Mike Catman | Page 3

Bills new truck purchase. Great people to deal with. Overwhelming selection of vehicles and prices. James Hilliard was especially helpful. No high pressure and no games. I woul Great people to deal with. Overwhelming selection of vehicles and prices. James Hilliard was especially helpful. No high pressure and no games. I would highly recommend Murray Ford to anyone. More

by Billj Verified Customer Verified Customer

Report | Print

Great It's our 4th vehicle from Murry Ford and we always appreciate there friendly sales people/ mangement going out of there way to make sure everything go It's our 4th vehicle from Murry Ford and we always appreciate there friendly sales people/ mangement going out of there way to make sure everything goes smoothly!!! More

by lisaprescott47 Verified Customer Verified Customer

Report | Print

Sales department is great. Service department needs improvem Sales is good Service is suspect I talked with Mike the Service Manager. His response was more reasons why things happen mostly Faods inability to to Sales is good Service is suspect I talked with Mike the Service Manager. His response was more reasons why things happen mostly Faods inability to to service other males and models. Nothing about the service reps bad attitude More

by Alan Verified Customer Verified Customer

Report | Print

Greatest experience My wife and I went to Murray ford to look at a F-350, and it was exactly what I was looking for. Are salesmen Ari was super nice hand handled every qu My wife and I went to Murray ford to look at a F-350, and it was exactly what I was looking for. Are salesmen Ari was super nice hand handled every question and problems we had with ease. Had a lot fun there financing was easy and fixed a couple of problems with the truck quickly. I recommend Murray ford to anyone who is looking for a new or used vehicle. The whole staff was very courteous and friendly. Thx Ari for a great experience. More

by Jimlinsler Verified Customer Verified Customer

Report | Print

Great experience Excellent and painless experience. I had a 2016 F 350 dually and told them what I wanted in trading for a 2019 F 350 dually. They went above and beyo Excellent and painless experience. I had a 2016 F 350 dually and told them what I wanted in trading for a 2019 F 350 dually. They went above and beyond my expectations to make it happen. I will continue to tell anyone that ask to deal with this dealership. More

by GBROSE4 Verified Customer Verified Customer

Report | Print

Bad Customer Service To say we were disappointed would be an understatement. We had been having terrible luck with our local dealer, granted they don't have the best reput To say we were disappointed would be an understatement. We had been having terrible luck with our local dealer, granted they don't have the best reputation. We had purchased our dodge from Murray and had a great experience. On top of that, my cousin had taken his truck to\ Murray ford and said they were great so we decided to give them a shot. Even though they are 40+ miles away, we had spent a lot of money on this truck and we wanted to get the truck taken care of correctly. Let me start from the beginning, this truck is one we purchased the begging of this year, after a couple of months we noticed the moonroof was cracked, something we forgot to check when we purchased the truck, then another month later the instrument cluster started acting up. meaning if you took a sharp turn or hit a bump it would shut off. No Speed, no gears nothing.... So we contacted our local dealer, long story short they took it apart and told us there was nothing they could do, and charged us $150. For a truck that is 3 months old!!!!! But it seemed that the issue had gone away (we thought there was a loose connection), until we hit a speed bump 2 months later and it shut off again, which meant it was not resolved. We decided to make the drive and give Murray a chance, as I spoke with the service manager briefly when we had the initial issue and he seemed super helpful. We called to schedule our appointment and explained the issues, and repairs we needed. And I also emailed this over to her. 1) Broken instrument cluster 2) Moonroof needs replaced 3) Oil Change I spoke with Carol, she said 1-2 days no big deal. So we brought it in on Tuesday, they determined this was a Tuscany issue, which is a package company partnered with ford. And from the minute we dropped it off we got a bad feeling, cause she said, "I don't get why people think this is a ford company they are not"... Which made me worried so I called the service manager to make sure he knew what was going on, as she was giving us the feeling of not wanting to deal with this. He assured me all would be okay. Then began the week of torture, I reached out the end of day Tuesday the 21st to see where everything landed, basically said they are working on a plan. Wednesday 22nd: she sent me a quote for the moonroof repair, as we had to get it covered by insurance. Thursday 23rd: No update Friday 24th: She told me she is unsure what the timeline is as the part still has not arrived from Tuscany,( I get dealing with a 3rd party can be frustrating) but every time I spoke with her she made me feel like ti should not be her problem, and she doesn't have time for this. She also told me it may be 2 weeks before we can get our truck back, 2 WEEKS.... Because of payment, on something that is covered by warranty. So again I called the service manager and he said they would release it as it was only a $111.00 repair. Monday 27th: The part arrived when I called to check in, asked if the part should fix the issue, she informed me that she has no idea, they are not even sure as to how this part works. Really make you have confidence in them, NOT. I told her the insurance company has sent over some paperwork they needed to fill out- when I called to see if she had done it yet that evening, she said she never got it yet the insurance company had sent it over twice. I also asked if they had completed the oil change as they have had the truck for a week. She informed me I never asked for an oil change... This was the last straw, as I told her when I made the appointment we needed one and I emailed it to her... Tuesday 28th: Finally the repair and the oil change was completed, however, she still di not fill out the insurance paperwork and we were not going to wait for that as they had our truck for a week and did give us a loner. Wednesday 29th: we picked up the truck. I would like to note that not once did she apologize for the time it took to complete this (considering she said it shouldn't take but 2 days). I know this is a book, but I'm hoping management will see this and realize that a little customer service will go a long way. I personally work in the customer service environment, and I get customers can be a pain. I even understand that Tuscany is a 3rd party and that this fix is going to take some time, but the way she handled every phone call we had she made me regret ever coming to see you guys. (Even the lady she was working with at Tuscany told me she was not so pleasant to work with, I had to call her at Tuscany because Carol informed me they didn't know when the part would be in as it was shipped to the wrong dealer) Every discussion felt like it was a battle whereas if she would have said I know this is taking some time but we are doing the everything we can to work with Tuscany and get this resolved. Or even on the oil change, she could have said I'm so sorry, I must have missed that I was focused on the other issue. Simply put, she made me feel like the bad guy every time we talked instead of reassuring me that they are doing there very best to get this taken care of. Moral of the story is, if you have anything other then a simple service, I would not recommend you go to Murray ford, the service manager is a nice guy but still had an overall terrible expert experience. Maybe it was just an off week for Carol, I don't know, but I do know we will not be coming back for service or repairs or honestly new purchases, the entire experience left a very bitter taste. We have found another dealer to take care of the moonroof, they did the insurance claim in 1 day, and the repair in 1 day as well. More

