Nelson DeMelo | Page 33

Brewster Subaru Fred was kind and patient. While he was informative and knowledgeable, he was at no point presumptuous or pushy. Buying our 2019 Forester from Brewste Fred was kind and patient. While he was informative and knowledgeable, he was at no point presumptuous or pushy. Buying our 2019 Forester from Brewster Subaru was a pleasurable experience. More

Report | Print

What a wonderful experience, sincere straight shooters Maggie, Mitch, Rich, Nelson...What wonderful treatment they offer you—even after the deal is sealed. These folks really do want you to love your sale Maggie, Mitch, Rich, Nelson...What wonderful treatment they offer you—even after the deal is sealed. These folks really do want you to love your sales experience, as well as your new car. Not only would I recommend them—I already HAVE! Whatever town you live in, take the drive to the Brewster dealership! Nancy Lee Gerson Happy Forester Owner More

Report | Print

Our First Subaru Don’t know where to begin! Everyone we dealt with at Brewster Subaru was fabulous. Robyn made us feel comfortable right from the start. Her no pressur Don’t know where to begin! Everyone we dealt with at Brewster Subaru was fabulous. Robyn made us feel comfortable right from the start. Her no pressure, easy going personality set the tone. Her knowledge and confidence in Subaru quickly made us feel we belonged in one. The rest is history! Brewster Subaru makes buying a new car a pleasure. More

Report | Print

A very nice experience! The whole team was professional and knowledgeable. They do their job without being "salesy". Fred was great to work with. We came in for a Crosstrek a The whole team was professional and knowledgeable. They do their job without being "salesy". Fred was great to work with. We came in for a Crosstrek and left with a Crosstrek and a Forester. A very pleasant experience. Nelson and Rich were also nice to work with during the wrap-up. I enthusiastically recommend this Dealership. More

Report | Print

Excellent experience with all staff especially A. Pilla We had a great experience with Subaru Brewster. This was the first time that we purchased a car here although we have used the service center in the We had a great experience with Subaru Brewster. This was the first time that we purchased a car here although we have used the service center in the past for our prior car. Our salesperson, Anthony Pilla, was wonderful to work with, extremely thorough, thoughtful, direct and clear. Rich and Nelson were also great. I could not be happier with our new Ascent! More

Report | Print

I think this is our 5th Subaru ...all from the same dealer, and 3 of the 5 were purchased from Robyn. Robyn cares deeply about the customer experience, and does a really good job a ...all from the same dealer, and 3 of the 5 were purchased from Robyn. Robyn cares deeply about the customer experience, and does a really good job answering questions and addressing concerns without being pushy. She has also been an advocate for us with the Service department to insure we consistently receive top notch service. More

Report | Print

Everything is OK Until YOU need Definitive Answers from THEM This guy refused to sell me a car because I come from a military background, and just wanted a definitive answer as to WHEN I could pick up the car I This guy refused to sell me a car because I come from a military background, and just wanted a definitive answer as to WHEN I could pick up the car I SIGNED for. Every time I asked I got a different answer. Mr. Demelo sits down at my sales rep.'s desk, berates me, tells me his number one priority is protecting the dealership and he won't let me have the car because he doesn't trust the dealership will get paid. (Now this is after making my rep. call my USAA Banking Department to assure I have the funds available, and telling Brewster Subaru that the funds are a guaranteed transfer, and should clear their bank in 1-3 business days depending on how fast THEIR bank processed the wire transfer. I am asked to show the funds available in my bank account, which I do, but should never have been asked to do. (Unprofessional and demeaning, a young girl like me couldn't possibly have secured the appropriate funds the obtain a new car from HIS dealership! Must be some scam I am hustling along with my bank, USAA (that manages the funds and insurance of millions of millions families). After I ask him WHEN I CAN pick up the car, he tells me tomorrow. I ask what time, he tells me it depends. Then he proceeds to say it could be in two days, could be Monday. Whenever the money clears the bank. Okay, I would have been fine if I knew this upfront, but this was after I called ahead and asked if I came in today and had all the appropriate paperwork ready and the funds available if I could take the car home with me today as I am on a tight schedule and only had this one day off, I was told by my sales rep absolutely and she did not see why not. I come in, the answer changes at least 5 times from 4 different people the final being Mr. Demelo. After asking why the answer keeps changing he could give me no answer, instead he proceeds to tell me, 'YA know what!? I'm not going to sell you the car today. Or at all.' My fiancé gets quite angry about this self righteous attitude Mr. Demelo took with me, who was quietly and professionally asking fair questions, and he DOES call Mr. Demelo some obscenities as gets up to leave the dealership. Mr. Demelo then us to leave (holding onto all my personal documents, and Mr. Demelo tells one of the sales reps to 'get him (my fiancé) out if here's and continues to say to me 'I'm not selling you this car, I don't deserve to be talked to like that.' First, he refused to sell ME the car before my fiancé said anything obscene, or that could even be considered remotely rude. So his reason for sending a sales rep to 'escort' my fiancé out the door is already bogus. Then he threatens to 'meet (my fiancé) in the parking lot later where (they) can further discuss the situation.' Implying a physical fight, over my fiancé calling him a name after he is rude to me, and discriminates against me regarding this stupid car. I asked Mr. Demelo politely 3 times for my papers back, ask he continued to tell at my fiancé who is unnecessarily being escorted out the door he is already on his way out of, on his own. He told ME to get out. I asked again for my personal documents, he threw them on the sales rep.'s desk, flips through them quick, grabs one sheet that looked like the bill of sales out, and threw the rest of the paper's at me. I pick them up about to cry and left. Subaru calls me the next day to ask for my customer experience, I and my fiancé tell this same encounter with Brewster Subaru, and about Mr. Demelo's appauling behavior. A few hours later my fiancé begins receiving harassing phone calls to his cell phone where he is called a plethora of obscenities, then told that the (unknown caller) knows where he lives. To avoid defamation of character I will not write about further events that resulted horrible encounter. I would tell anyone considering going to this car dealership especially if you love Subarus, GO SOMEWHERE ELSE! He does not treat military families or young people with basic respect let alone 'like family' or even 'valued customers.' He is the business's general manager for God's sake! By far THE worst car buying experience of my life. More

Report | Print

No doubt the best. 👍 I was recommended to go to Brewster Subaru from a friend. It was a little further than my "local" dealership where I bought my last car, but went ther I was recommended to go to Brewster Subaru from a friend. It was a little further than my "local" dealership where I bought my last car, but went there because of the recommendation. All dealerships are definitely not the same - they took care of me immediately, greeted me warmly, went through all my questions and concerns, set me up with the cars and information I needed, and never pressured me into something I didn't want. It felt more like I was an old friend than a customer and that went a long way in how comfortable I felt in making a deal. I would definitely recommend them and will be returning myself. More

Report | Print

Taken care of Recently I needed a new transmission for my 2013 outback as well as a few other things. The service department got the work done and because it took s Recently I needed a new transmission for my 2013 outback as well as a few other things. The service department got the work done and because it took several days to get and install the new transmission they did not charge me for the parking light bulb they replaced. I felt like they were taking care of me not just my car. Jeff Tepper More

Report | Print

professional & courteous Nelson Demelo actually sold me on buying the Impreza. He was extremely knowledgeable and professional and was able to give me a deal I was happy with Nelson Demelo actually sold me on buying the Impreza. He was extremely knowledgeable and professional and was able to give me a deal I was happy with. Robyn Rey was courteous and showed me the technical mechanics of the car. She was very patient, knowledgeable and assisted with the sale. I would definitely recommend this dealership. More

Report | Print