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1104 Reviews of Mike Majors
July 27, 2023
I bought a 2017 Hyundai Tucson in 2018 - which had 5601 miles on it. (Which I lost half of the warranty) - which I bought the Mechanic extended warranty - from them! Last year my transmission - wasn't shi miles on it. (Which I lost half of the warranty) - which I bought the Mechanic extended warranty - from them! Last year my transmission - wasn't shifting right - so I took it in to Family - and I had Mike Major -(service advisor) Wait on me - I told him about the transmission - which him and I took it for a ride - and he saw the problem - which he had the mechanics - look at it and found out it was the catalytic converter - was clogged up -(which was under warranty) and I got a new one - at no cost to me - and it fixed the problem! I told Mike about me losing oil -(which I have 76000 miles on my car) and he had me bring it in - and after I brought it in - told me to drive it a 1000 miles - and bring it in again (which I did) And found out it lost 2 quarts of oil- (A quart every 500 miles) Which failed the test! Which he said their going soak the engine - and after that bring it back in another 1000 miles - and if it's still losing oil - I need a new engine! Well - when I brought it back - it failed the test - and he put in for a new engine! He said Hyundai - agreed for the new engine - (which was close to $6000) And that they would pay half and I would have to pay the other half! Which I sort of got mad - and said (What did I pay for the extended warranty for - it's not my fault the engines losing oil)! Well he checked with the warranty - I bought - and they agreed to pay it - (I just had to pay my $100.00 deductible) I got the new engine - no problems! I want to thank Family Hyundai - and the Service Advisor (Mike Major) for coming through for me!!! Not to say the other Service Advisors aren't good! But Mike's #1 with me! I would highly recommend buying their extended warranty - they offer if you're buying a used car at Family Hyundai!!! More
by DRWHO7154
Verified Customer
July 25, 2023
Best this book by the Carter for it was great experience Will purchase my next card Will purchase my next card More
by vivalex
Other Employees Tagged: Colin Simmons, Al Pellizzeri, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Michael Kratschmer , Sonata Bartkus, Eric Kratschmer, Tom Salin
July 23, 2023
Do not buy a hyundai. The cars are ok but I should not have to wait 6+ weeks for a service appointment. Categorically unacceptable. The cars are ok but I should not have to wait 6+ weeks for a service appointment. Categorically unacceptable. More
by BRW1526
Other Employees Tagged: Colin Simmons, TJ Schmitt, Toni Ivanovic, Michael Kratschmer, Scott Lupo, Robbie Watson , Sonata Bartkus, Eric Kratschmer, Tom Salin
July 18, 2023
Excellent service. Took car in for maintenance. Efficient and on time service. Would recommend to anyone. Took car in for maintenance. Efficient and on time service. Would recommend to anyone. More
by d_gallo
Other Employees Tagged: Colin Simmons, Al Pellizzeri, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
July 15, 2023
Staff very attentive and courteous. Environment was clean and very professional. Service was excited except excellent Environment was clean and very professional. Service was excited except excellent More
by JOBKAB5780
Other Employees Tagged: TJ Schmitt, Michael Kratschmer , Sonata Bartkus, Eric Kratschmer, Tom Salin
July 12, 2023
Always friendly, fast, and efficient service. They keep you well informed on your vehicle during service. They keep you well informed on your vehicle during service. More
by MS.KFDELANEY
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
July 11, 2023
Very good 👍 had my ready when they told me i will come back again thank you back again thank you More
by lr7565
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
July 10, 2023
Good, friendly service team to change the oil on my Tucson. It was part of the service contract for purchasing my 2023 Tucson. Tucson. It was part of the service contract for purchasing my 2023 Tucson. More
by ammermans4
Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin
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