Nick Chapman

Like the work but the time for diagnostic and repair was almost three weeks. Communication was lacking. almost three weeks. Communication was lacking. More

by tomeshafagbemi Verified Customer Verified Customer

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Horrible Service, trunk was broken and I was told it would be fixed the next day. I spoke with manager and they said the were not responsible. The worst car buying experience I have ever had. would be fixed the next day. I spoke with manager and they said the were not responsible. The worst car buying experience I have ever had. More

by N Verified Customer Verified Customer

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Always a good experience when I bring my car in for service and/or repairs. service and/or repairs. More

by laurapooh66 Verified Customer Verified Customer

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My first service on my 2023 Chevrolet Malibu was very successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very poli successful. The service advisor Chris was very knowledgeable about the maintenance services required for the mileage on the vehicle. He was very polite and friendly during our interaction. I had received a recall notice for the rear backup camera and was told that the technician would test it prior to replacing. It the span of 2 1/2 hours the tech changed my engine oil and filter, engine air filter, windshield fluid, rotated the tires, replaced cabin air filter and performed a test in the rear backup camera. I was impressed with the performance of all these tasks in a short period of time. The rear backup camera failed function testing and was told that I would be notified when the new backup camera has arrived. Very impressed with the quality and care that Koons Chevrolet of White Marsh has delivered to their customers! More

by runjane Verified Customer Verified Customer

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I’m very pleased with the first service performed on my 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had receive 2023 Chevrolet Malibu. The service manager was informative and knowledgeable about the mileage based maintenance process of my vehicle. I had received a recall for the rear backup camera and the service tech tested it and the camera failed the function test. I was informed that when the new backup camera that was ordered arrives they would contact me to bring my vehicle back for replacement. Koons Chevrolet in White Marsh is very competent and reliable with all my service needs! Thank you! More

by runjane Verified Customer Verified Customer

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$200. 00 for transmission diagnostics nothing but a joke told me everything else about my truck, but nothing about the transmission that it went in for abso 00 for transmission diagnostics nothing but a joke told me everything else about my truck, but nothing about the transmission that it went in for absolute joke More

by fastwings77 Verified Customer Verified Customer

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It is a very convenient and easy place to get service done. Good service with nice people done. Good service with nice people More

by Mexicanninja410 Verified Customer Verified Customer

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The dealership obviously does not have enough rentals for the amount of warrant work they have the amount of warrant work they have More

by jrossman714 Verified Customer Verified Customer

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VERY GOOD ! Very Timely Communication and Service was outstanding! Happy that we bought at Koons Very Timely Communication and Service was outstanding! Happy that we bought at Koons More

by jerryernest4 Verified Customer Verified Customer

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Tones has taken care of my vehicle. They've done a good job so far And I hope they keep up the good work They've done a good job so far And I hope they keep up the good work More

by ronaldfrado Verified Customer Verified Customer

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