Michele Doyle

Overview: Mostly very good to excellent, but some parts were not. 1. Salesperson: We worked with Michele Doyle; she was friendly, conscientious and made every effort to help make us comfortable with our p were not. 1. Salesperson: We worked with Michele Doyle; she was friendly, conscientious and made every effort to help make us comfortable with our purchasing a vehicle. She kept us informed over our two-week search session and texted information when we needed more details. She was always professional, courteous and helpful. If we were to give her a grade, it would be A. 2. Shop/service department: The car was initially rejected for Honda certification due to a fuel filling glitch. This was resolved by sending the car back to Danvers for repairs. Within a few days the car re-appeared on CarGurus; when we texted Danvers about availability, they suggested that we get back with Michele. We did. When we arrived on the 31st the car was freshly washed and was very clean inside. One minor point: there were three spots on the edges of doors and rear hatch that had chips/dings in the paint. It would have been helpful to fix these dings before resale, but they chose not to do so. Overall grade: B 3. Bookkeeping/management. We were told by Heather Neptune to unlock our credit ratings with Experian and Trans Union to get the paperwork started. This took a while, since we had to rely on our cell phones. After getting cleared, we went to Heather’s office to sign papers: this event was a blur, with forms, initials and signatures flying back and forth. We decided to get an extended warranty, since we planned to keep the car for more than three years; it is our assumption that this warranty will be honored by a Honda dealer nearer to our home in Maine than Dover. We next covered scratch and dent coverage and accepted it. After that, we were given the keys and a packet of paperwork as we left the dealership. When we got back home in Maine, we were tired and went to bed. The next day we opened the packet and, for the first time, saw the vehicle buyer’s order/bill of sale! Question: shouldn’t someone have shown us this document before we agreed to purchase the vehicle? Second, the price of the vehicle on the web site of Danvers and Dover was $31,887. Why was the price listed on the buyers order as $32,387 ? No one discussed this change with us. There was a charge of $995 for paint and fabric: no one explained what this charge was about. Overall grade on bookkeeping: C. Overall grade on Management: C-. Final comments: We were not on our game in terms of asking questions and getting clarification. Michele was a total professional throughout and was a bright spot in the purchasing experience. Finally, the car: it is an amazing vehicle and we are happy to have it. We hope to enjoy it for many years to come. More

by HORST.MN Verified Customer Verified Customer

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Michelle’s help was wonderful, explained everything thoroughly! She was friendly yet very professional. However, the walkway was not properly shoveled, left slushy and icy!! thoroughly! She was friendly yet very professional. However, the walkway was not properly shoveled, left slushy and icy!! More

by p.sgilman Verified Customer Verified Customer

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Everyone from top to bottom were kind and respectful and I drove away with a brand new car. I drove away with a brand new car. More

by carolyndsmith22 Verified Customer Verified Customer

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I had an unbelievable experience buying my car thanks to Michele! She is fabulous! From start to finish, the entire process was swift, seamless, and stress-free. Michele was wonderful to work with knowled Michele! She is fabulous! From start to finish, the entire process was swift, seamless, and stress-free. Michele was wonderful to work with knowledgeable, attentive, and truly went above and beyond to make sure everything was handled perfectly. She made what can often be an overwhelming experience feel easy and enjoyable. I couldn’t recommend Michele more highly. If you’re in the market for a car and want someone who genuinely cares and delivers an exceptional experience, she’s the one to work with! More

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Michelle was a pleasure to work with. I very much appreciate the low pressure environment I very much appreciate the low pressure environment More

by dijkstra.semme Verified Customer Verified Customer

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Michele is professional and fun. I would recommend her to anyone looking for a car. I would recommend her to anyone looking for a car. More

by sue30 Verified Customer Verified Customer

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Michele was wonderful to work with. The whole experience was smooth and easy. It was nice to work with someone who clearly enjoyed what she was doing. The whole experience was smooth and easy. It was nice to work with someone who clearly enjoyed what she was doing. More

by rckiches Verified Customer Verified Customer

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Very smooth, efficient, and everyone was amazing as always Michele was great, knowledgeable and made the process very easy always Michele was great, knowledgeable and made the process very easy More

by PK Verified Customer Verified Customer

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Thank you Michelle for working with my mom to get her into a really nice used CRV. You took the extra time and attention that she needed to make the car buying experience a positive one. into a really nice used CRV. You took the extra time and attention that she needed to make the car buying experience a positive one. More

by mikeroberge1 Verified Customer Verified Customer

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The professionalism, willingness to listen, patience and genuine personality of Michele Doyle was outstanding. And the absolute NO pressure was very much appreciated in working with her. The dealership itse genuine personality of Michele Doyle was outstanding. And the absolute NO pressure was very much appreciated in working with her. The dealership itself was clean, friendly and welcoming. More

by Nancy Clark Verified Customer Verified Customer

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