Mo Afzal | Page 9

Excellent customer service. Mo was very friendly and explained everything in detail. GM. Alex was another person we dealt with and very friendly and funny. We will definitely Mo was very friendly and explained everything in detail. GM. Alex was another person we dealt with and very friendly and funny. We will definitely recommend this dealership to others.. More

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Very quick and good service Manny in the Service Department provided my fiancé and I with excellent customer service when we brought our vehicle in for service. He’s an awesome a Manny in the Service Department provided my fiancé and I with excellent customer service when we brought our vehicle in for service. He’s an awesome at employee at Oak Brook Toyota and kept us informed as to when our vehicle would be complete. He goes above and beyond to help out his customers and that is greatly appreciated!! Thank you Manny!! More

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Great service!! This was my first time buying a car, and Mo and Zubair made the process so seamless and easy, answered all my questions and made me feel so comfortabl This was my first time buying a car, and Mo and Zubair made the process so seamless and easy, answered all my questions and made me feel so comfortable and taken care of. I got a great deal and am so satisfied with my purchase. Would HIGHLY recommend to all my family and friends! More

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A Dealership that Treats You Like Family Every time we visit Oakbrook Toyota, we are greeted by such friendly people, so that is where we always go to shop for our cars and get our cars servi Every time we visit Oakbrook Toyota, we are greeted by such friendly people, so that is where we always go to shop for our cars and get our cars service. No matter what we need or what we ask, we get great response from everyone we work with. This visit we asked about our options to trade in 2 leased cars still on contract for one new one. We were given a great choice that met our needs quite well and appreciate how everyone made it work.. More

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Fantastic Team My family and I have always had a Toyota. Have always come to the same dealer/sales team! Thank you Toyota Oakbrook/Westmont for another wonderful pur My family and I have always had a Toyota. Have always come to the same dealer/sales team! Thank you Toyota Oakbrook/Westmont for another wonderful purchase and smooth process! More

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Terrible and misleading customer services Terrible customer service was experienced during a vehicle return due to undisclosed major auto body defects ! This dealership is not to be taken at t Terrible customer service was experienced during a vehicle return due to undisclosed major auto body defects ! This dealership is not to be taken at their word!! More

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Buyer Beware Extremely shocked at how poor customer service could possibly stoop. Purchased my vehicle on 2/8/2018, and was told to pay upfront to the dealer so m Extremely shocked at how poor customer service could possibly stoop. Purchased my vehicle on 2/8/2018, and was told to pay upfront to the dealer so my plates and registration would be in the mail in 2-3 weeks flat! Whoa, what a nice service. WRONG! Come to find out they are understaffed in the customer service and registration departments, which has lead to a VERY COSTLY experience for me, the customer who relies on proper vehicle registration for my income. It is now 3/23/3018, 43 days after the purchase of my vehicle and they have failed to have my vehicle registration even begin the process at BMV. Don't worry, to make up for their lack of competent personnel, they will gladly lie to your face as to why they weren't able to get the job done, pointing fingers at everyone but themselves. And when those lies and lack of problem solving aren't satisfactory, manager Michael Putnum will gladly tell you to "just drive the car" (illegally) and "well, if you didn't have to take out a loan for a vehicle in the first place, then you wouldn't have this problem". The buck stops there because you don't need to worry about speaking with general manager, Alex, who won't return your calls and voicemails. Not only are they understaffed with just one part time employee in the registration department, but the salesman Mo was quick to crack a fat joke on the poor part timer, who wasn't even present to defend herself. I'm out $2,600 of income at this point due to this extremely unprofessional dealership. What a scam! And they refuse to give my registration money back to me or empower me with the proper documentation to register my vehicle on my own. Thank God for food stamps, because I'm sensing at this rate I'm gonna need them by the time they get their act together. More

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Professional Although the negotiation was a little difficult at times, we were always treated professionally and with great respect. Mo Afzal always kept the line Although the negotiation was a little difficult at times, we were always treated professionally and with great respect. Mo Afzal always kept the line of communication open so we felt like they really were interested in our satisfaction. We would have no problem going back to this dealership and would work with Mo anytime. Phil Darche was the fastest finance person we ever worked with, and on of the more pleasant. That did not mean that he took shortcuts, he thoroughly explained all of our options and let us make the decisions we were comfortable with. More

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Average or less Mo Afzal was indifferent and did not express concern or regard for me as a customer. Left me sitting alone in a cubicle for about 20 minutes. Afte Mo Afzal was indifferent and did not express concern or regard for me as a customer. Left me sitting alone in a cubicle for about 20 minutes. After purchasing elsewhere the follow up calls from Oakbrook Toyota were invasive, asking about saleman's service, their own pricing, where and what I bought. Jeez, all they had to do was treat me with respect and offer me the best price. More

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Buying a car from here was painless! We were looking to trade a small SUV for a larger SUV. So we started to do some research. Oakbrook Toyota had what we were looking for so we took a We were looking to trade a small SUV for a larger SUV. So we started to do some research. Oakbrook Toyota had what we were looking for so we took a ride out there. We were greeted by Mo Afzal who was very knowledgeable about the inventory and the type of vehicle we were looking for. What we liked most about Mo is that he did not pressure us in to anything. Making a car purchase is a process and he was there to guide us through the process and answer our questions. We did not get multiple phone calls during the week asking us if we had made a decision. He respected our need to take our time to make a decision. More

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