. Tommy really treats everyone like family. Which is extremely hard to come by now,a days. If you want a great experience, hassle free and to get treated honest and fairly go to Ferman chevy. .Ask for Tommy Farrugio. You will not regret it. I promise you..... More

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Outstanding service from the Service Department! Mike Stevens is the best! I had an appointment to install a tire monitor sensor, but a flat tire caused me to miss my appointment time. "No problem" Mike Stevens is the best! I had an appointment to install a tire monitor sensor, but a flat tire caused me to miss my appointment time. "No problem" says Mike, "bring it in when you can, and squeeze you in." I showed up 2 hours late, with the flat in the back of my Tahoe, and the spare on the wheel. Without my even asking, Mike had the flat tire repaired and put back on the wheel, and, of course, I got the sensor installed, all within about 90 minutes. Gotta love this guy. More

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Your very good at every detail Nicco was an excellent salesman he helped us with anything and everything we needed. salesman he helped us with anything and everything we needed. More

by gina.escalera74 Verified Customer Verified Customer

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Ferman Chevrolet - Tampa in Brandon and Ferman Collision Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th Centers (they blocked me to remove their tag) please tell me what is going on with my truck. It was dropped off at the Collision Center on July 11th 2024 for a job I was told would take 1.5-2 months. The truck has gone back and forth between the Collision Center and the dealership for mechanical work. Communication is horrible at best. I can't get a straight answer from anyone as to when my truck will be done or where it stands. The new bed showed up at the end of July and then the day after Christmas I get an email stating the wrong bed was put on my truck. I was told by the Collision manager that the correct bed was there Jan 17th and truck would hopefully be ready by the 24th. Service writer then tells me on the 21st my bed was delivered and they were checking it in. So which is it? I had to call today about 12 times to finally get to talk to someone about my truck. I was told my truck was with the mechanic to make sure nothing else was needed after the bed was completed. I was also told they were going to get started prepping the bed... It's been there over a week and nothing has been done??? They said give them another week and a half and hopefully it will be done. Also, I've tracked my truck all month via the Chevrolet app and it has not moved from the parking lot on Crater Lane. Ferman likes to post all the good reviews they get, let's see you share this one. We are quickly coming up on 7 months that you've had my truck. 7 MONTHS. That's 7 months of making payments, making insurance payments, making Onstar payments, all for a truck I can't even see.....xxx are we doing? I've reached out to WFLA Shannon Behnken to hopefully make this known to the public. This is getting ridiculous. GM Customer Service is proving to be about as helpful as an ice scraper in Miami. I would not recommend this place at all. More

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I paid outright for my last 2 cars at Ferman and I am really pleased with how easy they make it. really pleased with how easy they make it. More

by Satisfied Customer Verified Customer Verified Customer

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I am extremely frustrated with the service department at Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicatin Ferman Chevy. The sheer level of incompetence and lack of professionalism exhibited by their staff is truly astonishing. Despite clearly communicating that we had already obtained a diagnostic for the vehicle and only required them to perform a specific TSB bulletin, they treated us with disdain. Not only did they neglect to provide any updates on the service progress or the status of the check engine light, but they also took an unreasonably long time to bring the car to us upon pickup. Adding to the frustration, immediately after leaving the dealership, the car experienced a system failure that had never previously occurred. It is evident that they did not bother to test drive the vehicle before returning it to us, a fundamental step that any competent technician would undertake. The lack of attention to detail and care at Ferman Chevy is deeply disappointing, and I have lost all confidence in their ability to service my vehicle. I am requesting a refund for the incomplete TSB bulletin and strongly advise others to avoid this dealership. I recommend seeking service elsewhere for a more reliable and professional experience. More

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