Natasha Nedd | Page 6

The best dealer to buy a car The people of DCH Honda treat you with respect and help you to get the best deal. Also, I want to thanks Chelseatt and Brianna for their great work an The people of DCH Honda treat you with respect and help you to get the best deal. Also, I want to thanks Chelseatt and Brianna for their great work and ability to explain me all the wonderful features on my 2 new honda CRV. More

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Finally...a positive car buying experience! I've traditionally owned Nissans in the past...and I wanted to try something different. I can't say anything negative about my experience at this dea I've traditionally owned Nissans in the past...and I wanted to try something different. I can't say anything negative about my experience at this dealership. I was greeted promptly by the receptrionist and everyone I dealt with was upbeat and extremely helpful. The showroom had a non-traditional look and was spacious, bright and open. I look forward to going back when my car needs service. More

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Transmission problem My problem with the 2017 Honda Odyssey; I bought a new brand 2017 Honda Odyssey on May 31,2017.The first week I started to use the vehicle, there My problem with the 2017 Honda Odyssey; I bought a new brand 2017 Honda Odyssey on May 31,2017.The first week I started to use the vehicle, there was a vibrations throughout the vehicle. As I accelerated at high speed, the vehicle would vibrate and was felling like it was forcing the vehicle, and voices were coming from the engine. I reported this issue to the my sale representative.He told me to continue using the vehicle for 5K-10K to ses if the issue continues. Since its covered under warranty, I said ok. However, the problem with my vehicle could not be solved, I have brought my vehicle to the service numerous times. The service found that the problem was that every 15K miles I needed to change the Transmission oil. This is an absurd situation, for the first time in my life I need to change the transmission oil at 15K miles. Even though the transmission oil was changed the shaking and pressure coming from the vehicle was not resolved. I have encountered this issue situations 4 or more times in this vehicle and it is difficult to control the speed of the car and each time the service told me I had to change the transmission oil. I have to deal with this situation when the vehicle has 4 or more people in the vehicle the speed control is difficult. The car vibrations are very hard and the vehicle is struggling to go. As the vehicle speed increases this situations that can be dangerous. For example the vehicle when I press the brake the braking system is slow, there is no speed control. Until now I had 4 times transmission Oil change, software update for a few times and 3rd clutch pressure switch and my problems are still not resolved, your service is wasting my time. Every time your service test drive, and tells me the problem is resolved, but the test is done around a 2 miles block and the problems is not resolve. I’m having a difficulty time in understating how it’s possible to understanding a issue with a vehicle from a 2 mile test drive. I experience these problems at 40-45 mph, 50-55 mph, and 60 mph and more, how can the service test these limits within 2 miles. I do not understand. Last service with the same problems with the same vehicle was done on 7/11/2018, which was also a transmission oil change and software update, and He was not asked to pay for this service. Service Advisor said that Honda has this problem in two models, and these two models are not suitable for jobs that require excessive mileages. These two models (Odyssey and Pilot) are not suitable vehicles for taxi services and he said the problem would continue. If these two models are not suitable for taxi service, why did not they tell me. Why did they sell an extended warranty when I said I was a taxi driver and I would be using this car as a taxi? I’m paying $44,000 for this car. This is fraud, never have I ever had a problem such as transmission oil change in any of my other cars. This vehicle I bought from DCH honda, the service is expecting me to make a transmission oil change every 15K miles. This is a very ridiculous situation. When I mention this situation to my frinds who uses Toyota, Nissan, Volkswagen, Chevy, Honda, Hyundai brands they are surprised. When I took the car to another mechanic they are surprised and told me the service is misleading me. More

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Excellent Service Department Representative I went to Paramus Honda for many years: I had bad experiances with some of the Service Representatives: When I started using Natasha Nedd everything c I went to Paramus Honda for many years: I had bad experiances with some of the Service Representatives: When I started using Natasha Nedd everything changed for the better, she is polite, and very helpful with servicing my CRV. When I call her up on her office phone I get the BEST results, I explain the problem that I am having with my CRV and she explains the possible causes and sets me up with an appointment to bring my CRV into the Service Department: Thank you Natasha Thank you Paramus Honda for having Natasha: I will surely recommend your dealership to my friends and family: Martin (Marty) Block Fort Lee, NJ More

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Excellent service Great customer service and pleasant environment. The staff in the service department was very helpful. This is the only place I would go for service o Great customer service and pleasant environment. The staff in the service department was very helpful. This is the only place I would go for service or if I wanted to purchase a vehicle. More

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Poor Communication and Service I came for an oil change and to get my air bag recall done. I came at 7:30 am left my car with Natasha Nedd the service advisor. Then I never heard ba I came for an oil change and to get my air bag recall done. I came at 7:30 am left my car with Natasha Nedd the service advisor. Then I never heard back from them. I followed up at 5pm via text and never got a reply so i called them and kept on getting Natasha's voicemail. I left a message and texted. Still no answer. At 8pm I asked the service operator where was Natasha and she told me that she was gone for the day. She told me that the car was not ready and that a part was not available. I told her i need my car and that I was never informed about this earlier so I could make arrangements. She put me on a long hold then told me that my car is ready all of a sudden. I go to pick up my car and no one reviews what was done with my car I am just handed pieces of paper by Frankie and told to go to the cashier. I complain to the cashier and she takes back to Frankie who tells me the service manager is not around and to just leave and forget about the fee. I tell him that is not the point that I need to talk to a manager. He tells me to leave and speak to the manager the next day. I tried to contact the manager today and nothing so far. Poor service! More

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Purchase of new car I was in need of a new car and they all worked with me to get the best and left with a brand new car the same day. They were honest and gave it there I was in need of a new car and they all worked with me to get the best and left with a brand new car the same day. They were honest and gave it there to make it possible for me More

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Excellent service Hamad Deeb After buying a new C-RV from Hamad Deeb at DCH Paramus Honda, we returned 3 weeks-later and bought a second new Honda , a Ridgeline. Ou Hamad Deeb After buying a new C-RV from Hamad Deeb at DCH Paramus Honda, we returned 3 weeks-later and bought a second new Honda , a Ridgeline. Our family has been dealing with Hamad for several years, and he is very good at his job. He’s always thoughtful in answering any questions about what you’re buying. He follows up very well, and leaves nothing to chance in your purchase. Questions, he can’t answer, are resolved by him after seeking the proper resource. He makes the whole process much easier. Also Mike Hamads manager was tremendously helpful. Thanks More

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