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Nathaniel Jenkins
Nathaniel Jenkins at Heiser Toyota

Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
65 Reviews
4.5

65 Reviews

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65 Reviews of Nathaniel Jenkins

October 29, 2025

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Employee Rating

Made appointment for Gold Service Oil Change told dealer kn phone and know person I would wait. Well wait I did 3 hours later my included service for a simple oil change was finally done. This is absolu More

by Matt S
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Peter Miszewski

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Oct 30, 2025

Heiser Toyota responded

Thank you for providing this feedback, Matt, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 24, 2025

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Mike was great. Told us cost, time and future projects Everything was exactly as he said More

by EPsgramma
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Oct 24, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 09, 2025

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Very good attention and efficient service They took less than the estimated time and I liked that More

by marianamarisol1018
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Lori Gong, Michael Wemmer, Kevin Cameron

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Oct 09, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 10, 2025

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Thank you for the great service! I appreciate the fast service and support on some challenges. More

by wolfepack_2001
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Sep 10, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

September 10, 2025

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Heiserbteam was on top of my RAV issues and when it does rain, I can confirm the delay wipers are working correctly. More

by TLKBIRDSALL
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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Sep 10, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 28, 2025

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Knowledgeable, honest, quick feedback, personable Nate greeted me driving in and listened to my list of problems. When he got word from parts or manager he came right away with the info. He looked through More

by jessmcald11
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Jenkins

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Aug 29, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 23, 2025

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Some of Heiser Toyota’s sales advisors seemed a little shady and their integrity is questionable? More

by DIVA20102005
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Recommend Dealer
No
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Aug 26, 2025

Heiser Toyota responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 13, 2025

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I obtained good service. Had to wait a little longer but got the service I requested More

by Michael
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Recommend Dealer
Yes
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Aug 13, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 12, 2025

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Great service. Easy to schedule.very good customer service. Didn't have to wait long for job to get done. More

by CWEDEMAYER
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Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 11, 2025

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Employee Rating

I appreciated the great customer service provided by Nate. The video of my car was helpful to see the air filters, and the engine. More

by JULIESCHILLING
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 12, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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