Nelson Waters | Page 4

Listens to concerns, gives veteran discount, quick service, thorough investigation of unusual auto problems. Happy with repairs. service, thorough investigation of unusual auto problems. Happy with repairs. More

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Work was done in a timely manner, staff was professional and I was pleased that car was checked out. Thank you and I was pleased that car was checked out. Thank you More

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Always great dealing with Sullivan Honda. we have purchased 5 vehicles from them and the service department always works with when and if there is a problem. we have NEVER had any issues with we have purchased 5 vehicles from them and the service department always works with when and if there is a problem. we have NEVER had any issues with them. From the sales people to the service department we give them 5 stars!! More

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The most unprofessional rude service experience I have ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. More

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I them. The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quo The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quoted $2,300 for a repair that I thought was overpriced and two years later went back and had it done for $400. In March I got an estimate from the body shop manager for $6,000 and was told I would see Santa before before I would see him. Another dealer did the repair for $2,100 the next month. The straw was a $40 charge for a signal light bulb. Don’t bother complaining to Melissa, a device advisor, nothing stands between her and her commission on service revenue, Nelson, the service manager will throw you a bone and credit you a couple bucks for the cost of the bulb while totally missing the point about how they conduct business and how ludicrous it is to charge $40 for a bulb not needing replacement or you can attempt to talk with Rob, the GM, but the only time he isn’t tied up is when he is on the toilet but you better bring a good book to stake out the men’s room! If you like being hoodwinked, then Sullivan’s Honda in Torrington, CT is perfect for you. As P.T. Sullivan once said, there is a sucker born every minute… or was that Barnum? More

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She is wonderful and knows what she is doing. She helped me and also went outside to to see what i was looking for . She helped me and also went outside to to see what i was looking for . More

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No pressure, easy going, and exceptional car buying experience! Will recommended this dealer and salesman! experience! Will recommended this dealer and salesman! More

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Great Overall Service My family has been a Honda customer since 2006. All 6 of our Accords, along with 1 CRV, have been serviced at Sullivan Honda in Torrington, CT. Whil My family has been a Honda customer since 2006. All 6 of our Accords, along with 1 CRV, have been serviced at Sullivan Honda in Torrington, CT. While many claim that having a car serviced at a dealer would mean expecting to be overcharged and with limited customer service, Sullivan Honda Service would prove the naysayers wrong. Initially coordinated with Anthony, the original service manager when when we began our Honda journey, the current service dept. team of Melissa & Nelson, along with their highly qualified technicians, always strive to do the right thing at a competitive rates. If there is or was ever a concern, i could always be assured they will stand by their work. Thank you Sullivan Honda for all the service. Greg More

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Great Service all the way around Thank you for all the extra effort throughout the purchase of my 2016 Honda CRV. Sales, Finance and Service Department made the purchase of my car ef Thank you for all the extra effort throughout the purchase of my 2016 Honda CRV. Sales, Finance and Service Department made the purchase of my car effortless. The extra mile you took to work on the bumper and below the bumper to make it look new was and is greatly appreciated. It looks beautiful! My next Honda purchase will definitely be through you...and I will recommend you without hesitation to anyone looking to purchase a new (newer) car. Thank you for everything...I feel like a relationship is starting with a dealership I can trust for all my car needs. Sincerely Jodell Still West Cornwall CT More

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Great Customer Service! We've bought three new vehicles through Sullivan Honda and Joe Kenney. We also have our vehicles serviced at Sullivan. Joe, Marissa, Nelson, Howard, T We've bought three new vehicles through Sullivan Honda and Joe Kenney. We also have our vehicles serviced at Sullivan. Joe, Marissa, Nelson, Howard, Tim, Dave in parts..the entire crew are just great, helpful, courteous folks. The team's helpful, patient and accommodating nature keeps us coming back. More

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