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Nate Franklin
Nate Franklin at Norm Reeves Honda Superstore North Richland Hills

Nate Franklin

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
111 Reviews
4.6

111 Reviews

Write a Review

111 Reviews of Nate Franklin

September 15, 2025

Dealership Rating
Employee Rating

Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Michael Wright, Rhett Valentine, Richard Sanchez, Tristian Rivas

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Sep 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly environment? Check! ✅ Advisor guidance? Double check! ✅ We’re so glad the team made your service experience easy and comfortable.

September 06, 2025

Dealership Rating
Employee Rating

I made an appointment that was not available when I got there. I feel I was just put as a work in, which made me wait a long time. More

by corlyntobin41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar

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Sep 08, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we appreciate you taking the time to leave us a rating and provide feedback. We're glad your visit was mostly positive, but apologize for the wait. Please feel free to contact us to discuss how we can improve for next time.

August 24, 2025

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Employee Rating

They always take care of me and my car with speed and care. Their prices are competitive as well. More

by Andrew.Russell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We love hearing that you felt cared for and taken care of quickly, Andrew! Competitive prices and excellent service are what we’re all about. Thanks so much for trusting us!

August 22, 2025

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Employee Rating

Perfect service professional and highly recommended for your business to be honest with fast waiting times that will make your business more successful More

by Susan Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Aug 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Susan, thank you so much for the shout-out. We really appreciate it. Your honest feedback and continual support help us improve. Let us know if you need anything else from us!

August 01, 2025

Dealership Rating
Employee Rating

They have always been helpful in the service area and letting me know what work needs to be done More

by Rwsparling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Nate Franklin is grateful you felt well-informed about your car’s needs. We’re here to keep you safe and confident on the road!

July 31, 2025

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Employee Rating

Work was completed on time, friendly helpful service reps. Car came back clean. I felt it was a little pricey for the work that was performed. More

by Jdhenize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Nate and the crew appreciate you noting our friendliness and timely work. We're sorry to hear you were disappointed by the pricing and are happy to discuss it with you further if necessary. We hope your next visit is 5 stars!

July 02, 2025

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Employee Rating

They were not pushy when it came to recommended repairs. They were very professional the whole time I was there. More

by jace94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your perfect rating just put the pedal to our metal. Thanks for the kudos! It’s an honor to handle your vehicle, and we’re excited for your next appointment. Until then!

June 03, 2025

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Employee Rating

Great service, great timing! Will be back soon! Thank you so much for everything with my car! More

by dellandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Rhett Valentine, Richard Sanchez, Issac Moya, Angel Flores, Scott Gerlikoviski

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Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Dellandra! Our crew is grinning ear to ear, knowing you felt our timing and service were spot-on. We can’t wait to have you back!

May 25, 2025

Dealership Rating
Employee Rating

Very good and super excellent will send other to him. Very helpful,polite,too me More

by 804musik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Abraham Khadra, Jorge Garcia, Joshua Ataga, Elizabeth French, Michael Wright, Angel Flores, Mike Lee, Scott Gerlikoviski

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May 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for recommending us—you’ve made our day! We strive to be helpful and polite with everyone who walks through our doors. We look forward to welcoming your friends and family in the future!

May 22, 2025

Dealership Rating
Employee Rating

Great service from Angel Flores, happy to have him as an advisor. Two BDC agents also very helpful, Elizabeth L and Myranda S More

by Akira.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Weston King, Jorge Garcia, Joshua Ataga, Elizabeth French, Rhett Valentine, Tristian Rivas, Issac Moya, Mario Vasquez, Angel Flores , Elizabeth L, Myranda S

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May 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for shouting out our team! We're pleased that Angel, Elizabeth, and Myranda played tag team and delivered an all-star customer service experience. If you need anything else from us, please don't hesitate to ask. We'll always be here for you!

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