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Mona Crooks
Refer Me
1,059 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 2 mos
Industry Experience
32 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,059 Reviews
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1059 Reviews of Mona Crooks
Verified Customer
Helpful 
May 18, 2021
I always get great service at Klaben Ford. I can trust they work they do and they stand behind their work. They have been my dealer of choice for over 20 years. they work they do and they stand behind their work. They have been my dealer of choice for over 20 years. More
by CHIMERA
Other Employees Tagged: Tom Alcorn, Sean Bradford
May 18, 2021
The atmosphere was awesome. Once again had a great experience with them. I was kept informed the entire time that Klaben had my vehicle. Very pleased with the service and Mona is fantastic! experience with them. I was kept informed the entire time that Klaben had my vehicle. Very pleased with the service and Mona is fantastic! More
by DM2658
May 17, 2021
Klaben Ford has been our dealer of choice for nearly 40 years. In both sales and service, we have always been completely satisfied with the manner in which our needs and concerns have been addressed. years. In both sales and service, we have always been completely satisfied with the manner in which our needs and concerns have been addressed. More
by bobcoz
Other Employees Tagged: Denise Miller, Dave Mott
May 14, 2021
Troubleshooting a 55 year old car. Kept me informed daily. Very professional. Took a while as parts hard to come by. Had to do total carb rebuild and some other stuff. daily. Very professional. Took a while as parts hard to come by. Had to do total carb rebuild and some other stuff. More
by Syd919
May 11, 2021
I had made a 10K mile service appointment on line through Klaben’s automated system for our 2019 Ford Edge ST. Upon arrival in the service lane Mona Crooks asked if she could be of assistance. I asked if Mi Klaben’s automated system for our 2019 Ford Edge ST. Upon arrival in the service lane Mona Crooks asked if she could be of assistance. I asked if Mike Brandvold our assigned advisor was available. Mona indicated she would try to locate him. Mona returned and indicated Mike would be available shortly and asked if she could begin an initial inspection of our vehicle. Mike soon arrived and continued on with the inspection and write up. Within a few minutes my wife and I were out the door with an agreement to pick-up our vehicle at 3:00pm. Upon arrival at 3:00pm we were greeted by Mike. Mike and I along with my wife discussed the new Mustang Mach e that was parked outside. Mike was quite knowledgeable of the Mach e. Upon completion of paperwork; Mike walked us out to our completely washed and serviced Edge. Mike thanked us for our business; we thanked him for his efforts in maintain our continued complete satisfaction his professionalism and with Klaben’s service department team. What a great place to do business! More
by HOTROCK100
Other Employees Tagged: Mike Brandvold
May 10, 2021
1. Better communication would have been appreciated. 2. 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left al 1. Better communication would have been appreciated. 2. All the drivers seat and steering wheel settings were changed. I wish they had been left alone. More
by Kjhannon449
Other Employees Tagged: Tom Alcorn
May 07, 2021
They did what you would expect.They took me in for an They did what you would expect. They took me in for an oil change and were finished before their time estimate Very thorough and professional. They did what you would expect. They took me in for an oil change and were finished before their time estimate Very thorough and professional. More
by REPJRT
April 29, 2021
Everyone was very friendly and helpful. The waiting area was clean and comfortable. Joe explained that the service should take two hours and they were finished in just under 90 minutes. It's a bit of a driv was clean and comfortable. Joe explained that the service should take two hours and they were finished in just under 90 minutes. It's a bit of a drive for me, but worth it. More
by BBSuss
Other Employees Tagged: Joe French
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