Miguel Navarro | Page 4

Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filters which supposedly they did, but I do not know for sure. Now I do not know if those were mine or someone else's. I'll not use them for a long time if ever More

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Miguel was fantastic! Toyota & more service providers need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowl need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowledgeable & even though my car wasn’t under warranty I appreciated that was the first thing he checked. I wish my car repair wasn’t so expensive but I heard & sae Miguel working to get my cost down as much as possible. Thank you More

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Their service has gone downhill I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar service until Jason was moved. The last few times I've come in for service the handling of my vehicle and the customer service by the Service Managers has slowly gotten worse. I have been letting little things slide the past few years... I get it people have bad days, they're busy whatever. My last visit there 3/5-3/6 was terrible. Sick days, bad days... I'm still a PAYING CUSTOMER. The only reason I give it one star is because at least the service guy who checked in my vehicle the night before, Anthony, was very nice and courteous. My assigned service manager/advisor was out sick and they literally "forgot" about my vehicle. I called three times on the day of service... I wasn't informed that my service advisor wasn't in until my 6pm call. Then the girl got rude with me and told me that I needed to call back the next day when she had more service advisors in. I was like, um... NO YOU need to call ME considering I've called multiple times and no one could be bothered to update me. Of course I did NOT receive a call by noon the next day so I called to ask what the heck was happening and if they were just holding my truck hostage. The service manager Brian called back about two hours later all... uh well I guess we dropped the ball.. I'm having a guy look at it now. Gee thanks. Who knows if they ACTUALLY did the work. I may have paid for absolutely nothing but a truck wash! Three hours after Brian's lame call, I got a shady response of well my tech says its a pin that tends to break on Tundra's and just makes that noise bcs some $1400part broke but you really don't need it. And we can't replicate the tire sensor issues. It's showing fine. Oh and we did the other work. What- at this point I give up. I picked up my truck and it had their seat protector, plastic sheets and trash in it. I mean I get it... it's a truck and I have a bunch of horse and kid crap in there but really? You can't toss your own trash before I pick it up? 20 plus years and multiple vehicles of loyal service and this is how I am treated as a customer. I am doubtful I'll ever return. What happened to the pervious service advisors?!?! I NEVER had any problems with Rocky or Jason. I'll have to call the Sacramento and Roseville Toyota's to see if they have moved there. This place has definitely changed for the worse. :( UNLESS anyone has any other recommendations for a place that ISN"T ELK GROVE TOYOTA????? More

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I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

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Toyota $ runner repair I had my car towed to Elk Grove Toyota The service representative Miguel Navarro was very welcoming and good adviser the repairs were completed in I had my car towed to Elk Grove Toyota The service representative Miguel Navarro was very welcoming and good adviser the repairs were completed in 24 hours I was provided a rental car without charge the experience was very smooth, efficient and focused on my convenience More

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90,000 mile checkup They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The They did a great job of getting the car serviced. They talked to me about any issues that might be coming up. Very friendly and positive service. (The overnight checkin was confusing.) More

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I was not satisfied with my first visit at this dealership for service on Labor Day but decided to give them another chance. I am glad that I did because Miguel Navarro really impressed me with the dealership for service on Labor Day but decided to give them another chance. I am glad that I did because Miguel Navarro really impressed me with the service he provided. He explained everything in detail and even apologized for calling about 30 minutes after the window they stated the car repair would be completed. When I went to pick up my car I noticed a hub cap missing which was not missing when I brought it in and he quickly replaced it. I moved jobs and homes recently and Elk Grove is the most convenient location. I am very pleased I can continue taking my vehicle there for service. Miguel really won me over and definitely deserved recognition for his outstanding customer service. Thanks Miguel! More

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The work I needed on my car was completed after some miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to assist me in finding that location. When I found my car, I felt it was in a desolate location. It was a very uncomfortable feeling for a woman alone. The Roseville Toyota dealership always brings my car up to me when I come to pick it up. That is a much more professional service. My overall feeling is that it appears the Elk Grove Toyota dealership is having financial difficulties and has cut back on staff. More

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Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss it when I move. More

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15k maintenance checkup All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough completing paperwork and very considerate of my time. I feel safer driving my car after it has been checked by qualified technicians. Thank you! More

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