Mike Aslan | Page 3

Crestmont Hyundai has a clean, well run service department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. More

by wpatgar Verified Customer Verified Customer

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I stated that it was ok for them to keep the vehicle an extra day if the repair took longer but they would need to notify me if that was the case. I began calling at 3PM that day and the phone rang and extra day if the repair took longer but they would need to notify me if that was the case. I began calling at 3PM that day and the phone rang and rang and rang. Of course, sales answered in HALF a ring. They said they would deliver the message to service. No response. Finally reached them at 1000 the next day and they stated that the vehicle was in the bay overnight to try to reproduce the battery problem and were unable to. When it was picked up, there were obvious signs that it was not in the bay overnight and that it was put at the back of the line. I said they could keep it for repair or troubleshooting — not to forget about it and ignore me. More

by SF Verified Customer Verified Customer

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Not timely whatsoever, our car was in the shop for nearly a month, incredibly poor communication, we won’t be returning for any future service. a month, incredibly poor communication, we won’t be returning for any future service. More

by VESAMEK Verified Customer Verified Customer

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I experienced an unexpected service issue and Cresmont service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me back on the road. More

by Carrie Verified Customer Verified Customer

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Marcus was wonderful. He answered all our questions, and was very helpful. I would recommend him to my family and friends He answered all our questions, and was very helpful. I would recommend him to my family and friends More

by lisapav Verified Customer Verified Customer

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Had 3 recalls and oil change. When I made the appointment they stated that they would need the car all day. Said auto would be ready by 4. Arrived at dealership at 410. Car was ne When I made the appointment they stated that they would need the car all day. Said auto would be ready by 4. Arrived at dealership at 410. Car was never touched. They took it in and only took 1.5 hours. Knowing that I would have waited for it in the morning. So I was it without a car for an entire day when I could have waited and been done in 1.5 hrs. Very frustrating More

by JLKKLANG4 Verified Customer Verified Customer

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Dropped car Tuesday, no updates, no communication, I had to pursue and come to dealership for news on vehicle, left message with dealership of Friday and was supposed to get call back, no return call, So I to pursue and come to dealership for news on vehicle, left message with dealership of Friday and was supposed to get call back, no return call, So I called back Monday at noon, left message with AI.. Human from another state returned call and claimed they could not find my car and had no record of it being there, I drove to dealership to find my car, took service number in front window into service so they could find my service agreement .. I was then advised parts were coming in a couple more days, NOT pleased to find my car unlocked in parking lot.. I took the service number back out to my car and placed on dash and locked car.. was called Friday that car was done 10 days after dropping off.. Was never offered a loner despite it being under warranty, slack ..unorganized... and right hand not knowing what left hand is doing.. NOT naming names.. Ill choose a name but that is not a person I worked with, just so your form can be submitted, perhaps also you should change this form so honest forthcoming about your company can be made without naming names, its not my job to call out the employees More

by impalas Verified Customer Verified Customer

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I was glad that they had the car that I wanted, but I was incredibly disappointed by the service. I came in pre-qualified with a low interest rate, and I let the salesman know that. After test driving the sp incredibly disappointed by the service. I came in pre-qualified with a low interest rate, and I let the salesman know that. After test driving the specific vehicle, we began the paperwork process. I gave the salesman my address, which is different than the old address in my drivers license, but he still put my old address in my paperwork. Then, when working with the financing guy, they processed my financing under their own system and gave me an interest rate that was over 2% higher than what I was pre-qualified for. It was only after going through the entire financing process - twice because they had to correct my address - that I had to go through it a third time once I realized they were not using my pre-qualified rate. I would never recommend them. More

by elstockhausen Verified Customer Verified Customer

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Crestmont is a quality dealership. I ve enjoyed their service of my Genesis GV80. It get good grades on level of service ,show room look.comfort of Customer during service and positiv I ve enjoyed their service of my Genesis GV80. It get good grades on level of service ,show room look.comfort of Customer during service and positive attitude of all personnel. Eddie Williams More

by eddie50 Verified Customer Verified Customer

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Inefficient, terrible communication and not honoring the certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. Thi certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. This lack of inspection is currently leading to multiple service visits without a resolution. More

by tricuo1470 Verified Customer Verified Customer

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