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Nick Chapman
Nick Chapman at Koons White Marsh Chevrolet

Nick Chapman

Service Director

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
60 Reviews

Industry Experience

18 yrs

4.9

60 Reviews

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60 Reviews of Nick Chapman

May 15, 2026

Dealership Rating
Employee Rating

Always reliable great customer service friendy atmosphere very clean keeping customers updated with what's going on with there vehicle every step of the way More

by jpinckney03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Thomas Howard

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May 21, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

May 04, 2026

Dealership Rating
Employee Rating

The team i worked with were very courteous and communicated great with me daily. Thanks More

by anmoody5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2026

Koons White Marsh Chevrolet responded

Thank you anmoody5! We hope to be of service to you again!

April 28, 2026

Dealership Rating
Employee Rating

I took there and it took longer than what they told me we were gonna date. They fixed the power issue with the camera, but the alignment on the steering wheel it was not that bad and they left that worse. More

by alexander_arrue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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April 24, 2026

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Employee Rating

I love how they scan your undercarriage and tires for wear, then send you a report card on its health.. More

by nichnnatebruno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2026

Koons White Marsh Chevrolet responded

nichnnatebruno, thank you for taking the time to leave us this positive review! Have a wonderful day!

April 23, 2026

Dealership Rating
Employee Rating

Great experience easy check in wait time reasonable was given updates while waiting pleasant atmosphere More

by myronlingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 26, 2026

Koons White Marsh Chevrolet responded

:-) Wow! Thank you for rating us so many stars!

April 22, 2026

Dealership Rating
Employee Rating

They always handle your vehicle with care. They communicate with you. The employees truly care. It truly is about the customers. More

by preemiebaby05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau, Thomas Howard

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Apr 26, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

April 14, 2026

Dealership Rating
Employee Rating

Great customer service and very transparent with progress of service. Very willing to answer questions More

by rdegori1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Josh Chernault, George Zahariousdakis, Courtney Krause, David Letourneau, Thomas Howard

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Apr 15, 2026

Koons White Marsh Chevrolet responded

Hi rdegori1972, thanks so much for rating us so high! Be safe on the road!

April 08, 2026

Dealership Rating
Employee Rating

The appointment was easy and quick with no problems at all! Great experience and the waiting room was nice too More

by tnt8308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2026

Koons White Marsh Chevrolet responded

tnt8308, we are delighted to see this rating! Have a great day!

April 07, 2026

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Employee Rating

The best service centre for Chevy cars and the best service advisor I ever met! Nick always listen and shares his insight of fixing the issue! Thank you. More

by NidhinS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

April 02, 2026

Dealership Rating
Employee Rating

Great service from the entire team. Especially from Nick my service advisor. Always a pleasure to work with. More

by eaglei218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

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