Miguel Navarro | Page 5

The work I needed on my car was completed after some miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to miscommunication with my service tech. When I came to pick up my car, I was told it was behind another building. There were no signs or employees to assist me in finding that location. When I found my car, I felt it was in a desolate location. It was a very uncomfortable feeling for a woman alone. The Roseville Toyota dealership always brings my car up to me when I come to pick it up. That is a much more professional service. My overall feeling is that it appears the Elk Grove Toyota dealership is having financial difficulties and has cut back on staff. More

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Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss it when I move. More

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15k maintenance checkup All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough All staff were extremely nice and knowledgeable. The tire service technician (Aubry?) checked the tires as soon as I arrived. Miguel was very thorough completing paperwork and very considerate of my time. I feel safer driving my car after it has been checked by qualified technicians. Thank you! More

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Maintenance and tires The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with c The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with customers Joel and his team stayed positive and professional and made sure they helped me while still maintaining the others that were behind me More

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Excellent My experience was excellent. Everyone was very kind, understanding and had great patience while working with me. They made sure I had a car that was f My experience was excellent. Everyone was very kind, understanding and had great patience while working with me. They made sure I had a car that was fit for me and my lifestyle as well as in my price range. I would definitely recommend this dealership to others. More

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Toyota’s excellent service Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been Miguel and Alvin’s friendliness and customer service are second to none! I highly recommend Elk Grove Toyota for both sales and service. I have been a customer since 2005 and will continue my patronage in the future! More

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Tires rotation It took too long for a tires rotation. I had an appointment and was told it could take up to 1.5 hours for the service. I was waiting for close to 2.5 It took too long for a tires rotation. I had an appointment and was told it could take up to 1.5 hours for the service. I was waiting for close to 2.5 hours at the dealership instead. This place used to have a coffee machine that can dispense other beverages like hot chocolate, water, latte, expresso, comparing to the new nachine they just put in which only has 2-3 different types of coffee options. More

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This is why I keep coming back! I've been servicing my 2012 Corolla here since I got my car, but this experience exceeded my expectations the most. It was very clever for Miguel to f I've been servicing my 2012 Corolla here since I got my car, but this experience exceeded my expectations the most. It was very clever for Miguel to find out that I still have a warranty on my car, which really helped with the service I've requested for this visit. You know he cares about his clients, and this is one of the reasons why I keep coming back to them. Also, Matthew and Miguel made sure that I will get the information I need during the service I received. Thanks, Elk Grove Toyota! More

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Service for Camry 2002 It was a great experience that my car was fixed no time and no worries! Even the quotation it was online and the payment as well! Great job! Kudos toy It was a great experience that my car was fixed no time and no worries! Even the quotation it was online and the payment as well! Great job! Kudos toyota Elk Grove to the service adivisor Miguel Navarro! More

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Excellent Miguel was friendly, helpful and very accommodating. Despite being crowded with customers, the maintenance appointment was quick and handled efficient Miguel was friendly, helpful and very accommodating. Despite being crowded with customers, the maintenance appointment was quick and handled efficiently. The excellent customer service is truly appreciated. A+ for Elk Grove Toyota! More

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