Mike Gero

I want to start to say how thankful I am to Derrick Matola for making everything correct on my contract and fixing the issues I have. He has made this a much better buying experience. As for the salesm Matola for making everything correct on my contract and fixing the issues I have. He has made this a much better buying experience. As for the salesman Kevin he was great during the beginning of the process but as I had issues with the contract he turned into a ghost and disappeared. The finance manager Martin was also a displeasure to deal with. He will stone cold lie to your face and try to confuse you with xx. But as I said it was an absolute pleasure to deal with Derrick and he single handily made this a pleasurable experience at the end of the day More

by Robert Schram Verified Customer Verified Customer

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Avoid signing until you check EVERY document I agreed to buy a 2025 Jeep Gladiator for a signed Out-the-Door price of $38,525.90, but later discovered that different dealer documents showed inflated and to buy a 2025 Jeep Gladiator for a signed Out-the-Door price of $38,525.90, but later discovered that different dealer documents showed inflated and inconsistent numbers: Buyer’s Order: $41,845.85 Retail Installment Contract: $43,916.85 Bill of Sale: $37,327.85 They even added a $3,250 down payment I never paid, and charged some dealer fees twice, even though they were already included in the original quote. I went back to the dealership to correct it, but they dismissed the signed OOD as “not valid.” ⚠️ If you shop here, double-check all paperwork — don’t trust just the first number they give you. I am now filing complaints with: Florida Attorney General (FDUTPA complaint) Consumer Financial Protection Bureau (TILA disclosure discrepancy) This review is to warn other buyers, not to attack — but facts matter, and documents must match. More

by manuelmurit Verified Customer Verified Customer

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Amazing customer service from start to finish. Ricky and Mike are incredible ! Will not purchase a vehicle from any where else. Ricky and Mike are incredible ! Will not purchase a vehicle from any where else. More

by businessleadermba2024 Verified Customer Verified Customer

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Jerry Ulm has taken care of me for 20+ years! Mike G in sales and Alex in service keep me coming back! Austin is a great addition to the sales team. Roberto in F&I is a true professional. Great e Mike G in sales and Alex in service keep me coming back! Austin is a great addition to the sales team. Roberto in F&I is a true professional. Great experience. More

by emelie.roberts Verified Customer Verified Customer

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Malik did such a great job throughout the process that we've recently referred one of our kids to him as well! The process was painless and as professional as any vehicle purchase I've made. we've recently referred one of our kids to him as well! The process was painless and as professional as any vehicle purchase I've made. More

by mattkiphart Verified Customer Verified Customer

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Alex Greer and the finance advisor Gero were friendly, provided speedy service, and are the ultimate professionals. provided speedy service, and are the ultimate professionals. More

by kfkeith Verified Customer Verified Customer

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Great dealership with friendly staff. Dalton helped get me into my dream car. Very knowledgeable and great customer service. Dalton helped get me into my dream car. Very knowledgeable and great customer service. More

by jhitch0824 Verified Customer Verified Customer

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Deceptive pricing. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied. More

by Zman Verified Customer Verified Customer

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Great people to do business with . .salesman Nate was awesome. This was my second vehicle purchased there .salesman Nate was awesome. This was my second vehicle purchased there More

by jim3327 Verified Customer Verified Customer

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I had a very unfortunate and unpleasant experience with my overall deals at Jerry Elm Dodge. There was lies told, agreements, which representative of Jerry Ulm abandoned. There was a particular unpleasant my overall deals at Jerry Elm Dodge. There was lies told, agreements, which representative of Jerry Ulm abandoned. There was a particular unpleasant experience with the one of the financial managers by the name Derrick who took advantage of my fiancé’s language barrier and manipulated her into signing a document which she didn’t understand. On the Mother’s Day weekend, me and my fiancé purchased over $100,000 in vehicle vehicles and we had secured agreements with the personnel working. The financial manager, Derrick stated our contracts or financial agreements have been approved by the bank so we took the two vehicles and we were satisfied with the deals. Today, May 16, my fiancé went back to the dealership to purchase gap insurance on the vehicle we purchased for her. Derrick tricked her into signing a new contract where the interest rate had gone up 3% and the financial terms were stretched out for an additional year from what we have previously agreed upon. My fiancé is primary language in Spanish and she doesn’t understand a lot of the wording in sales contracts so it was important that I be present during any contract negotiations as I was on Mother’s Day weekend. Derrick saw that she had entered the dealership without me and tricked her into signing a new contract. For these reasons, I would give Jerry Ulm Dodge lowest rating possible in customer satisfaction and I would never recommend anyone. I know to purchase a vehicle from your dealership. Thank you. More

by Michael Beal Verified Customer Verified Customer

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