Mike Niedzwiecki | Page 85

I Love Westlake BMW - Thank you Dirk for my new X4! From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. From the moment I walked in 3 months ago, I was treated with respect, kindness and helpfulness. Dirk and Dan helped me find my new car - the X4. I'm a new BMW driver - and I had no knowledge of the BMW product line. I spent some time in their new showroom (seriously - it's amazing people) and Dirk and Dan helped me find the X4. I fell in love the moment I drove it. I had been comparing against the range over evoque and the lexus NX - and it blew it out of the water. Best yet - Dirk was amazing. He helped me so kindly and perfectly through the process - he and Dan even mocked up my car on a screen in the office and I was able to preview it in real time 3d. Amazing. Mike in their finance department helped me set everything straight - he was thorough and easy to work with. Even at the end their customer service manager (super kind and friendly guy - i forget his name though) came out and was so kind and encouraging. The entire process was amazing - they even have a special bay where you preview and see your new car for the first time. Seriously - this dealership does it right. I'm incredibly picky - I own my own business, and expect SO much from my staff here. I have HIGH customer service expectations - very high - because I expect that for MY clients. I was treated so well here. I'll go back again and again. More

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Brandon Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every d Outstanding experience at Westlake BMW. Very friendly service and sales staff. Walked me through the entire car buying experience explaining every detail. I highly recommend them to anyone looking for a BMW More

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Great Experience! For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up h For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up he persuaded me to shop at BMW in Westlake, OH. I'm glad I did. Initially there was a small miscommunication BUT the ENTIRE staff (from the salesman to the Manager to the supervisor) went over and beyond to please me and resolve the situation. I thank them all and highly recommend BMW of Westlake! More

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They took the time to understand my needs. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. More

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Great Experience Couldn't have asked for a better car buying experience. The staff and atmosphere were very welcoming and friendly. Ordering, updates, and delivery wer Couldn't have asked for a better car buying experience. The staff and atmosphere were very welcoming and friendly. Ordering, updates, and delivery were flawless! I will be getting my next car here More

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Great Client Experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience This is the 4th BMW have bought from this dealership and I keep coming back because of the customer service and the how easy the car buying experience is. John Caruso has worked with me since buying my first BMW and he is one of the main reasons I keep coming back. The follow up from John when there are any problems I have is excellent. There is always a quick response to my questions. More

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M4 Delivery Once again, Ganley hits it out of the park. This is the 4th BMW that I have purchased from Ganley and my experience was phenomenal. Once again, Ganley hits it out of the park. This is the 4th BMW that I have purchased from Ganley and my experience was phenomenal. More

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Hassle-free, Happy Experience Putrri Padbatan was very professional, friendly, and helpful. She listened to all of my requests. Any questions I had were answered in a timely manner Putrri Padbatan was very professional, friendly, and helpful. She listened to all of my requests. Any questions I had were answered in a timely manner; and she was able to find the appropriate sources, such as the general manager, to clarify my inquiries. Overall, I was very satisfied with her performance. She did an excellent job, and I would not hesitate to recommend her to my friends. More

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BMW of Westlake is simply the BEST! Wow! That is how I would summarize my experience in one word. On a whim my Wife and I stopped by BMW of Westlake looking for a very specific car: 20 Wow! That is how I would summarize my experience in one word. On a whim my Wife and I stopped by BMW of Westlake looking for a very specific car: 2015 435I Xdrive all black. Howard Schneider met us shortly after we entered with a big smile and asked us how he can help. We mentioned this specific car and immediately Howard offered us a seat, coffee, and his ear. After describing what we wanted Howard combed the country for exactly the car we wanted and found it literally on the docks un touched and ready to be delivered within 2 days. Devine intervention? Perhaps. Awesome customer service and passion for BMW? You betcha! Oh by the way, this was Howards day off and he was there to help us. Once the car arrived Howard spent hours going over every facet of this beautiful machine. Most sales folks are interested in getting you in the car and out the door as soon as possible but not Howard. He LOVES BMWs and knows everything about them. I was literally floored by his knowledge, passion for BMW, and patience with my rookie questions. I left BMW not only with a gorgeous amazing machine, but also with a ton of new knowledge all thanks to Howard. So when you stop by BMW of Westlake please ask for Howard Schneider there is no substitute! Sincerely, Charles Avon, Ohio More

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Awesome BMW Dealer Westlake OH Courteous, Respectful, Helpful and Great Pricing. What more can anyone want from a dealership? Oh yeah, gorgeous new facility. Recommend these folk Courteous, Respectful, Helpful and Great Pricing. What more can anyone want from a dealership? Oh yeah, gorgeous new facility. Recommend these folks, they do have it together. Howard Schneider is a very personable professional and looks out for his customer. More

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