Mike Lau | Page 3

Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More

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Great customer service… if only they could tell me what other stuff need to be fixed or written it down other stuff need to be fixed or written it down More

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Professional, courteous, trustworthy service; excellent communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. More

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Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. expected! Everyone I dealt with was friendly, professional and accommodating. More

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Elk Grove toyota has excellent service. I had noise problem that sounded serious in the front drivers side wheel area and they checked it out the next morning.I highly recommend them! I had noise problem that sounded serious in the front drivers side wheel area and they checked it out the next morning.I highly recommend them! More

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Fast & efficient . I love coming here. They make me feel like a Queen & I leave with the confidence that my car is in til top shape! When driving home, I always notice I love coming here. They make me feel like a Queen & I leave with the confidence that my car is in til top shape! When driving home, I always notice a big improvement in my vehicle’s performance. More

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Elk Grove Toyota is a very professional place to take my car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service More

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Five stars for Michael Lau! Everyone at Elk Grove Toyota is very friendly and helpful. Everyone at Elk Grove Toyota is very friendly and helpful. More

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Great customer service And don’t have to wait too long in the line And the stops are wonderful in the line And the stops are wonderful More

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Good and convenient services and affordable . Easy to make appointments. Keep doing what you are doing Easy to make appointments. Keep doing what you are doing More

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