Mike Boenne | Page 3

I bought my car from McLarty Daniels in 2015. We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me that I had a pristine service record. I brought my car in Friday because it has been leaking on the passenger side when it rains. A simple Google search says this is likely clogged drains from the sun roof. I also had a small piece of weatherstripping pop up. Both potential issues were mentioned when we scheduled the appointment. We scheduled an appointment to have it looked at and possibly fixed. When I arrived, I was told that they likely couldn’t get to it despite the appointment. I was told my issue was “a Monday problem” by Nick. I sat there for hours while they did nothing on my car and then my husband was told by Charles that they would understand if we went elsewhere to have it fixed because they had scheduling issues that I was made to feel like they were my problem. If I were under warranty they would give me a rental. Never mind that I was willing to pay to have the issue fixed today. They do not care if you are a loyal customer. They do not care if they have a faulty design. You can make an appointment but good luck getting help. The paper left in the car also said I needed an alignment, which is strange because I had that done on the car two weeks ago. The service manager called this morning. The Owner Loyalty Service Manager made a lot of promises yesterday that apparently were lies. They had zero intentions of making it right because I left a negative review. In the span of the conversation today, I was continually talked down to and told how it was unreasonable that I should expect my car to be looked at on the day of an appointment and told how difficult of an issue this would be to be fixed only at the end of the call to have him realize that we had mentioned a specific issue when we made the appointment and I referenced it yesterday when checking in. It would be a simple fix but they don’t do that there. Had we returned we would have had our car there for days on end costing us no telling how much for an issue they couldn’t fix but couldn’t tell me that yesterday because I dared to make an appointment on a Friday. Don’t worry the service manager Paul won’t be held hostage by Google reviews and he doesn’t care if you bought your car there and have brought it back for service for 8 years. You can just go elsewhere which is exactly what we will be doing. We won’t spend another dime at McClarty Daniels after being loyal customers for years and had planned to buy our next car there but management doesn’t want our business and are completely uninterested in my experience or making it right. More

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This is the 4th Nissan vehicle we've purchased from Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this dealership so much -- he ALWAYS treats us like his favorite customers and makes sure our vehicles are always in top running order!! Also, we LOVE working with SaVanna Gilbreth, she always goes over & above to make sure we are well cared for during the purchase process, and is very patient & attentive to our wants & needs!!! -Keith & Brenda Hall More

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Sales person was great but service did not do anything that we asked to be done! They were dishonest and skipped over many things on the checklist that they supposedly had for our vehicle that we asked to be done! They were dishonest and skipped over many things on the checklist that they supposedly had for our vehicle More

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Clean, friendly, exceptional service all the way across the board. Everyone is very helpful, polite. the board. Everyone is very helpful, polite. More

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So far, the salesman was very easy to deal with, I feel like we got a quality vehicle, office staff and finance were friendly, knowledgable and efficient. like we got a quality vehicle, office staff and finance were friendly, knowledgable and efficient. More

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Great dealership! Quick and hassle free!! Walked out with a great used ride for our son. Thanks to Ivan Diaz. Quick and hassle free!! Walked out with a great used ride for our son. Thanks to Ivan Diaz. More

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Good selection of vehicles and good service. Answers all our questions. Carlos did great job helping us Answers all our questions. Carlos did great job helping us More

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We had a great experience. And we appreciate the way everybody treated us. Thank you for the great service. And we appreciate the way everybody treated us. Thank you for the great service. More

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Good service. . I like to give thanks to ours sale person his name is Ivan Diaz .. he work with us successfully . I like to give thanks to ours sale person his name is Ivan Diaz .. he work with us successfully More

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I was definitely taken care of in every way possible at this dealership. I finally found a car that would work for me and I felt safe in. All the salesmen were helpful and friendly. this dealership. I finally found a car that would work for me and I felt safe in. All the salesmen were helpful and friendly. More

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