Mike Harlow | Page 10

Good experience buying a used car. I bought a used Volvo from this dealership. The process was easy and the car was clean and in excellent condition for the age and mileage. There was I bought a used Volvo from this dealership. The process was easy and the car was clean and in excellent condition for the age and mileage. There was an issue with the car that I missed during the test drive but the dealership was responsive in trying to diagnose the issue even though not Volvo experts. They checked as best they could then recommended I take it to the Volvo dealership in their group. They even called ahead to let them know I was coming. The car was repaired without any issues with costs from either dealership. Overall a good experience and would consider this dealership again for an Infiniti. Bill Harris was great throughout the entire purchase and repair process, and the service department was very helpful even though the car was not an Infiniti. More

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The worst experience with the service department My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explain My experience was the worst ever getting service the guy was rude & not helpful at all...I feel the service guy was prejudice very short with explaining & didn't want to help at all... Because I had a outsider warranty he didn't want to take a chance on it & I never had a problem with this warranty at any other dealership. More

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Polite and accommodating Very polite and got the problem fixed. Service team looked at my car quickly and let me know they would need more time. They promptly got me into a Very polite and got the problem fixed. Service team looked at my car quickly and let me know they would need more time. They promptly got me into a loaner and I got on with my my day. More

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Fanatic experience with the service department I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track I purchased my used vehicle there a few years back, it's not even an Infiniti but I continue to bring it in for service because of their proven track record of honesty and quality repairs. My last visit was no exception. My vehicle was quickly diagnosed, the necessary repairs were explained to me thoroughly as I'm not particularly mechanically inclined, and options were given as to how to proceed from that point. I never felt pressured, or overly concerned with indecipherable shop talk, and once the repairs were complete the car drove without any issues. Will be going back there whenever needed. More

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Fast service Great service department. Car needed an alignment after i bought it and everything was quick and hassle free thanks to my advisor Mike! Always gonna c Great service department. Car needed an alignment after i bought it and everything was quick and hassle free thanks to my advisor Mike! Always gonna come back More

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SO pleased with our new Q50!!! My husband and I visited the Infiniti of Clarendon Hills for a routine maintenance visit on our M35x yesterday evening and left with a beautiful Q50 R My husband and I visited the Infiniti of Clarendon Hills for a routine maintenance visit on our M35x yesterday evening and left with a beautiful Q50 Red Sport 400 AWD!!! Steve made the buying experience, which can be long and tedious, enjoyable. He was very patient with us as we test drove many vehicles and took the time to answer all of our questions. He was always professional and courteous. Jake and Garrett did a great job walking us through the financial aspect of the purchase experience. Jalin was very knowledgeable and thorough in his explanations of the many, many features of the car and offered his assistance if we needed any further explanations or assistance with accessorizing the car. Mike has always been good to us with any/all service related needs. We would highly recommend Steve and Infiniti of Clarendon Hills. More

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New Car My experience with Bill Mullarkey at Infiniti CH was excellent from the initial phone call to taking delivery of the new vehicle. Everything was hand My experience with Bill Mullarkey at Infiniti CH was excellent from the initial phone call to taking delivery of the new vehicle. Everything was handled in a very professional and efficient manner. If you are looking to buy an Infiniti vehicle I would highly recommend speaking with Bill at Clarendon Hills Infiniti. The vehicle was delivered at the date and time as promised by Bill, Mike, & Joe. Sincerely, Steve G. More

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Feels like Family Steve was very knowledgeable on new product features. Joe always get the best deal available. Jake makes finance painless and swift. Peter treats me l Steve was very knowledgeable on new product features. Joe always get the best deal available. Jake makes finance painless and swift. Peter treats me like family. Very comfortable atmosphere with great service. This is my second car purchase from Clarendon Hills Infiniti but not my last. A great purchasing experience that make me feel like family! Excellent! More

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To sum it all up....EXCEPTIONAL!! I have had an Infiniti for 3 years now. Yesterday I got a new one....THE Q60!!! Everyone at the Infiniti in Claredon Hills made me feel welcome as s I have had an Infiniti for 3 years now. Yesterday I got a new one....THE Q60!!! Everyone at the Infiniti in Claredon Hills made me feel welcome as soon as I walked in the front door!! I am excited about my new vehicle!! Steve Johnson is the best sales associate that I've ever worked with! I am definitely going to be an Infiniti customer for life!! More

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Came for an oil change, left with a spotless car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car I brought my car in on a Friday afternoon to have the oil changed. Not only were they prompt with their service, but they also did a complimentary car wash. In my experience free car washes are garbage. But when they were done my vehicle it looked spotless, like it was brand new! All around it was a great experience and I highly recommend them. More

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