Mike Baack | Page 4

Before you even think of buying a car at Luther Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I helped my daughter (in Memphis, TN) to buy a Certified Pre-Owned Hyundai Sonata from this dealership. It's been almost an entire month and the nightmarish process is ongoing. We paid $800 to get the $21,000 car shipped, but the car sat on the lot for a week without pick and the dealership blamed truckers. After some research, we learned that the dealership was offering only a fraction of that money for drivers to pickup the vehicle in Minnesota and transport it to Tennessee. That's why nobody would take the car. Once we told the dealership that we knew they were the reason the car hadn't been delivered, they got it shipped. The car that arrived was definitely not in Certified Pre-Owned condition. It had a broken bumper and dents. The damage upon delivery to my daughter was documented by the truck driver. When we spoke to Paul Stahkne, a sales manager, he said they had no way of verifying if the shipper or dealership caused the damage and the dealership wouldn't pay for repairs if the shipper wouldn't take responsibility. He said the best he would do is offer a $300.00 check- take it or leave it. He said they also wouldn't refund her money or take the car back. The dealership breached the contract since the purchase agreement was not for a damaged used vehicle. The agreement was to pay a premium for a CPO vehicle. Paul said that if the car was in-state, he would have somebody tape and glue the bumper together and then paint over it. Unbelievable! When a Tennessee bodyshop called Paul to share their repair estimate, Paul tried to convince them to tape and glue the bumper. They were clear that it needs to be replaced due to the placement of the break. At this point, Paul and everyone else at the dealership stopped returning our calls. It's a nightmare. We're crafting a formal complaint to the state attorney general's office but that should not be necessary. There's a complete lack of professionalism at Luther Bloomington Hyundai. The used car sales managers (Mike and Paul) in particular are extremely rude and condescending. Paul even hung up in my face when I called to verify his last name for the complaint letter. I wouldn't recommend this dealership to anyone. Our salesman (Chi-cori) was very very pleasant, but things went downhill from there. We even had problems with the finance department refusing to return calls and emails once we elected to use a credit union instead of their financing partners. They treated my daughter horribly and she couldn't do much about it from Tennessee. So I left work at least 5 times to show up at the dealership. My daughter now has four days left to get the proper titling paperwork from the finance department or she will not be able to legally drive the newly purchased car. This experience is absolutely awful. I love Hyundai CPO cars and I will continue to buy and recommend them; but I absolutely recommend AGAINST Luther Bloomington Hyundai. I had nothing but exceptional experiences with Buerkle Hyundai in Saint Paul, so service quality is very dealer-specific. More

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Service was great. AK was very helpful and Luke from finance did an excellent job explaining everything. Will definitely return for service and for purchase. finance did an excellent job explaining everything. Will definitely return for service and for purchase. More

by TLAMPITT2006 Verified Customer Verified Customer

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A.K. Abdi and "Boston Mike" worked out an AWESOME deal for me!! I would recommend anyone to go to them for their financing needs. If you are looking for a hyundai!! Go to Luther Bloomington Hyundai!!! for me!! I would recommend anyone to go to them for their financing needs. If you are looking for a hyundai!! Go to Luther Bloomington Hyundai!!! More

by NUETHAO89 Verified Customer Verified Customer

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Bought my second car from Carrie McWilliams and had another first class experience. Great service and wonderful people to deal with. It is always a pleasure doing business with Carrie and Luther Hyund another first class experience. Great service and wonderful people to deal with. It is always a pleasure doing business with Carrie and Luther Hyundai. More

by Chuck Holman Verified Customer Verified Customer

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Loved working with Kari. She answered our questions and worked with us without pressuring us! The manager was also friendly and very helpful.Would highly recommend Luther Bloomington Hyundai! worked with us without pressuring us! The manager was also friendly and very helpful.Would highly recommend Luther Bloomington Hyundai! More

by CMOEN1912 Verified Customer Verified Customer

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Sales and finance employees were very friendly and helpful throughout the process. Unfortunately, Mike B in management was hostile and disrespectful throughout engagements. Overall, would not recommen helpful throughout the process. Unfortunately, Mike B in management was hostile and disrespectful throughout engagements. Overall, would not recommend due to the poor and unprofessional behavior of management. More

by Katie Verified Customer Verified Customer

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AK and the finance department were super friendly and helpful. We test drove a car, and they found the perfect car on their lot to meet our needs. helpful. We test drove a car, and they found the perfect car on their lot to meet our needs. More

by B1indSquirre1 Verified Customer Verified Customer

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Phenomenal team and excellent Service. Luther Bloomington Hyundai exceeded my expectations. Clean atmosphere and fantastic service Overall. I highly recommend this place to anyone—100%. Hyundai exceeded my expectations. Clean atmosphere and fantastic service Overall. I highly recommend this place to anyone—100%. More

by Peacefulness. Verified Customer Verified Customer

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Overall experience was excellent. I had my car checked by my own mechanic and everything they said was accurate. No hidden problems (it being a used car). I probably wasn’t the easiest customer they’ve ever my own mechanic and everything they said was accurate. No hidden problems (it being a used car). I probably wasn’t the easiest customer they’ve ever had but Ben Gates was extremely friendly, honest, pleasant, informative and obliging salesperson you could ask for. I would definitely deal with him again. More

by DAGOGGLEYE Verified Customer Verified Customer

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Came in just to look at a Palisade Jake did a nice job of helping me to the point that I walked out that night with a new vehicle. helping me to the point that I walked out that night with a new vehicle. More

by WDJINMN Verified Customer Verified Customer

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