Neyma Cuello | Page 15

Once again, I found myself in a very disappointing situation with Hollywood Chrysler Jeep. I brought in my son’s car to have a coolant leak checked—an issue that hadn’t occurred since March of this ye situation with Hollywood Chrysler Jeep. I brought in my son’s car to have a coolant leak checked—an issue that hadn’t occurred since March of this year—along with a few minor concerns. Four days later, I received a text message stating that the problem was allegedly so severe that the entire engine needed to be replaced, along with the hoses, coolant reservoir, and thermostat, for a total of $18,265. When I returned to pick up the vehicle for a second opinion, I was informed that it had no coolant and couldn’t retain any, making it undrivable. This was extremely concerning, considering my son had driven the car in good condition—with a full coolant reservoir—all the way from North Central Florida without any issues. Somehow, within a few days in their care, the vehicle had gone from fully operational to completely undrivable, with a supposedly damaged engine and hoses. After speaking with the manager—who was initially unaware of the situation—he looked into the matter and discovered that the issue could be resolved simply by replacing the coolant container, which was done in under 30 minutes. I then took the car to a second repair shop, where I was told the engine was perfectly fine and that only regular maintenance was needed. This experience was completely unacceptable and felt deceptive. It is deeply troubling that such an extreme and costly repair was recommended for an issue that turned out to be minor and easily fixable. Unfortunately, this type of behavior feels unethical and dishonest, and it has caused me to lose all trust in this dealership. It’s the reason I’ve decided to sell my own Jeep. While my son still owns one, this will be the last time we bring a vehicle to this location. The customer service was poor, and the entire experience felt more like a scam than a legitimate service. I strongly urge others to proceed with caution. More

by JEREMYGE Verified Customer Verified Customer

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Fabulous loved the whole team. Especially Federico who Super knowledgeable and working with an efficient team. Straight to the point. They listen to the needs and demands of the cl Especially Federico who Super knowledgeable and working with an efficient team. Straight to the point. They listen to the needs and demands of the clients and work all around the clients satisfaction and benefits. I had a great deal with Hollywood Jeep Chrysler and I’m telling all my colleagues about it. The car (Grand Jeep Cherokee Laredo) was exactly what I was looking for in matters of budget safety and luxury. Thanks to the finance department handled by JC who was working his best with Capital one and made my life and all the hassle of the process and paperwork easy. The one who made that joined venture deal with Capital One is genius. More

by Corine EL NEMS Verified Customer Verified Customer

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She was really responsive and on top of her work. I am famous on social media and I’ve never had great customer service like this at any Dodge dealership. - kaydo253 I am famous on social media and I’ve never had great customer service like this at any Dodge dealership. - kaydo253 More

by kaydo253 Verified Customer Verified Customer

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Hollywood Chrysler Jeep is where I bought my car in 2021 and since than it is the only dealership I trust with car service. From oil changes to any issues that my vehicle may have. The shining star about th and since than it is the only dealership I trust with car service. From oil changes to any issues that my vehicle may have. The shining star about this dealership is their employees. From Raheem in parts and Caylie in service area and all the way down to their technicians. Caylie was outstanding! I needed an oil change and was late and she went out of her way and did her best so I wouldn't leave without one and my car possibly getting ruined without one. She is most definitely the best and a great person! More

by prettyricky078 Verified Customer Verified Customer

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Very well taken care of very professional All around did great work with great service great work with great service More

by peester3 Verified Customer Verified Customer

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Great dealership to have your jeep worked on. They treat you like you’re driving a high class luxury vehicle. My service advisor was one the top advisers I’ve dealt with in years. I will continue They treat you like you’re driving a high class luxury vehicle. My service advisor was one the top advisers I’ve dealt with in years. I will continue to come here as long as she is here and I have my jeep. Thank you thank you More

by Kylepurchas Verified Customer Verified Customer

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Great service have been coming here for many many years Car was returned promptly and repaired Car was returned promptly and repaired More

by moshebourak Verified Customer Verified Customer

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I had warranty, but since the tech wouldn't reach out to the warranty company to give them the cause of this malfunction, I ended up paying for it out of pocket. My whole reason of using this dealership was the warranty company to give them the cause of this malfunction, I ended up paying for it out of pocket. My whole reason of using this dealership was that I was told by the warranty company to tow the car there. I tried calling back numerous times to get this resolved, no one ever called back. More

by PavK Verified Customer Verified Customer

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The staff is kind and compassionate kept me well informed of the repairs. Bryan is an outstanding manager the store is clean and well organized. of the repairs. Bryan is an outstanding manager the store is clean and well organized. More

by leonardgiuliano Verified Customer Verified Customer

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I have now used them twice, for a 2024 Ram and 2020 Charger. The Quality Control is unfortunately very poor. I kept pointing out issues. However, I will say they are very good to rectify the issues. Th Charger. The Quality Control is unfortunately very poor. I kept pointing out issues. However, I will say they are very good to rectify the issues. The Charger is a different story: the issue wasn’t resolved and now I need to go back. :( More

by CharlesF Verified Customer Verified Customer

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