Mo Alsalamony | Page 3

The service was great and good price. The communication with the service advisor was easy. I will definitely back for future services. Claremont Toyota is a very good company to fixed car The communication with the service advisor was easy. I will definitely back for future services. Claremont Toyota is a very good company to fixed cars.. I would definitely recommend all my friends and family to go to this particular Toyota dealership. Thank you More

by ANHTRANDQ Verified Customer Verified Customer

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Claremont Toyota is a very good company to fixed cars. . I will come there again and again . . I will come there again and again . More

by FOK714BNET Verified Customer Verified Customer

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This place has awful customer service. Lie about prices and services. Lie on your paperwork about you refusing service. Not trust worthy. Scammy. And prices are ridiculous. Made me do a te Lie about prices and services. Lie on your paperwork about you refusing service. Not trust worthy. Scammy. And prices are ridiculous. Made me do a test twice a few months apart that has wildly different results. Liars. More

by REDRIDINGHOOD4315 Verified Customer Verified Customer

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Miscommunication throughout process when booking appointment on phone with a live person. I requested to leave vehicle before 7 am ( work @ 7:30). ; keys to be left in lock box ( as I’ve done in pas appointment on phone with a live person. I requested to leave vehicle before 7 am ( work @ 7:30). ; keys to be left in lock box ( as I’ve done in past) Arrived @ 6:45 am and 8 cars in line already with green cones blocking left lane to enter parking lot. I went around the back ( service area) spoke to a friendly gentleman ( with beard) I asked where I can park my vehicle and leave keys since I needed to get to work. He kindly said sorry you have to Wait in that line after I explained to him I couldn’t. He said the line shouldn’t take that long. So I go back in line now the line is even longer and I had to wait. Everyone was friendly however, when I got to that point it’s now 720 and I am already late for work. My ride has been waiting on the street as now late when I asked to speak to Phil Taron, which is our assigned service advisor I had to wait even longer to be told that he is on vacation and then I couldn’t leave until I spoke to another advisor really late and I realize after speaking to Marisela from Toyota that I should have been able to move the cones and leave my keys in the lock box as originally requested a huge inconvenience and time lost at my job as integrity was questioned for me being late More

by ROBMAR2 Verified Customer Verified Customer

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I’ve bought my first car here before and went back to buy my second car. But some salesmen are pushy and I didn’t like that personally. my second car. But some salesmen are pushy and I didn’t like that personally. More

by BECCA Verified Customer Verified Customer

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Good customer service wait for the service advisors at time is extremely long though when dropping off your vehicle and you have an appointment time is extremely long though when dropping off your vehicle and you have an appointment More

by ANGIESANCHEZ03 Verified Customer Verified Customer

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Excellent service from Jose and Floor manager Mohammed, love my Land Cruiser would buy again love my Land Cruiser would buy again More

by GORDONHONG83 Verified Customer Verified Customer

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Friendly, good customer service. Went above and beyond my expectations, called back when I would call and couldn't get a hold of someone Went above and beyond my expectations, called back when I would call and couldn't get a hold of someone More

by MANNYGI1225 Verified Customer Verified Customer

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The quality of the services provided were great. The initial check in and paperwork of tire quality and inspection was great. Some opportunities for Claremont Toyota, Snacks should be provided if gu The initial check in and paperwork of tire quality and inspection was great. Some opportunities for Claremont Toyota, Snacks should be provided if guests are going to wait 2 -3 hours. I get it, you cant rush the work due to quality. However, water for a lounge area when you d not even know when you might leave is awful. My estimated time for completion said 7PM and I checked in at 11AM with appointment. Additionally, an estimated guess and update as the car is moving would make sense. If dominos pizza can track every pie they make from order to delivery the dealer should be able to let you know the status of the service. When I text and asked for an update, both times my questions went unanswered. Why do you use SMS if you're only going to update twice, once at check in and once its ready. More

by JDM.WRKS Verified Customer Verified Customer

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Everyone was friendly from beginning to end of the car buying process. The sales manager is on his game. buying process. The sales manager is on his game. More

by DANNY_D86 Verified Customer Verified Customer

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