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Miguel Navarro
Miguel Navarro | Page 3
Service Advisor
Elk Grove Toyota
9640 West Stockton Blvd
Elk Grove, CA 95757
75 Reviews
75 Reviews
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75 Reviews of Miguel Navarro
May 16, 2022
Only if I can rate them with 0 star, I would. Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto slidin Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto sliding door and received a call from service agent, MIGUEL that the sliding door doesn't open automatically. Then spoke with the service supervisor name DAVE, regarding this situation. As we try to resolve this issue, all they want to do is business talk and want to charge us for diagnosis what cause the door to not open automatically. As I stated to him the automatic sliding door worked perfectly fine when we drop off and hand them the key. What upset me the most is DAVE, stated "how do we know that you are not lying." Like seriously, are you xxxxen kidding me, this is xx. He also stated that my car has never in their shop before, yes that's true but we have been a loyal customer to ELK GROVE toyota for our Tundra's service for years, but they failed us this time around. Another thing is why do I needed to bring in my car to you, Toyota shop, when there is nothing wrong with my car. This is so stupid, sound more like another business talk. He pointed every finger back to us that the issue happen prior to the drop off blah blah blah nothing that they did. There were no empathy in this situation. Imagine, you dropped off your car in good condition for recall, and when you pick up your car, its not in the SAME condition and all they want to do is charge you this and that to find out the problem. I told DAVE im not willing to pay the fee for the diagnosis and there you go "well then you car is ready to be pick up" xxx man. I question him what is your priority here, he stated "to take care of our customer" well you guys fail big time on your priority and need a lot to work on. Should do those protocols while your customer is present instead of calling them a liar. Not sure who is the LIAR in this situation. THIS IS A BIG BIG BIG DISAPPOINTMENT TO ME. DEFINATELY NOT HAPPY AND SATISFIED WITH THEIR CUSTOMER SERVICE. More
by zongher91
Other Employees Tagged: Dave Moore
May 13, 2022
No markup, easy sales, my sales person was great, and can we say no markup again. we say no markup again. More
by jacevedo22
Other Employees Tagged: Lee Saeteune, Justin Lopez
March 31, 2022
Great customer service, I will go back again. So convenient. Repairs were easy and smooth. So convenient. Repairs were easy and smooth. More
by Camiah2412
Other Employees Tagged: Tim Keosykao, Khang Bui, Andres Flores , Anthony Aldrete, Sulaiman Aziz, Jose Calderon, Brian Chase, Nicholas Kersten, Mark Kleefeld
January 15, 2022
Great customer service! Our key fob wasn't working, and we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a fa we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a factory battery, and it worked. We were pleased our that the cost was minimal (for the battery)and not $200 or more for a new key. Toyota was honest and provided great service to us. More
by schan
December 11, 2020
Nice professional staff and service is fast & thorough. Wait time is reasonable and staff will give detailed explanation for the service that’s being performed Wait time is reasonable and staff will give detailed explanation for the service that’s being performed More
by Edwinguintu
Other Employees Tagged: Victor Reynoso, Tim Keosykao, Andy Tran, John Nguyen , Anthony Aldrete
November 19, 2020
Glad I linked up with Miguel. One of the most professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky to have him! More
by AVERYSMITH2
September 07, 2020
Always get the finest service, the waiting area is clean and comfortable, keep up the good work, I will return for service again! thank you Gloria and comfortable, keep up the good work, I will return for service again! thank you Gloria More
by gloria
Other Employees Tagged: Jose Garcia, Gustavo Rios
July 15, 2020
I was very pleased with the services provided. All the staff was very helpful. Miguel Navarro has given excellent advice that made my day. Thank you for arranging the Lyft! staff was very helpful. Miguel Navarro has given excellent advice that made my day. Thank you for arranging the Lyft! More
by Jason Ong
July 15, 2020
I got great service from the front desk and Mr Miguel Navarro. Got my car back clean and washed. Just not sure why the my contents of the middle consults was all dumped out onto the passenger seat??? Gla Navarro. Got my car back clean and washed. Just not sure why the my contents of the middle consults was all dumped out onto the passenger seat??? Glad I didn't leave anything valuable in there!!! More
by manjieed
