Nick DeNooyer | Page 13

Armond was awesome and throughly explained everything about the transaction and the new truck I purchased. The guys on the sales side not so good at explaining details. They sent over what I owed all in about the transaction and the new truck I purchased. The guys on the sales side not so good at explaining details. They sent over what I owed all in and then added an extra charge for registration which was never disclosed. I even went over with Josh on the phone on the total amount due but they still added an extra registration fee which was never discussed or listed on the paper which was emailed to me. I would strongly recommend Armond because he went out of his way make sure the customer was satisfied. He even gave me his business card to call with any questions on the truck. Nothing from the sales folks which I guess I was just a transaction for them. More

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Amazing team they have at DeNooyer Chevrolet. Customer service was definitely a 10/10. Personally I would recommend DeNooyer Chevrolet if your looking to purchase a new vehicle. Customer service was definitely a 10/10. Personally I would recommend DeNooyer Chevrolet if your looking to purchase a new vehicle. More

by brandon willard Verified Customer Verified Customer

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Our recent purchase was a great experience. Dan Tran was a pleasure to deal with. Will definitely seek him out for future purchases. The delivery team provides exceptional customer service. Don Dan Tran was a pleasure to deal with. Will definitely seek him out for future purchases. The delivery team provides exceptional customer service. Donato and Ariana should be commended. DeNoyer has two gems in the making with these two and, hopefully you can see the value in developing and fostering their growth. They represent your company very well. They are the customers final interaction/experience in the purchase process and they left us feeling confident and extremely happy with our purchase. The only criticism I have is with Louis the finance guy. He bold faced misrepresented the truth to us. He told us the vehicle had never been ceramic coated and, convinced us to buy that add on. However when we spoke with Nick DeNoyer and Dylan, we found out the vehicle had in fact been ceramic coated 3 times! Also, Louis never got back to us with our finance rate or which lender we were going with. I don’t think it’s unreasonable for the customer to have that information before signing loan documents. When I asked Louis about it he said, “oh I tried to call you”. I told him I never received a call from him. His response was, “oh, I mean I meant to call you”. Two misrepresentations of the truth. I don’t know if the finance people receive stipends or a bonus for each warranty they sell but, the behavior exhibited by Louis doesn’t seem to gel with the exceptional customer service we received from your other employees. We are first time DeNoyer customers and, It’s because of Dan Tran, the delivery team and Nick DeNoyer that we didn’t walk away from the deal. More

by cblacker2 Verified Customer Verified Customer

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Bob Anderson service advisor is great to work with! He is very helpful to get resolution to the problem I am having with my new truck. Everyone at Denooyer Chevrolet have been a pleasure to work with! He is very helpful to get resolution to the problem I am having with my new truck. Everyone at Denooyer Chevrolet have been a pleasure to work with! More

by rdbrochu Verified Customer Verified Customer

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Chris and Josh were very helpful and provided excellent service! Made the car buying experience less stressful! service! Made the car buying experience less stressful! More

by vcanelli Verified Customer Verified Customer

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Very friendly and helpful. Everyone we worked with wanted to make sure we were satisfied with our purchase. We appreciated how professional and caring the staff is. They made Everyone we worked with wanted to make sure we were satisfied with our purchase. We appreciated how professional and caring the staff is. They made us feel that the relationship will continue after the purchase. Very impressed on the comradeship of the employees and respect they showed toward one another. Tony was beyond helpful and caring. Everyone answered questions quickly. Thank you. More

by rdbrochu Verified Customer Verified Customer

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Very efficient, cleanest shop I've ever seen, did an outstanding job on my truck,I would reccomend them to anyone outstanding job on my truck,I would reccomend them to anyone More

by DBEAU83 Verified Customer Verified Customer

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I was charged for window that keep going off track. This was the third time it happened since I bought the vehicle This was the third time it happened since I bought the vehicle More

by dreile772 Verified Customer Verified Customer

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Purchased a two year used vehicle. Had issues with the closing where all the paperwork had wrong information including the addition of a warranty I didn't purchase, a price we did not Had issues with the closing where all the paperwork had wrong information including the addition of a warranty I didn't purchase, a price we did not negotiate, and they made me sign documents that weren't completely filled out. Took an additional hour and three sets of paperwork to get the proper numbers. The vehicle had minor issues that were checked off as working when I left the dealership such as the satellite radio. Took me three weeks to get a service appointment. I dropped off the vehicle for my service appointment -when I asked for the vehicle back after 7 hours they told me they hadn't started working on it yet. I've made mention of my dissatisfaction and nobody seems to care. Person who called to check on my satisfaction told me she would follow up on some of my issues, never called me back. More

by Mike Fiorino Verified Customer Verified Customer

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Denooyer was great to deal with, have lots of inventory which is good for people looking to compare options and prices. which is good for people looking to compare options and prices. More

by Mark Verified Customer Verified Customer

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