Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 29

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

October 07, 2023

Dealership Rating
Employee Rating

Very friendly service, the salesman answered all of my questions, the test drive could have been a little bit longer with possibly expressway driving. The time for purchase was a little too long too much More

by DAVE-LANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Oct 09, 2023

Family Hyundai responded

Thank you so much for choosing our dealership! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 03, 2023

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Employee Rating

I’ve been coming since I purchased my car and for the past 1-2 years each visit gets worse. More

by T
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Colin Simmons , Sierra-the best, Kenneth-the best

Oct 07, 2023

Family Hyundai responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 29, 2023

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Don't care customer service that's out of contract. car was there 3month.car not fix. More

by TIMBUCCK
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Oct 02, 2023

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 23, 2023

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Got me in and out in good time. Good customer service. Explained everything well. Would use them again. More

by DALE31
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo

Sep 24, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 23, 2023

Dealership Rating
Employee Rating

Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t More

by GR5
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Workmanship
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Recommend Dealer
No
Sep 27, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 22, 2023

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Everyone was courteous and professional. And my problem was expedited and taken care of within 48 hours. More

by PAULRICHMOND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Sep 24, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Paul, please let us know.

September 20, 2023

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Business manager Crystal get me informed and when I came to pick up my vehicle over 6 months later I had issues and she took me right away. More

by sawalker
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Recommend Dealer
Yes
Sep 21, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

September 18, 2023

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Employee Rating

Snacks provided, constant updates on status of my car and was able to do work on my laptop while waiting with access to a table and outlet. I would definitely return to this location. More

by bryonne
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Sep 19, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2023

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I have going to this dealership since 2003. I continue due to there professionalism and help. I can't say enough about them from the porters to management. I plan to continue! More

by Rjoneserin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Tom Salin

Sep 18, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

September 14, 2023

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I always receive fast, friendly and knowledgeable service. The waiting area is clean and comfortable. More

by DJCUMMENS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Sep 15, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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