Mike De La Pena | Page 2

Best dealership to buy your BMW from! ! Everyone treats you like royalty and makes sure you are happy with every aspect for buying your car! ! Everyone treats you like royalty and makes sure you are happy with every aspect for buying your car! More

by Dr.nick73 Verified Customer Verified Customer

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Friendly , helpful and knowledgeable! Very patient. Outstanding customer service.He went above and beyond to ensure we get the perfect vehicle for our needs. Thanks for allowing us to te Very patient. Outstanding customer service.He went above and beyond to ensure we get the perfect vehicle for our needs. Thanks for allowing us to test drive a few vehicle. More

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I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days a a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove! More

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Niello BMW and Amir were great! They were easy to work with and the buying experience was fast and easy. They were easy to work with and the buying experience was fast and easy. More

by RPETERS701 Verified Customer Verified Customer

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This was my first online purchase of a car that needed delivery and Jerome Duco and Mike De La Pena were very helpful in making the whole car-buying experience a breeze. They were able to answer all my qu delivery and Jerome Duco and Mike De La Pena were very helpful in making the whole car-buying experience a breeze. They were able to answer all my questions and were very accommodating. I would purchase from them again in the future. More

by Alan H Verified Customer Verified Customer

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Excellent service from salesperson and staff. They were patient and thorough when addressing all of my questions and worked closely with me to meet my purchasing needs. Thank you for a wonderful They were patient and thorough when addressing all of my questions and worked closely with me to meet my purchasing needs. Thank you for a wonderful buying experience! More

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It has been and will always be me and my family dealership I go to Elk grove BMW even when I’m not looking for a BMW the staff is so great that they have become family I stop by to say xxxx my next dealership I go to Elk grove BMW even when I’m not looking for a BMW the staff is so great that they have become family I stop by to say xxxx my next car will be from them. More

by MARTINJW419 Verified Customer Verified Customer

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Q was knowledgeable and personable. The experience was low pressure and we felt taken care of. The experience was low pressure and we felt taken care of. More

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We have worked with Niello BMW Elk Grove for a number of years now. After purchasing three vehicles from them, we brought my in-laws into the dealership to look at an X3 and/or a 530i. We only planned on years now. After purchasing three vehicles from them, we brought my in-laws into the dealership to look at an X3 and/or a 530i. We only planned on test driving, but once Mike and Q realized a new 530i had just arrived at the dealership, the process began. Q Gregory and Mike De La Pena have great, fun personalities, which made the purchase process fairly painless. I would recommend Q and Mike when considering a purchase from Elk Grove BMW. More

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I found the whole process to be seamless from the onset! I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept info I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept informed me that service was closing shortly. I had a quick assessment to make so I decided I needed to look for a new car since I was from out of town and a loaner was unavailable for several weeks. Michael waied for me to arrive and had three potential replacements waiting as I arrived with my brokedown veh in tow. Several short minutes later we had made a deal on a trade. What a blessing! My wife loves her new X3 and is getting familiar with the tech and operation of her powerful BMW X3.Thanks to everyone at Niello that made this day turn out great for us! Thanks BMW Group. More

by Phones/Claudette Bell-Jones Verified Customer Verified Customer

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