Nate Cramer

Called July 20-21st for service appt, was NOT scheduled until Aug. 11th! Unacceptable, 3 wks without a car? Way too long. A wk later, in my follow up call with Nate, told could bring car in for evaluati until Aug. 11th! Unacceptable, 3 wks without a car? Way too long. A wk later, in my follow up call with Nate, told could bring car in for evaluation (which was appreciated), it was the transmission. Transmission finally arrived/car fixed Aug. 22nd. Initially, communication was lacking. Told on a Mon., transmission was on truck would arrive by Fri. I had to call following Mon., no transmission yet. Was told Ford communication with transmission company was "email only" and answers could take a day or two. Follow-up status did get better with Nate. Overall, wait time at Klaben, even without having to order a transmission, was excessive. This will be my last Ford. My husband has driven a F-150 for years and he will never buy another. I love my Edge and loved Klaben's service, it's unfortunate that Ford has fallen so far these last couple of years. More

by J4PAW Verified Customer Verified Customer

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BEST GROUP OF SERVICE PERSONNEL. We learned to trust this group from another Ford dealership we were at for many years. Heart broken when they left. Our previous Ford dealership was We learned to trust this group from another Ford dealership we were at for many years. Heart broken when they left. Our previous Ford dealership was bought out & service department went to awful experiences. We looked for another dealership, Decided to go to where we bought our 1st Ford. Luck struck! Our trusted service personnel were there. The team is friendly, funny, knowledgeable and trustworthy. More

by randjtrimmer123 Verified Customer Verified Customer

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This dealership is one that still has friendly, courteous service people who listen to you and get your problems resolved quickly. service people who listen to you and get your problems resolved quickly. More

by JEFFHOSKIN Verified Customer Verified Customer

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I have never had a problem with Klaben. The pickup service is a great service to have. The pickup service is a great service to have. More

by SASHEELY12 Verified Customer Verified Customer

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Quick and efficient. Was just there for an oil change and it was less then 1 hour. Was just there for an oil change and it was less then 1 hour. More

by teynon104 Verified Customer Verified Customer

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One of the best dealership experiences I’ve had. No pressure, great communication, and everything was handled efficiently. The team genuinely cares about their customers—highly recommend. No pressure, great communication, and everything was handled efficiently. The team genuinely cares about their customers—highly recommend. More

by Rhampton220 Verified Customer Verified Customer

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Best dealer around town. They really take care of their customers. We have a business all of our Fords go there. They really take care of their customers. We have a business all of our Fords go there. More

by andrew@pands.com Verified Customer Verified Customer

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I would rate you r dealership 10 stars everyone is so polite and make you welcome and it is so relaxed everyone was a pleasure to talk to!I came to your dealer because of 10 star Nate Cramer my wife's Fi polite and make you welcome and it is so relaxed everyone was a pleasure to talk to!I came to your dealer because of 10 star Nate Cramer my wife's Fiesta had quite a few miles so because Nate always went above and beyond to help my wife and I told we will come to Klabens because of Nate!I wanted acouple accessories andNate took care of it immediatley!Itold my wife you guys sure know who to hire cause you hired Nate and few of his former employees from Frd Martin!You will be very happy that you hired Nate he will be a wonderful employee for you WE also are very happy with the Maverick very nice quality little truck.We have 3 Fords and will always come to Klabens for service and wheneverI I am ready to buy again be sure we will be back.ps all the guys that came with Nate are good guys also,I came because of Nate and it was a pleasantexperiance you have a first class dealership!!! More

by thefz1man Verified Customer Verified Customer

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Always a pleasure doing business with Klaben Ford Lincoln.They are always professional and work is done as expected. Lincoln.They are always professional and work is done as expected. More

by nancy0423@att.net Verified Customer Verified Customer

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Intake person Nathan was not considerate of listening to the issues I was having w car the issues I was having w car More

by nikkisullivan Verified Customer Verified Customer

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