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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
November 29, 2024
Klaben service is the best and my service rep Mona Crooks is great she always does her best. is great she always does her best. More
by DALLASLHOLCOMB
Verified CustomerOther Employees Tagged: Mike Brandvold, Carl Bujorian, Tom Alcorn, Sean Bradford
November 27, 2024
Joe is an excellent service technician and would recommend him to all my family and friends. He was so helpful with explaining my questions and understanding my needs. recommend him to all my family and friends. He was so helpful with explaining my questions and understanding my needs. More
by ween44221
Other Employees Tagged: Mike Brandvold, Joe French
November 22, 2024
The Service team is always friendly & responds to the customer the minute you drive in for sercice. Mike Brandvoid creates an atmosphere that is informative & fun. Having a salesman in the service cent customer the minute you drive in for sercice. Mike Brandvoid creates an atmosphere that is informative & fun. Having a salesman in the service center spurred my interest in buying a new truck which I did. Thank you for a great operation!! More
by TRCClaflin
Other Employees Tagged: Mike Brandvold, Joe French, Christine Klaben, Justin Fisher
November 20, 2024
The main reason I continue to return to Klaben to have my car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidenc car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidence that my car will be fixed correctly the first time and that all necessary repairs will be found and addressed. She communicates with me openly and in a timely fashion. She is thorough and efficient. She knows what she is doing, and she knows how to get it done. In addition, Tom Alcorn, Service Manager, has done so much for me along the way that I have to say thanks to him too. He has on any number of occasions gone way beyond the call of duty. Like the time he personally got his hands dirty adjusting an issue on my car that Klaben had no responsibility for. Anyhow, being treated like this is why I return. I wish I personally knew the Techs who have worked on my car, because I want to include them too in my gratitude for a job well done, and my respect for their knowledge and hard work More
by acdavis
Other Employees Tagged: Tom Alcorn
November 13, 2024
Mona has been my service advisor for most of my service visits and has given me great service. Even with a problem she handled my concerns with compassion and professionalism. I truly appreciate her for he visits and has given me great service. Even with a problem she handled my concerns with compassion and professionalism. I truly appreciate her for her service. More
by don62
November 10, 2024
Kyle Crowe, Justen Fisher in Finance, and other team members were totally outstanding. My wife and I felt very comfortable with all of them and enjoyed the different conversations with them. Kyle was members were totally outstanding. My wife and I felt very comfortable with all of them and enjoyed the different conversations with them. Kyle was "Jonney on the Spot" with everything I ask for. I could count on him to be there when I needed and if he could not be contacted, he returned calls within a few minutes. My wife Micky and I could not ask for a better experience buying a new truck. More
by TRCClaflin
Other Employees Tagged: Mike Brandvold, Joe French, Richard Klaben, Christine Klaben, David Klaben, Justin Fisher , Tyler Schultz
October 24, 2024
i have taken my 2013 mustang to Klaben since it was delivered from the factory in 2012. Mona has been my service advisor for the last 12 years; my car is always well maintained, and the work gets done delivered from the factory in 2012. Mona has been my service advisor for the last 12 years; my car is always well maintained, and the work gets done right. More
by Summerknights95
October 22, 2024
Mike is fantastic. He genuinely educates me on recommendations for my Lincoln and is always welcoming and friendly. I am and will continue to purchase through Klaben be He genuinely educates me on recommendations for my Lincoln and is always welcoming and friendly. I am and will continue to purchase through Klaben because of your service! More
by BETSYKUBEC
Other Employees Tagged: Mike Brandvold
