Michael Zafiriou | Page 4

Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home there were some things not working. Michael, connected his in house experts with the experts from VW and found the problem and got it fixed up right away. Thank you, Michael for your patience and most appreciated assistance. More

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This dealership knowingly sold me a car with toxic fumes and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing wo and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing work they did in the lot where they stored the car. So like the gullible trusting person that I am, I believed them and purchased the car. Of course, as Soon as my daughter got in the car later that night she smelled the toxic fumes. And anyone else who gets in the car also smells them. The dealer himself confirmed that he smelled the fumes when I brought car back. They then performed some kind of defumigation of the car which did nothing to improve the odor. They then claimed they could do an even more aggressive type of defumigation guaranteed to remove any odor. They again lied to me and said the car was ready to go and no longer had any odor. When I picked car up they brought it to me with windows down. Suspicious right? Yeah but I again fell for their lies, unable to smell the odor due to windows being down. Of course, a day later the toxic fumes were clearly still present. My daughter, my son and wife all have health conditions placed at risk by this toxic vehicle. And I get headaches everytime im in this car. In other bad reviews of this dealership they offer to refund purchases of cars (with far fewer dangerous issues) they sell. No such offer has been made to me. They are happy to repeatedly lie to me and place the health and well being of my family at risk. I rarely post reviews as I support and give businesses the benefit of the doubt, so take this as your warning not to visit this dealership. More

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I only made this to thank Manny for all his help. I am not one to make reviews but I felt very much valued by Manny and his team so made it easy to for me to walk in and drive away with the car I had I am not one to make reviews but I felt very much valued by Manny and his team so made it easy to for me to walk in and drive away with the car I had in mind. Its not everyday you buy a car but I was happy and would suggest for anyone looking to stop in. Thank you again. More

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Angie in sales was awesome . She went above and beyond to make sure that I was absolutely comfortable with my purchase. Donnie and Angel in finance were very professional as w She went above and beyond to make sure that I was absolutely comfortable with my purchase. Donnie and Angel in finance were very professional as well . They even have done follow up call to see how I was enjoying my 2019 Volkswagen Atlas!!!!!!! If your look to finance or make a cash purchase please don't hesitate to stop by the Downtown Volkswagen dealership you will not be disappointed!!!!!! More

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Not all used Volkswagen GTIs are identical so I was very happy to work with Manny, who is able to go over the features that were important to me. I was created and walked into the dealership to find him and happy to work with Manny, who is able to go over the features that were important to me. I was created and walked into the dealership to find him and other staff welcoming. I was even more delighted they were able to work with me and get me into the car that I’ve been wanting. I can speak highly of him and the rest of his team. More

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Happy that I was able to come in and buy the car I wanted! It’s been a few weeks now that I bought but I’m happy that manny has followed up and provided me the assistance when I brought in my car for wanted! It’s been a few weeks now that I bought but I’m happy that manny has followed up and provided me the assistance when I brought in my car for service. Like others who have had the similar experience with him, I would recommend him if you stop in. More

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This is my 5th Volkswagen and glad I worked with Manuel. He was knowledgeable to the product that he was speaking about. I was more than happy from start to finish, and I would highly recommend him if you a He was knowledgeable to the product that he was speaking about. I was more than happy from start to finish, and I would highly recommend him if you are stopping at Volkswagen of Downtown Chicago. Sales people like him and the product to Volkswagen puts out is the reason why I keep returning. His sales manager, Matt was more than happy to earn my business and helped Manuel and myself close the deal. Reviews are quite important and I’m more than happy to speak positive about my experience at the dealer and the interactions I had with the staff. More

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I was looking and half I had Manny and Julian to work with. It’s not everyday that you buy a car but when you do you’d like to walk away having made the right purchase and I feel that that; Manny was att with. It’s not everyday that you buy a car but when you do you’d like to walk away having made the right purchase and I feel that that; Manny was attentive to my needs and made sure I was confident in my purchase. I have not purchased a car in some time and the car buying experience can be a bit nerving. It’s always refreshing to get to speak and be heard, not needing all the options that new cars come with, Manny and Julian were able to get my the payment I was comfortable. Now one starts the search early on but people like Julian and manny make it easy to walk in and drive away. I probably will hold on to my car for some time but I recommend working with them. I made this review just to thank Manny. Very much appreciate the time and help. 5/5 More

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Manny was great at helping me from start to finish. He was able to guide me from selecting to financing. It really was a pleasure to work with him and Matt who got in and out in a good time. He was able to guide me from selecting to financing. It really was a pleasure to work with him and Matt who got in and out in a good time. More

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Happy to have worked with some patience like Manny. He was able to help me get the Tiguan I wanted and made sure it had the options I was after. I’m happy with my car and glad that we made the deal wit He was able to help me get the Tiguan I wanted and made sure it had the options I was after. I’m happy with my car and glad that we made the deal with Matt. Thank you :) More

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