Mike Asperheim
Mike Asperheim at Tenvoorde Ford
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Mike Asperheim | Page 19

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.6
403 Reviews
4.6

403 Reviews

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403 Reviews of Mike Asperheim

February 21, 2022

Dealership Rating
Employee Rating

Amazing always buying my cars there. They treat you super great and service is a breeze More

by abbeydingmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary Stumpf, Dan Lochner

Feb 22, 2022

Tenvoorde Ford responded

Thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

February 17, 2022

Dealership Rating
Employee Rating

This was the 4th time I brought in my F-150 for the same problem. Changed the front wheel bearing at a cost of around $800 on 1st visit… still had grinding noise coming from front end. 2nd visit could not d More

by rckholthaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Barry Jensen , Russ Hoeschen

Feb 21, 2022

Tenvoorde Ford responded

We would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Craig Schaefer at cschaefer@tenvoordeford.com at your earliest convenience so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

February 13, 2022

Dealership Rating
Employee Rating

Staff is friendly and they do great work I would continue service in the future More

by marcas2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Jensen , Russ Hoeschen

Feb 14, 2022

Tenvoorde Ford responded

Thank you, Marcas, for taking the time to leave us a positive review today! At Tenvoorde Ford, we continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

February 05, 2022

Dealership Rating
Employee Rating

I’ve always had good service when I brought my vehicle into Tenvorde. Mike Asperheim is always treating me very well and took care of me More

by lpdlld918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Jensen, Kris Culhane, Dan Lochner , Russ Hoeschen, Hayden Mell

Feb 07, 2022

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

February 02, 2022

Dealership Rating
Employee Rating

The guys there are always honest to what I need. No pressure if I decline due to cost. More

by cnylen123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Jensen , Russ Hoeschen

Feb 03, 2022

Tenvoorde Ford responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Tenvoorde Ford.

February 01, 2022

Dealership Rating
Employee Rating

Horrible experience. I have been a customer over 20 years, and I will not be back. I emailed the service manager, and received no feedback or response. The service industry is based on trust, and you h More

by A.harter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Chris Schaefer

Feb 02, 2022

Tenvoorde Ford responded

Dear Andrea, on behalf of Tenvoorde Ford, I would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience at cschaefer@tenvoordeford.com so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Craig Schaefer

Feb 02, 2022

A.harter responded

I already emailed you last week (1/27) and you did not acknowledge me or the situation. I attempted to address this prior to posting the review that was emailed to me.

January 27, 2022

Dealership Rating
Employee Rating

I had a appointment to get my car fixed with your mobile mechanic and I took a day off of work to be there. The day of the appt no one showed up and no phone call. The next time I scheduled a appt you never More

by PTOMASEK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Jan 31, 2022

Tenvoorde Ford responded

We sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Craig Schaefer at cschaefer@tenvoordeford.com. We look forward to hearing from you.

Jan 31, 2022

PTOMASEK responded

The problem got fixed but it was all the issues leading up to it . My biggest gripe was taking a day off of work and you guys never showed up or called. And the second time the same thing how do you do business that way and try to keep people happy?

January 21, 2022

Dealership Rating
Employee Rating

Mike Asperhiem has done a great job taking care of my service needs which are very frequent with my Ford F150 and Ford Escape. The Tenvoorde shuttle service is also very responsive to my needs as well. More

by JWESTRUP0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 24, 2022

Tenvoorde Ford responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers consistently. Thank you for your continued patronage and we look forward to serving you again in the future.

January 20, 2022

Dealership Rating
Employee Rating

Easy to work with Great serviceService personnel want Easy to work with Great service Service personnel want to satisfy you Pricing is reasonable More

by JEFFREYLOBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Danny Larsen, Barry Jensen , Russ Hoeschen

Jan 24, 2022

Tenvoorde Ford responded

Jeffrey, we are happy to hear that you are pleased with the service you received here at Tenvoorde Ford. Thank you so much for being one of our valued guests and we look forward to your next visit!

January 19, 2022

Dealership Rating
Employee Rating

I HAD MY F 150 IN FOR A OIL CHANGE AND AIR FILTER REPLACED AND EVERYTHING WAS HANDLED WELL . More

by dfrer10487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2022

Tenvoorde Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

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