Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Mona Crooks
Refer Me
1,063 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 3 mos
Industry Experience
32 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,063 Reviews
Write a Review
1063 Reviews of Mona Crooks
May 11, 2021
I had made a 10K mile service appointment on line through Klaben’s automated system for our 2019 Ford Edge ST. Upon arrival in the service lane Mona Crooks asked if she could be of assistance. I asked if Mi Klaben’s automated system for our 2019 Ford Edge ST. Upon arrival in the service lane Mona Crooks asked if she could be of assistance. I asked if Mike Brandvold our assigned advisor was available. Mona indicated she would try to locate him. Mona returned and indicated Mike would be available shortly and asked if she could begin an initial inspection of our vehicle. Mike soon arrived and continued on with the inspection and write up. Within a few minutes my wife and I were out the door with an agreement to pick-up our vehicle at 3:00pm. Upon arrival at 3:00pm we were greeted by Mike. Mike and I along with my wife discussed the new Mustang Mach e that was parked outside. Mike was quite knowledgeable of the Mach e. Upon completion of paperwork; Mike walked us out to our completely washed and serviced Edge. Mike thanked us for our business; we thanked him for his efforts in maintain our continued complete satisfaction his professionalism and with Klaben’s service department team. What a great place to do business! More
by HOTROCK100
Verified CustomerOther Employees Tagged: Mike Brandvold
Helpful 
May 11, 2021
1. Better communication would have been appreciated. 2. 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left al 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left alone. More
by Kjhannon449
Other Employees Tagged: Tom Alcorn
May 07, 2021
They did what you would expect.They took me in for an They did what you would expect. They took me in for an oil change and were finished before their time estimate Very thorough and professional. They did what you would expect. They took me in for an oil change and were finished before their time estimate Very thorough and professional. More
by REPJRT
April 29, 2021
Everyone was very friendly and helpful. The waiting area was clean and comfortable. Joe explained that the service should take two hours and they were finished in just under 90 minutes. It's a bit of a driv was clean and comfortable. Joe explained that the service should take two hours and they were finished in just under 90 minutes. It's a bit of a drive for me, but worth it. More
by BBSuss
Other Employees Tagged: Joe French
April 26, 2021
Communication was the key. There were some unexpected delays but I was kept in the loop every step of the way. All ended up well. delays but I was kept in the loop every step of the way. All ended up well. More
by RWBURKE
Other Employees Tagged: Sean Bradford
April 26, 2021
They always treat me well with great customer service!! They are fast and really handle their business professionally and with thorough care!! They are always consistent too. They are fast and really handle their business professionally and with thorough care!! They are always consistent too. More
by Miller
Other Employees Tagged: Sean Bradford , Aaron Halls
April 14, 2021
I love Klaben. They take care of me every time. The work is always done right and done on time. They are my first choice always. is always done right and done on time. They are my first choice always. More
by Loretta Coogan
Other Employees Tagged: Joe French
April 12, 2021
This dealership had my back when my very new car was having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction. More
by MABDENT
Other Employees Tagged: Tom Alcorn, Sean Bradford , John Coleman-----5 Stars
April 10, 2021
Awesome group of people and very nice and friendly service department. I have been dealing will them for years and hope to continue to deal with them in the future service department. I have been dealing will them for years and hope to continue to deal with them in the future More
by doedoe3928
April 06, 2021
As usual, Mona and Sean did an excellent job start to finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished More
by Fatdinkus
Other Employees Tagged: Sean Bradford
Dealership Inventory (605 Vehicles)
2024 Ford Mustang Mach-E
new
Glacier Gray Metallic Tri-Coat exterior
Single-Speed Transmission
eAWD
