Mike C. | Page 6

The sale was okay, honestly I was not impressed with John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. Th John, my salesperson, but I wanted to do as much as possible over the phone as they were not a local dealer, and we live in the world of Covid. The saving grace was the direct involvement of Jerry in Finance. He was a pleasure to work with. But why the 1 star? Because my brand new Chrysler Pacifica Hybrid - Pinnacle, the top of the line, broke 6 days after we got it home, after we had driven less than 80 miles on it. No only did it break, but it was the hybrid battery that needed to be replaced. Also, Chrysler have no clue when they will receive a replacement battery. It was supposed to be here on Friday, but was a not show, and Chrysler updated the ETA to 3/15, 10 days later. The part alone cost more than a brand new engine. The total cost to replace it will come to approximately 1/3 the cost of the entire vehicle. Meanwhile DeCozen has done NOTHING for me. My Pacifica has been sitting in a local dealers service shop since 2/20. I have never heard from the head of sales or the head of the dealership. I tried reaching out to Mike C. and asked him to please call me., Never heard a word. I cannot believe that they didn't offer to take the vehicle back immediately and replace it with a new one, since they sold me a defective one. Neither dealer has ever seen the battery go bad, and more importantly, have never had to replace one. Bottom line, DeCozen did not stand behind their sale, or make any effort to make this right. So far all they've done is encourage me to open a case with Chrysler. So I am very disappointed and angry. 15 days in the shop after driving less than 80 miles on it, and no end in sight. More

by Very_unhappy_customer Verified Customer Verified Customer

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They honest. Get rite to the point of the problem. Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks Service department very Friendly. VreT work keep it up ... custome very satisfying cant complain thanks More

by dagoodlife04 Verified Customer Verified Customer

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Between my wife and I, this is vehicle 11 from Decozen. Chris Logan, my salesman, is knowledgeable, patient and pleasant. I always know I will get a fair deal when dealing with Decozen and I cannot be hap Chris Logan, my salesman, is knowledgeable, patient and pleasant. I always know I will get a fair deal when dealing with Decozen and I cannot be happier with my new truck. More

by JIM@JEPHOTO.COM Verified Customer Verified Customer

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Decozen is the only dealership I’d go they are the best! Basir, Mike, Carmine are the dream team! Can’t wait to get my new lease in 3 years! Basir, Mike, Carmine are the dream team! Can’t wait to get my new lease in 3 years! More

by JILLI_21 Verified Customer Verified Customer

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Our overall experience was excellent. As repeat customers to this dealership, we were once again satisfied. We would not hesitate to recommend Decozen to others. to this dealership, we were once again satisfied. We would not hesitate to recommend Decozen to others. More

by JMATARAZZO14 Verified Customer Verified Customer

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I would like to Thank Decozen Chrysler Jeep Dodge representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism wa representatives for the great experience on purchasing a new vehicle during this difficult pandemic. The professionalism, knowledge and mannerism was truly a great experience . More

by RCRUZ0219 Verified Customer Verified Customer

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My headlights were not working. Dan did a great job and the price was more than reasonable. Actually he had once of his master techs do that job. DeCozen dodge Jeep ram is a great place to do business. the price was more than reasonable. Actually he had once of his master techs do that job. DeCozen dodge Jeep ram is a great place to do business. More

by chrislogan4298 Verified Customer Verified Customer

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This dealership has no concern for cleanliness or customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these customer service. I have had my 2020 Rubicon for a month. It was never cleaned properly before it was given to me and every time I bring it to these guys, it comes back with a new problem. And their loaner cars are disgusting. During covid you would think standards would go up. I had to wipe the car down and sit on a towel. It was filthy and had 75k miles on it with no maintenance. Felt safer in my new car that has steering issues, that the dealer would not address. A customer tells you their brand new car shakes and you does not hold a lane, their response, that's how jeeps drive . Glad a pretty significant safety issue is brushed off and they don't want to deal with it. Dishonest and rude. Avoid at all costs. More

by Dissatisfied Verified Customer Verified Customer

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I gotta say, attention to deal second to none and friendly beyond words. Great experience at Decozen with Chris and Carmine! Thanks guys for an amazing deal! friendly beyond words. Great experience at Decozen with Chris and Carmine! Thanks guys for an amazing deal! More

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Great dealership! Worked hard to get us the deal we needed!! We picked up our car the same day and could not be happier to have chosen Decozen to lease our new Jeep Wrangler needed!! We picked up our car the same day and could not be happier to have chosen Decozen to lease our new Jeep Wrangler More

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