Mike Niedzwiecki | Page 84

Professional Experience I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout I met Ken Delk in March and we went over my exact requirements for the BMW I purchased. They had to order the car and Ken kept me informed throughout the process. I picked up my car on Monday and the financing went as planned and the BMW Genius was outstanding. Was a very professional experience. More

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5 Star Customer Service I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the proces I bought a car within the last 30 days from BMW of Westlake. My salesman was John Caruso. He provided excellent customer service and made the process a very pleasurable experience. The finance guy named Mike (not sure of his last name) provided excellent customer service as well. More

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First Class Experience What a great experience. From initial contact through test drive, sales, financing and vehicle walk through. Super nice people and a top notch facilit What a great experience. From initial contact through test drive, sales, financing and vehicle walk through. Super nice people and a top notch facility made for a fun experience. They really make you feel a part of the ultimate driving experience and family! I'd certainly recommend BMW of Westlake! More

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Great Experience Great service, helped me understand the product, walked me through the car and made me comfortable with what I had bought. Dirk did a great job with Great service, helped me understand the product, walked me through the car and made me comfortable with what I had bought. Dirk did a great job with pricing and telling me exactly what I was about to get, with the different options and explaining each detail of the car with me before we left. He made sure I was comfortable with the vehicle and gave us the option to reach out to him if we had any further questions More

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Total Customer Experience Experts I have been purchasing vehicles for 25 years and Westlake BMW is "the best" automotive purchasing experience I have ever had. Attention to detail, dil I have been purchasing vehicles for 25 years and Westlake BMW is "the best" automotive purchasing experience I have ever had. Attention to detail, diligence, professionalism, cordial and a desire to please. Putrri was "excellent" in her effort sales support order date to cargo ship location to arrival at the delivery and all points in between she made my experience exceptional. Mike made the finance the easiest and fastest part of the vehicle delivery with his professionalism. Nate was there to send me off onto the highway knowledgeable ,capable and road ready. I will be back. I can't say enough good things about the Staff at BMW Westlake, I fully expect them to be "the best" BMW Dealership in North America "very soon" It would be unwise to purchase your BMW "anywhere else" in the nation. More

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"Buying a New Car is a Breeze at this Dealership!" We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Carus We had superior service when we purchased our new X3. Every detail from purchase through pick-up was professional, informative and timely. John Caruso helped us with selecting a new X3 and the online build a car feature. He was key in helping us determine which features were really necessary and needed in the car for our lifestyles. John has sold several cars to us and we will keep going back to him because of his knowledge about the vehicles and the excellent service he provides to us. Mike Niedzwiecki was helpful in the purchase process and had all of our paperwork ready to go, so the signing process was quick. He suggested Xzilon Green. We are extremely happy with the results using this product. Jim Strunk as always was helpful in servicing the new X3 when the Xzilon Green was applied. He is always timely and puts the customer first when any of our cars need service. Overall, we couldn't be happier with this new car and the service that we have received for years from the Ganley BMW group and now BMW of Westlake. More

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Best experience buying a car Working with Scott Wright was a great experience. He worked his tail off to get me the deal I wanted on a great car. Very straightforward process and Working with Scott Wright was a great experience. He worked his tail off to get me the deal I wanted on a great car. Very straightforward process and a great guy. Would definitely come back for my next one. Mike worked thru the paperwork for us very quickly and was very knowledgable on the financing. More

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I Love Westlake BMW - Thank you Dirk for my new X4! From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. I'm a new BMW driver - and I had no knowledge of the BMW product line. I spent some time in their new showroom (seriously - it's amazing people) and Dirk and Dan helped me find the X4. I fell in love the moment I drove it. I had been comparing against the range over evoque and the lexus NX - and it blew it out of the water. Best yet - Dirk was amazing. He helped me so kindly and perfectly through the process - he and Dan even mocked up my car on a screen in the office and I was able to preview it in real time 3d. Amazing. Mike in their finance department helped me set everything straight - he was thorough and easy to work with. Even at the end their customer service manager (super kind and friendly guy - i forget his name though) came out and was so kind and encouraging. The entire process was amazing - they even have a special bay where you preview and see your new car for the first time. Seriously - this dealership does it right. I'm incredibly picky - I own my own business, and expect SO much from my staff here. I have HIGH customer service expectations - very high - because I expect that for MY clients. I was treated so well here. I'll go back again and again. More

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Brandon Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every d Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every detail. I highly recommend them to anyone looking for a BMW More

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Great Experience! For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up h For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up he persuaded me to shop at BMW in Westlake, OH. I'm glad I did. Initially there was a small miscommunication BUT the ENTIRE staff (from the salesman to the Manager to the supervisor) went over and beyond to please me and resolve the situation. I thank them all and highly recommend BMW of Westlake! More

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