Report | Print

I did refer someone to this dealership I did refer Phalisa Lester to your dealership ladt week and she bought a new Ford Fiesta her name is Phalisa Lester. Do I get the referal bonus? I lo I did refer Phalisa Lester to your dealership ladt week and she bought a new Ford Fiesta her name is Phalisa Lester. Do I get the referal bonus? I love your dealership. Janice Thompson More

by phalisalester Verified Customer Verified Customer

Report | Print

Friendly,Helpful Staff This dealer gave us exceptional service when havimg a problem with a car we had purchased at another dealer! They really cared about our situation. Go This dealer gave us exceptional service when havimg a problem with a car we had purchased at another dealer! They really cared about our situation. Got us into a new car in record time. Even helped transfer all our personal stuff from the old car to the new! Hard to find a caring car dealer these days. Murray Ford cares! More

by EDOSTEEN Verified Customer Verified Customer

Report | Print

update to previous review So to update my previous review, my F150 had more issues today. My husband and I were headed to a MRI appt. when my husband noticed smoke boiling fro So to update my previous review, my F150 had more issues today. My husband and I were headed to a MRI appt. when my husband noticed smoke boiling from the back/underneath of truck. We pulled over and my husband (who was going for a MRI on his back) had to crawl under the truck to see that fluid (likely transmission fluid) has spray all over the road and underneath my truck. The truck had been "hard shifting" since the last appointment with this dealership, but they insisted "we cannot replicate the sound or feel you say it is making." Obviously there is STILL an issue with my transmission! The truck has 14K+ miles and this will be the 5th time I have taken it to this dealership for an issue with "clunking". Did I mention I am making a payment on this lemon every month? Enough is enough!!! More

by MELANDKC Verified Customer Verified Customer

Report | Print

Bad service I've been getting the works package (oil change/tire rotation) at starke murray ford since I've purchased my car in 2016, they told me when I went to I've been getting the works package (oil change/tire rotation) at starke murray ford since I've purchased my car in 2016, they told me when I went to get it done again that my lug nuts were messed up and they couldn't rotate my tires, it was explained to the manager Mike Catman that they are the only ones that touch my car and he stated nothing can be done and quoted me 134$ to fix their mistake. More

by KEVINSTOUT87 Verified Customer Verified Customer

Report | Print