Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold | Page 89

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
1,036 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

34 yrs, 1 mo

Industry Experience

40 yrs

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,036 Reviews

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1036 Reviews of Mike Brandvold

June 02, 2017

Dealership Rating
Employee Rating

Friendly, Professional Service Mike in the service department did a great job scheduling our Escape for a factory recall repair. In addition, he updated the computer at no charge. More

by FIGHTERGATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 31, 2017

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Employee Rating

Very bad I gave them to fix my car key and they but dant and scratch my car very bad works. They are the very worst and xxxx service and the peoples More

by WAGLERAMESH21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 01, 2017

Klaben Ford Lincoln responded

The experience that you mentioned is not acceptable and is definitely not typical of how we do business at Klaben. I've checked with my team, researched recent repair history in our service department and I can not find any details on a repair event like this one. In order to effectively address this issue, provide the assistance you deserve, and counsel with my team members, may I request further information from you.? Please contact me directly at 330593.6722. Thank You. Carl Bujorian, Service Director.

May 31, 2017

Dealership Rating

Best oil change ever I come in always over my miles and mike who takes care of me everytime is the nicest person to deal with and so kind .... you need more people like hi More

by TVOJAONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 25, 2017

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Great Customer Service Mike does a great job every time I come in. He knows my name and is prepared for the service my vehicle will need. If the job looks to take some tim More

by JKLINE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 25, 2017

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20000 service I dropped my vehicle off the night before an 8:20 service for 20,000 miles. I had to call the dealership at 4:30 to see if it was done. I was also not More

by pkgdelivery1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 27, 2017

Klaben Ford Lincoln responded

Hello and thank you for taking the time to provide your valuable feed back of your recent service visit with us. Hopefully you know we ask for feed back because we know our customers will give us honest input and we appreciate yours. I apologize for your experience and for our lack of communication on your vehicle's status as well as additional charges. It embarrasses me and our team that these simple steps were simply missed during your visit. Your comments will be shared with the team as we continue to work to improve what we do and also work to prevent this same experience from happening again. Please do not hesitate to contact either myself, Mike VanHoose, mvanhoose@klaben.com, 330-593-6789. or our service manager, Tom Alcorn, talcorn@klaben.com, 330-593-6720 so that hopefully we can work to regain your trust and satisfaction. Thank you again for your feed back and for your business.

May 21, 2017

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Employee Rating

Two vehicals for service made easy My wife and I brought both my F150 and her Focus to have oil changes and service to her broken antenna. Our service guy Mike which we have used for yr More

by charharley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 19, 2017

Dealership Rating
Employee Rating

Very satisfied The folks at Klaben were a joy to work with. They were honest and gave stand up service. There was an issue with my first purchase and they made thing More

by nrusso1404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Jennifer Bowen , Kenny King, Matt Moyers

May 08, 2017

Dealership Rating
Employee Rating

Service The service center is very clean and the service writers are very professional... Also the service writer was very helpful with answering any questi More

by Art N8RKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 08, 2017

Dealership Rating
Employee Rating

Maintenance and Bluetooth phonebook issue In for the 7500 mile service. Done in a timely manner. Mike Brandvold also tried to assist with an issue with my phone which wouldn't download the t More

by tiger1467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 02, 2017

Dealership Rating
Employee Rating

Mike Bradvold is awesome he alway go the extra mile to help The work is always done right and the staff go the extra mile to help you with your problem and they always work with you too help keep your car runni More

by jose227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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