Nelson DeMelo | Page 32

new car sales This is the 2nd car we bought from Brewster Subaru , work with Nelson and Anthony - they were super helpful- i would recommend this dealer to all my This is the 2nd car we bought from Brewster Subaru , work with Nelson and Anthony - they were super helpful- i would recommend this dealer to all my friends looking for a Subaru- and also Rich in finance was great- if they don't have the color of the car your looking for the'll get for you. Gary More

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Best deal for consumers. At Brewster Subaru you have the best all around service from their sales team all the way to there service dept.you really can't go wrong, there sales At Brewster Subaru you have the best all around service from their sales team all the way to there service dept.you really can't go wrong, there sales team that I have dealt with are super fair and professional they really know what a customer is looking for that's probably why I have purchased over six vehicles from them all top notch. Very satisfied, when you stop by ask for Anthony Pilla More

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Very helpful They are very helpful and I feel that they are interested in making you feel comfortable in your purchases. I also feel that they are very knowledgea They are very helpful and I feel that they are interested in making you feel comfortable in your purchases. I also feel that they are very knowledgeable. More

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Treated like family!! I had the pleasure of leasing my first vehicle on 1/25/19. From the moment I decided on my Impreza, the entire staff (Nelson, David, Kristen and Rich) I had the pleasure of leasing my first vehicle on 1/25/19. From the moment I decided on my Impreza, the entire staff (Nelson, David, Kristen and Rich) just to name a few sprung into action to make this often nerve racking process enjoyable. I was treated with nothing but professionalism. My car was ready and waiting for me, all of the necessary paperwork was prepared and ready to be explained to me. I received a "tour" of all of the vehicles features and was given ample to time ask questions. I cannot say a negative thing about my experience at this dealership! Glad I waited until today to leave the review so that I could include the fact that I received a follow up call to make sure that I made it home safely! I know where I will be going for all of my future car needs! More

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Easy and Personable This is the 6th Subaru that we have purchased from this dealership. That should say it all, but I will clarify. The staff here make the experience o This is the 6th Subaru that we have purchased from this dealership. That should say it all, but I will clarify. The staff here make the experience of buying a new car so easy and without the pressure that often goes along with it. Ralph , Nelson and Rich are extremely personable and informative. I have recommended this dealership and them many times before and will continue to do so. They are great! More

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Repeat Buyer This is the 2nd Legacy I leased from Robyn. She makes the buying experience hassle free. From start to finish, everyone there was professional and h This is the 2nd Legacy I leased from Robyn. She makes the buying experience hassle free. From start to finish, everyone there was professional and helpful. I would definitely recommend her to anyone looking for a Subaru. More

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Efficient, friendly, down to earth. From the moment we walked into the dealership, we felt taken care of and at ease as a result. There is an integrity and genuineness in the sense of fu From the moment we walked into the dealership, we felt taken care of and at ease as a result. There is an integrity and genuineness in the sense of fun these folks bring to their professional lives that makes finding happiness in car-buying easy. Thanks to Nelson, Robyn, Rich, and the whole Brewster crew! We look forward to a longstanding relationship with this dealership and these people. More

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Casual caring and complete car dealer team Complete turn around since operated by smith&cairns. Pleasant and easy to interact with. Worked with Mitch Pollak, very personable, eager to help an Complete turn around since operated by smith&cairns. Pleasant and easy to interact with. Worked with Mitch Pollak, very personable, eager to help and a high attention to detail. While trying to put the new car on my auto policy, they had made some grammatical errors. Mitch found these discrepancies and promptly notified me, the insurance company and ironed out the issues. The whole brewster subaru atmosphere has a great fun family feel every time i came in. More

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Good, but definitely not great. Mitchel was great from the time I walked in looking for a Forester. To get the exact car I wanted I was told I would have to wait about a month. Howev Mitchel was great from the time I walked in looking for a Forester. To get the exact car I wanted I was told I would have to wait about a month. However, Mitch was able to locate and dealer swap for the car in only a couple weeks, which was faster than I expected. He showed me every little detail about the car upon delivery and made sure I had everything up and running before I left. During the car buying process, I was in touch with another dealership who had the car that I wanted and they were very competitive on their pricing, so much that I put a deposit down with them to hold the car and to negotiate pricing between the two. This is where Brewster Subaru was not great.. I called and left a message for Patrick Larson to call me to discuss pricing and potentially get my deposit back so I could buy from the other dealership. He never called back. Fine, this happens all the time now. Nelson Demelo is the one who called me a couple days later to tell me they found the car a couple weeks early. However, he got interrupted, was in a rush, said he'd call me back in 10 minutes, hung up and I never heard from him again. This almost cost Mitchel and Brewster Subaru the sale of my car, because it was at this time that the other dealership had bested their price offer by $15/month and I needed to talk to someone quickly. To sum up if you haven't followed along, and to just bring this review to an end.. Mitchell was great, knowledgeable, friendly. Patrick was average, just don't call and expect a return call. Nelson just didn't care and single handedly almost cost this dealership the sale. I only dealt with Rich Johnson to close the final details of my lease. He was very friendly, and it went quick once I finally got into his office after about 45 minutes of waiting. More

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Easy & Pleasant Car Buying Mitch made the car buying experience easy and pleasant. The exact carI requested was ready weeks before the anticipated date and everything with the Mitch made the car buying experience easy and pleasant. The exact carI requested was ready weeks before the anticipated date and everything with the purchase process went well. More

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