Mike Hietsch
Mike Hietsch at Phil Fitts Ford & Lincoln
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Mike Hietsch | Page 3

General Manager

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.8
174 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 30 years. I enjoy playing ping pong and pickleball. My favorite movie is A Christmas Story and I am a fan of the TV show, The Big Bang Theory. Come visit me at Phil Fitts Ford & Lincoln!

Languages Spoken

English English

4.8

174 Reviews

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174 Reviews of Mike Hietsch

August 23, 2021

Dealership Rating
Employee Rating

Fast and efficient service. Immediate concern and knowledge made a fast remedy to problem. Had a technician address the problem and solved in minutes. Service could not have been better More

by kenclifton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Whitty, Ken Carter

August 20, 2021

Dealership Rating
Employee Rating

Probably the tenth vehicle I've bought through this dealership and customer service has been outstanding over the past 15 years. Highly recommend them to anyone looking to purchase a new or used vehic More

by wallacepanchergroup
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darius Carter, Brian Grantham

August 02, 2021

Dealership Rating
Employee Rating

Everyone is very kind and friendly. Quick and efficient. Can answer any questions that may arise. Thank you for great service! With my new purchase I won't go anywhere else! More

by MISYL4360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Boone Lyons, Kevin Whitty

July 28, 2021

Dealership Rating
Employee Rating

Phil Fitts Ford has always treated myself and my family, well. Their courteous and professional attitude towards customers has never given me any sense of doubt when purchasing a vehicle or visiting for re More

by jonathanbees
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Grantham, Luke Lord

July 27, 2021

Dealership Rating
Employee Rating

Excellent. Service manager was top shelf tech listened to my needs. Did not have to wait. They saw me at my appointment time. Took care of my recall quickly More

by kkuhn6
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Becki Davison, Kevin Whitty

July 23, 2021

Dealership Rating
Employee Rating

The service department manager was very helpful and understanding when it comes to getting your car taken care of. All work was performed in a timely Matter. More

by jmalinowski1713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Whitty

July 08, 2021

Dealership Rating
Employee Rating

I would never recommend anyone ever go there for any reason. Had my car for three months allegedly the whole department had Covid so it sat there a month took a month for the parts to come in and took a More

by tonelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Kevin Whitty

Jul 08, 2021

Phil Fitts Ford & Lincoln responded

No...the entire department didn’t have COVID, only 2 employees. Parts availability is currently a worldwide problem, not a localized one. I’m surprised that you didn’t mention that I gave you a vehicle from our lot to drive until a service loaner car was available. I would like it to be noted that you ate 3 meals each day in that vehicle and apparently you took your dog on every trip. I had to pay to have the interior reconditioned after it was returned. I haven’t had a chance to clean the service loaner you drove. I need to wait for my body shop to fix it first, due to the fact that you wrecked it. Good luck pursuing your transportation needs elsewhere. Michael Hietsch General Manager Phil Fitts Ford & Lincoln

June 14, 2021

Dealership Rating
Employee Rating

Everyone is always friendly and welcoming. They are attentive and work to make sure my needs are met. Its a pleasure to work with this dealership. More

by amy50
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino, Tony Oliva

May 27, 2021

Dealership Rating
Employee Rating

Outstanding dealership with very knowledgeable personnel. I would highly recommend this dealership! Customer service was outstanding and was able to close the deal very quickly. More

by GCARR56123
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino

May 17, 2021

Dealership Rating
Employee Rating

I take both my Ford and my wifes chevy to this dealership for service. They are always friendly and do an outstanding job no matter the task. More

by robert.leilani10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony Oliva , Becki Davison, Kevin Whitty

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