Milton Taylor | Page 5

This is our 4th Subaru from Heritage and our 3rd from Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Hoyt was top notch, knowledgeable about the product ('23 Outback) and processes to get us what we wanted on a timeline we were comfortable with...special mention to Milton Taylor as well and really everyone we interacted with at the dealership was great at their job and made our experience excellent overall. More

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Top notch, stress-free experience at Heritage Subaru in Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new Ownings Mills. From the moment that Sales Associate Chris Felker walked in the showroom with me to the moment he shook my hand before I drove my new pre-owned car off the lot (just under 4 hours), it was the most professional experience I have had in my 40 years of driving and purchasing new cars. Chris could (and should) teach a Master class in how associates should interface with customers. He was tuned in to what I wanted and needed. Knowledgeable, prepared and of course respectful and friendly. Also of note was my interaction with Sales Manager James Pedersen who evaluated my trade-in. Fully explained his assessment. He was genuinely concerned about my safety in that vehicle even if I wasn’t going to purchase a car from Heritage. And finally, working with F&I Manager Milton Taylor capped off the day. No pressure to accept options for financing that did not fit my desire. (And finishing all of the financial paperwork electronically was a bonus of the process.) My sister has been a customer with Heritage Subaru for 14+ years and she told me I could trust them. She was right! Chris, James and Milton make a great Team! Thank you for a great experience. More

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Chris Felker from Heritage Subaru Owings Mills gives you and your family the best deals on cars possible! and your family the best deals on cars possible! More

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Easily accessible to where I live. Place is being renovated so couldn’t say much about the physical layout Employees are friendly, offers “drinks’ all the time. Michael Yoon and Wil Place is being renovated so couldn’t say much about the physical layout Employees are friendly, offers “drinks’ all the time. Michael Yoon and William Hoyt patient with me. More

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William was very helpful and I am very happy with the service and the vehicle. service and the vehicle. More

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My sales rep was Alex Laderer and he was awesome to work with. This was my third purchase from this dealership in the past 2 years and I was quite happy with my purchase of a new 2023 Outback. All of the st with. This was my third purchase from this dealership in the past 2 years and I was quite happy with my purchase of a new 2023 Outback. All of the staff there are genuinely interested in helping you find the perfect Subaru just for you. More

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Tom Haley helped me find the perfect Outback! He made the process simple, was super knowledgeable about what features each vehicle had, and was a pleasure to work with. My family and I would abso He made the process simple, was super knowledgeable about what features each vehicle had, and was a pleasure to work with. My family and I would absolutely buy another car from him, and from Heritage Subaru Owings Mills. More

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Alex is my guy when it comes to anything Subaru! He is very knowledgeable, accommodating, friendly and consistently offers great service. Alex has helped my family and friends into a number of bran He is very knowledgeable, accommodating, friendly and consistently offers great service. Alex has helped my family and friends into a number of brand new Subaru’s and he is a big reason we keep coming back. GM Shawn is amazing to work with as well and has always made sure we are 150% happy with our purchase and that we are well taken care of before, during, and after purchasing a vehicle from his lot. Thanks to the whole team, very thankful for everything you have done for my family and friends! More

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All the staff was pleasant and helpful. Everyone was knowledgeable and able to answer questions. Everyone was knowledgeable and able to answer questions. More

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Alex Laderer was a fantastic sales consultant. Super responsive to my requests and the team at Heritage Subaru Owings Mills lived up to their promise that they wouldn’t be undersold. They gave me Super responsive to my requests and the team at Heritage Subaru Owings Mills lived up to their promise that they wouldn’t be undersold. They gave me a great deal on a 2022 Legacy Touring XT and were very accommodating to my requests along the way. They hit a home run where other dealerships came up short. Would gladly purchase another vehicle from them again in the future. More

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